Real Estate Customer Service

Walter Jordan

**** **** ****

Jacksonville, Fl. *2209

Mobile: 904-***-****

acqetl@r.postjobfree.com

Presently: at AIG Financial Network. AUG. 2014;

Prudential Jan.2014 - July 2014.

Enrolled in the Career Development Program Where I learned multiple products and was trained to position products to client that would be suitable to each clients, needs.

Bank of America September 2011 - Dec 2013

Mortgage Specialist 1 Manager (Quality Assurance)

Review 8-15 daily Conventional, FHA, Fannie Mae VA. Freddie Mac monitoring foreclosure loans and ensures foreclosure actions on individual accounts are completed and compliant.

Verify accounts, according to investor/insurer, state, and regulatory guidelines, minimizing financial losses to the company. Review LPS or contacts attorneys. Promoted to FHA Manager to review specialty FHA default mortgages in order to determine if accounts qualify for foreclosure status.

CSI (Custom Staffing Incorporated) October 2010 – September 2011

Mortgage Specialist 1 (On Assignment to BOA Temp to Perm)

Reviewed 20-30 daily Conventional FHA, Fannie Mae, VA and Freddie Mac monitoring foreclosure loans and ensures foreclosure actions on individual accounts are completed in a timely manner. Verified each account according to investor/insurer, state and regulatory guideline, and minimized financial losses to the company.

Mike Shad Auto Nations

Auto Salesperson September 2010 - Oct 2010

Sold new and used vehicles according to the AutoNation Sales Process and delivered some vehicles to customers. Ensured each customer thoroughly understood the vehicle's operating features, warranty, and as well as all financial documents.

Citi Financial Group

Customer Service April 2007 - June 2010

Contacted by customers incoming telephone calls in order to service client account.. Cancelled accounts and obtained details of complaints. Kept records of customer interactions and transactions and recorded details of the transactions, complaints, comments, as well as actions taken. Resolved customer’s billing issues inquiries and complaints by administering complimentary credits to accounts and bill adjustments Cross sales of new or additional services or products.

Toyota, Hyundai & Mitsubishi Car Dealership

Auto Sales June 2006 - April 2007

Sold various types of vehicles according to the Auto dealer sales policy and delivered vehicles to customers. Ensured each customer thoroughly understood the vehicle's operating features, warranty, and as well as all financial documents. Demonstrated and understanding that business is built on excellent customer relationships and was completely devoted to providing 100% total customer satisfaction to each client.

Jordan Realty & Jordan Mortgage

CEO/Mortgage & Real Estate Broker June 1995 - June 2006

Managed and developed numerous Real Estate agents and Mortgage brokers. Function as CEO and owner of Walter Jordan Realty. Maintained knowledge of real estate laws, local

economies, fair housing laws, and various types of available mortgages and financed

options including government programs. Met with applicants and reviewed all supporting

documentations as well as credit reports to ensure files were complete and in compliance with the underwriting VA FANNIE MAE, FREDDIE MAC conventional loans. Originated, reviewed Debt to Income and Loan to Value front/back end ratios prior to submitting any loan to lenders for underwriting. Originated Loan on 1003 and reviewed 1004 and processed loan.

Contact various companies to obtain Payoffs. Processed VOE and VOM, as well

as 1008 and ordered HUD 1. Reviewed bank statements and paycheck stubs for completeness and reviewed matrix assuring conformity to underwriter stipulations. Ordered title surveys and wood destroying organism searches as well as Closing Documentation

and wiring instruction to coordinate with monthly scheduled mortgage closings. Reviewed

RESPA (Real Estate Settlement Procedure Act), Statement, TIL (Truth in Lending) and related real estate/mortgage

closing documents.

Education

20-44 License 3/2015.

FINRA Series 6 License

Kaplan series 6 course

Edison State College Insurance 20-44 License 2013

Florida Junior College of Jacksonville Insurance 215 License, Licensed Jan. 2009

Florida Junior College of Jacksonville - 1991 Real Estate License

Florida Institute of Real Estate 1995-Real Estate Broker Licensed 1995

Florida Institute of Mortgage Broker 1995- Mortgage Brokers License (Renewed August 2007)

Florida Junior College of Jacksonville, General Studies Courses.

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