I am pleased to submit my resume for consideration for a position in your company. Given my extensive experience in customer service and management, I feel that I will be an asset to your environment.

I am proficient in Microsoft office and have proven to be a quick learner in computer based programs. My enthusiasm to learn, optimistic attitude, and ability to work with a team or independently have provided me the opportunity to nurture positive working relationships with others. I have immense focus on detail while being able to visualize and execute overall projects within deadline parameters. My quick comprehension of tasks, organization and time management skills have enabled me to flourish in fast paced environments.

I appreciate the opportunity to express my interest in becoming part of your team. I look forward to speaking to you further regarding my experience and desire to work for your organization.

Sincerely,

Kyle J. Ward

SUMMARY

To secure a coordinator or support role in a social and customer-focused work environment that offers challenge and growth potential, allowing me to exceed expectations and meet team goals.

SKILLS

Microsoft Word, Excel, Outlook,

57 WPM

Leadership skills

Exceptional organization

Strong customer service skills

Employee turnover reduction

●Strong interpersonal skills

●Arizona Notary Public

●Management Training

●Staff Supervision and motivation

●Arizona Liquor Law Certified

QuickBooks

EXPERIENCE

Manager/ Bartender: Apollo’s Lounge - Phoenix, AZ 2008 – Current

Provide industry leading customer service to a diverse client base while confidently establishing a welcoming, friendly environment to solidify patron relations

Recognized for re-engineering business processes and redefining continuous improvements to increase profit margins

Coordinate and successfully execute promotions and events for a variety of vendors

Handle daily transactions including inventory, ordering, cash balancing and scheduling

Oversee company guidelines to ensure inspections are passed with no exceptions

Educate, manage, and lead staff to ensure above standard operations; train and supervise new employee through detailed orientations.

Personal Banker/ Teller: US Bank - Phoenix, AZ 2007 – 2008

Followed bank policies and procedures while applying a superior degree of accuracy to process transactions in a timely manner

Ensured exceptional levels of customer service were met and maintained

Selected as personal banker from teller position within two months from initial hire; trusted with opening new accounts, promotion of bank and credit services, in addition to troubleshooting customer issues.

Recognized with “Top Banker Award”

Responsible for preparing and providing financial reports

Escrow Assistant/ Receptionist: LandAmerica Transnation Title - Gilbert, AZ 2004 – 2007

Provided administrative support to six Escrow Officers

Created and executed numerous projects while maintaining day to day operations

Scheduled and greeting clients; managed multiple phone lines; purchased supplies and performed data entry, billing, and coding.

Education

Central Oregon Community College: Bend, OR – General

Saratoga High School: Saratoga, WY – Graduate with Honors 2003

Contact this candidate