Manager Quality Assurance

Kunesha Calhoun

Determined

Choudrant, LA

*******@*****.*** - 318-***-****

• Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and

effectively.

• Extensive computer training, including knowledge of multiple networking environments and business software

packages.

• Enthusiastic and experienced in inventory systems including manual count, data entry, EDCN reports for

opening and closing cash registers through various systems, and file processing mortgage loans.

• Dedicates time to gain knowledge and keep a sound understanding of the given process to stay productive

and accurate.

• Demonstrates consistent distinguished performance.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Quality Assurance Analyst

Mortgage Contracting Services - Ruston, LA - April 2015 to Present

Responsibilities

Audit property inspections for accuracy and completion

Skills Used

Microsoft Software, Details

COT (Chain of Title) foreclosure, Pledge processor, Exception Clearing, SME (Subject

Matter Expert), runner, back-up scanner

JPMorgan Chase Bank - mo - February 2012 to Present

Responsibilities

• Acquired a secure knowledge of the COT process which enabled me to obtain the title of SME (Subject

Matter Expert).

• Assigned to a go to project team within two months after my hire date. Later following a supervisor change,

became part of the primary project team that takes on multiple projects throughout the COT and Pledge

departments.

• Given the task of training new hires and supervisors on the entire COT process and various parts of the

pledge process.

• Cross trained in various departments such as doc sort, vault pull, scanning, various parts of Pledge, and a

number of other projects.

CSR, textbook specialist, shipping and receiving specialist, open

ULM Bookstore - Monroe, LA - August 2009 to June 2012

• CSR, textbook specialist, shipping and receiving specialist, open/close back-up

• Assigned to train incoming CSR’s

• Maintained full knowledge of inventory and textbook orders

• Managed incoming and out going orders for entire store

• Trained to open /close store through EDCN reports, charge off’s, and various systems

Shift leader, inventory prep/count

Sonic Drive-In - Rust, MI - May 2006 to June 2010

Responsibilities

• Assigned to train incoming employees

• Maintained full knowledge of inventory for incoming orders

• Trained to open /close store through bank deposits, charge and various systems

Shift leader

Taco Bell - Ruston, LA - May 2007 to July 2008

• Shift leader

• Assigned to end of month inventory prep/count

• Closing manager

EDUCATION

University of Louisiana Monroe - Monroe, LA

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