Arletha Johnson

Cary, NC *****

919-***-****

acqery@r.postjobfree.com

OBJECTIVE

Obtain an entry-level position in the human relations or business division of a small corporation allowing me to utilize my educational, interpersonal, and organizational skills.

EDUCATION

Ashford University 400 North Bluff Blvd. Clinton, IA 52732

Master of Business Administration July 2010 – November 2011

Concentration: Human Resources Management GPA: 3.63

Significant Courses: Operations Management, Organizational Behavior, Managerial Marketing, Legal Environment

High Point University 833 Montlieu Avenue High Point, NC 27262

Bachelor of Science in Business Administration August 2005-May 2009

Minor in Human Relations GPA: 3.36

Significant Courses: Financial Management, Accounting, Business Ethics, Sales Development, Human Relations in the Work Environment, Principles of Management, Principles of Marketing, Labor Economics, and Group Dynamics and Team Building

Honors and Activities

First Generation Coca-Cola Scholarship 2005-2009

Dean's List (Spring 2006)

Secretary, Delta Mu Delta International Honors Society for Business majors

Student Government Representative

Member, Campus Activity Team

Volunteer, World Relief (instructed Refugees with job interview skills)

Camp Counselor, Camp Greystone(one week, June 2009)

Member, Delta Mu Delta International Honors Society for Business Majors

Member, Phi Beta Lambda Co-Ed Business Fraternity

S.I.F.E (Students In Free Enterprise)

EMPLOYMENT

Xerox Commercial Solutions, LLC Cary, NC

Customer Care Assistant June 2012– Present

Responsibilities

*Medicare Advantage

-Received calls from members and advised them on benefit and coverage questions.

- Located participating healthcare providers for members.

* Student Health

- Provided students with requirements to qualify for waiving health insurance and provided deadlines.

- Assisted eligible students in waiving health insurance.

* Flexible Spending Accounts

- Assisted members with healthcare and dependent care claim statuses, reprocessing and substantiating claims, and deadlines.

- Informed members of eligible expenses for reimbursement, reimbursement options, and issue dates for reimbursements.

- Assisted with available balances and account history.

- Team Lead; assisted supervisor with escalated issues.

- Interviewed prospective customer service agents.

Hardee's Sanford, NC

Cashier/Crew Trainer July 2004-June 2012

Responsibilities

Seasonal worker September 2005-June 2009

Demonstrated customer service

Enhanced ability to be a team player and human relations skills

Developed ability to accept criticism and respond optimistically

Demonstrated the ability to multi-task

Computer skills Microsoft Word, PowerPoint, and learning Excel

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