Jonathan Caballero

** ****** ****** ******, ** **122 857-***-**** acqesl@r.postjobfree.com

Financial Services

Credit & Collection / Customer Care Management

Broadly experienced in financial services and customer care management across consumer and commercial departments. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit, collections, financial planning, reporting and risk management. Proven ability to drive business growth and improve workflow efficiency while maintaining the highest standards in customer service and adherence to regulatory guidelines. Proficient in the use of collection and database systems as well as being able to communicate fluently in Spanish.

Credit & Collection / Financial Services & Reporting

•Handled a high influx of in-bound calls pertaining to the reconciliation and collection of delinquent accounts, either directly or through appropriate channels including Payment Inquiry and Reconciliation & Control Units

•Prevented impending loss and increasing profitability through negotiation and enforcement of scheduled collection campaigns, consistently achieving a high recovery rate of billing cycle

•Compiled and analyzed data for monthly management Loan Loss Reports in order to measure portfolio performance

•Managed and maintained commercial and residential accounts

Customer Service

•Structured an efficient call back strategy to drive productivity levels and build strong customer relations

•Negotiated account resolution and accurately input and documented actions within the collection systems while maintaining company performance and productivity standards

•Adhered to company FDCPA policies and procedures, demonstrated good customer service skills while initiating outbound calls and receiving inbound calls from customers

•Maintained up-to-date customer contact information in the collections systems as well as communication between supervisors and fellow staff

Accounts Payable/Receivable

Initiating and maintaining client relations nationally as well as internationally

Providing a detailed breakdown of services rendered and past-due balances

Proper documentation of client interaction and conversation on Oracle database

Finalizing collection procedure and bringing accounts current

Work History

Questex Media Group, Newton, MA 2014-2015

Volunteer Food Pantry, St.Peters Church Dorchester, MA 2011-2014

Collector, F.H. Cann & Assoc., Andover, MA 2008-2010

Collector/Pre-Judgment/Judgment, David Taylor & Assoc., Tewksbury, MA 2007-2008 Collector, Valentine & Kebartas, Lawrence, MA 2005-2007 Collector, Stevens Business Service., Lowell, MA 2002-2004

Education

Middlesex Community College, Lowell, MA Credits towards Computer Programming Degree

Massasoit Community College, Brockton, MA Credits towards Computer Programming Degree

Lawrence Training Academy, Lawrence, MA Contractor/Supervisor License for Asbestos removal.