RAMONA CLOUTIER-RUDOLPH (acqepb@r.postjobfree.com)

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SENIOR PROGRAM/PROJECT MANAGER V (Master)

Results focused Project Management Professional (PMP) with 20 + years of experience in Information Technology, Department of Defense and Automotive industries. Maintained a solid history of managing complex information technology programs/projects to the delight of customers, on time and under budget. Strong leadership and sophisticated communication skills leading successful projects in a variety of cultural/global environments. A lifelong learner with a Six Sigma/Lean Greenbelt underway and a recently completed second Master’s Degree (MBA 3.95 GPA).

CORE COMPETENCIES

Project Planning

Client Communication

Client Management

Project Scheduling

Scope Management

Requirements Gathering

Process Modelling

Release Management

Issue/Risk Management

Quality Management

System Integration

Infrastructure (Storage & Backup)

System Migrations

Cost and Budgeting

Data Center Migrations

Professional presentations

Microsoft: Outlook, Word, Excel, Visio, PwrPoint

EDUCATION

Davenport University

MBA Strategic Leadership,

2010-2013

University of Denver

MS in Info Sys Management

1989-1991

University of Michigan, Dearborn

BA in Psychology and Sociology

1978-1983

CERTIFICATIONS

PMP #10776 (Project Management Professional)

Project Management Institute

1998– 2020

Mgmt Technology Program-Mgmt of Technology

University of Michigan

2000

Master Certificate IT Project Management

George Washington University

1997

Master Certificate Teleprocessing & Networks

University of Denver

1991

Department of Defense

Security Clearance

Inactive TS SCI

Six Sigma Green/Lean Belt

Self-Study

In progress

PROFESSIONAL MILITARY EDUCATION - (UNITED STATES AIR FORCE)

Defense Acquisition University (2004)

Level I: Systems Acquisition Management

Level II: Intermediate Systems Acquisition

Level III: Program Management Office

Air University

Air War College (2005)

Air Command & Staff College (1997)

Squadron Officer School (1985)

JOB HISTORY

TEKSystems (September 2014 – April 2015)

Senior Project Manager assigned to the ITC Holdings account (NYSE: ITC), the nation's largest independent electricity transmission company. Based in Novi, Mich., ITC invests in the electric transmission grid to improve system reliability, expand access to markets, lower the overall cost of delivered energy and allow new generating resources to interconnect to its transmission systems. Functioned as a senior project manager consultant for implementation of an enterprise-wide content management (ECM) system. The Corporate Standard Roll-Out project supports the Records and Information Management (RIM) Policy and the Records Retention Schedule (RSS) by expanding the OpenText Content Server functionality deployed in the Legal and Supply Chain organizations across the entire ITC enterprise to include all business organizations. Key elements include:

Alignment and compliance with the corporate RIM Policies & Procedures

A standardized taxonomy and metadata

A standardized e-search capability in response to audits and legal requests

Includes both a Personal and Project Workspace functionality

Implements the Enterprise Connect module

Included in the scope in preparation for a follow-on data migration effort is developing the data migration strategy including:

Feasibility assessment of OpenText partner tools providing efficient, effective data migration

Selection of the tool and defining process to minimize data migration time to Content-Server

Initial development of the business case for a follow on data migration project

HEWLETT PACKARD ENTERPRISE SERVICES (2000 –2014)

Senior Program/Project Manager (Master Level V) assigned to the following accounts:

Airgas (Project/Program (PM) Senior Consultant – Datacenter Migration)

Nissan (Senior PM – Infrastructure/Storage/Backup, Data Migration and Server Provision)

Delphi (Senior PM – Infrastructure/Storage/Backup, Data Migration and Server Provision)

Cadbury Schweppes (Transformation PM - Case Exchange Transformation)

Comcast (Transformation PM - Email migration & backbone monitoring)

Delphi (Transformation PM - Production Engineering Shared Services)

General Motors (Transformation PM – Production Engineering Tools Implementation/Deployment)

Whirlpool (Transformation PM - Project management mentoring)

Goodyear (Senior PM – Infrastructure & Server provisioning)

General Motors (Senior PM - Executive Coaching Program)

Project Planning/Scheduling and Scope Management/Quality Management

Simultaneously managed complex projects, project managers & virtual/global teams

Interpreted contracts (SOW) delivering on time or earlier, focusing on special interest items

Developed strategic presentations for the customer with frequent interfaces with senior mgmt.

Developed complex schedules and problem resolution using ASQ tools &DMAIC processes

Gathered/analyzed customer requirements defining deliverables, LOE and execution estimates

Organized/led gate reviews, major milestones, rolling wave reviews and iterative processes

Routinely managed program/project deliverables & launches meeting/exceeding expectations

Cost and Budget Management/Requirements Gathering

Analyzed/translated detailed information into actionable plans & deliverables

Skilled Visio modeler identified, reviewed and revised external and internal process

Developed detailed (flexible) project schedules and plans (e.g., MS Project & Excel)

Used cost-estimating tools to manage change control and program/project integrity

Routinely integrated customer stakeholders early and reiteratively to gain/maintain buy-in

Issue and Risk Management/Communication

Complete lifecycle management tracking issues, risks, assumptions and decisions

Timely updates, disciplined reporting, & stringent tracking of purchase orders/invoices,

Accurate records retention (SharePoint) facilitating e-discovery, storage/retrieval, root cause analysis & auditing

Disciplined structure, consistent meetings, timely, detailed minutes and solid expectations

Culturally sensitive, proactive communication and team building with virtual & global teams

Leadership/Human Relations/Customer Management

Tactfully managed customer expectations with a disciplined approach to change management

Early customer collaborative insightfully mitigating risk reinforcing customer confidence

Identified, obtained and mentored global team (e.g., SMEs) into dynamic project teams

Led multiple project teams while mentoring offshore project managers focusing on critical thinking, ownership and independent decision making

Managed personnel hiring, mentoring, reviewing performance and discipline/terminations

Facilitated team communication listening and providing feedback with a “move forward” focus

ADDENDUM

US Air Force Selective Recall, Sec of Defense/Reserve Affairs (OASD/RA) (2002-2005)

“By Name Request” (military leave) assigned as the special advisor to the Defense Integrated Military Human Resources System Joint Program Management Office (JPMO). Responsible to Reserve Affairs regarding special interest items, coordinating cross-service issues, and advising the Joint PMO and OASD/RA regarding technical implementation and validation of the Services functional requirements.

Coordinated the DIMHRS (Defense Integrated Military Human Resources System) requirements gathering and deployment.

Cultivated complex inter/intra-service liaison relationships and government spheres of influence to inform, influence and report

Provided service-centric feedback and focus for specialized technical design and development issues

Provided discriminating feedback during Integrated Product Team meetings (e.g., design, test and gate reviews.

Conducted complex design reviews and provided analytical reports on acquisition project progress (e.g., schedule and cost)

Facilitated seamless coordination and attended joint military reserve services conferences

Functional as a ore team member of the Source Selection Team (Management Assessment Team) to outsource developer/implementer recognized for excellence

Kmart International Headquarters: Director, Merchandise/Logistics Projects: Recruited as an “in house” consultant as a project management member of the turn-around team. Provided in-house expertise & mentoring on project management discipline, methods & techniques while focusing on the importance of planning within the lifecycle processes to include value screen mapping and analysis

Kmart Canada Integration Project

Vendor Managed Inventory

Merchandise Flow Task Force

International Import Documentation Imaging

Documentation Services Strategic Development Plan

Distribution/Transportation Expense Reduction Effort

Project Management Training Development

Conducted workshops, training aids & hand-on training

Rouge Steel Company: Director-level Manager of Systems Project Engineering (SPE) reporting directly to the CFO. Directed multiple IS development project managers (both business & manufacturing) on the following projects: Continuous Caster Scheduling System, Post Ladle-Open Optimization, Hot Metal Management, Hot Mill Statistical Process Control Analysis System, Variable Width Slab, Iron Tracking, Cold Mill Management Systems, Pickle Line Scheduling, Stores Inventory Management, Truck Scale, Material & Toxicology Systems, Customer Order Management & Pension Administration (Annual Benefits Statements).

Facilitated ongoing interface between senior company officers & all development efforts

Responsible for Business process re-engineering projects & strategic planning initiatives

Successfully led SPE through IS QS9000 certification

Successfully led the organizational transition of mainframe legacy applications to client/server environment

Implemented quality review process for contract deliverables

Established structured, process analysis approach to include project estimation methods

Established project management reference library

Initiated a project management training program focused on a lifecycle approach emphasizing planning, scope management, budget, scheduling, quality, communication and risk mitigation

Eastern Michigan University: Manager, Human Resource Information System (HRIS)

Responsible for the all aspects of information technology planning, acquisition, implementation and maintenance within the Human Resource function.

System administrator for HR LAN & systems business applications

Researched/advised senior management re upgrade/replacement of computer hardware/software.

Established responsive disaster recovery procedures

Implemented PC based budget management system & an Applicant Tracking System

Established procedural processes for utilization of mainframe extracts in 4GL query/reporting.

Wrote Data Transfer Users' Manual.

Conducted personalized training for users with a wide variety of skill levels

Member of the Super-Server Migration Committee consolidating the network needs of WEMU radio station, College of Health & Human Services & Human Resources.

Representative to University Computing Advisory Board

Assistant Chair MIS Michigan College & University Personnel Association

NUS Corporation, Information Management Services Division: Senior Principal Consultant

Developed detailed business process models employing case tool & analytical methodologies used as a foundation for the initial stages of project development and planning, scoping and execution.

Virginia Power & Light: Detailed analysis of vendor documentation processes relative to configuration management for prototype model with multi-system interface.

Rochester Gas & Electric: Developed users' manual for Equipment Data Management System.

Department of Energy: Group facilitator for Quality Improvement Plan (Customer Orientation, Training, & Communications)

Baltimore Gas & Electric: Detailed business process analysis within context of documentation/structural configuration management per Nuclear Regulatory Commission

MILITARY SUMMARY

USAF Retirement Eligible: Lieutenant Colonel (Top Secret- SCI – BI) Commissioned July 1980

Officer Qualified: Finance, Personnel, Communications, Acquisition & Services

USAF/ Air National Guard: Program Management and Assignments

• Chief, Officer Policy Program

• Chief, ANG Retention Program

• Chief, Executive Support Office

• HQ/ANG Training Program Manager

• Communication Information Management

• Comptroller/Financial Management

• Education Officer

• Services Officer

• Base Director of Administration

• Executive Officer

*Continuing Education Courses (Sampling)

Anti-Terrorism Trng

Compaq Computer’s Prog Mgmt Studies

Consulting Techniques

Contracting for PMs

Customer Relations in IT Projects

Dealing with Conflict & Confrontation

Dr. Deming's New Economic Age

Earned Value Management

Effective Listening & Feedback

Effective Organizational Change

Government Credit Card

Handle People with Tact & Skill

Implementing TQM

Industrial Bar Coding

Info Resource Mgmt: Order Out of Chaos

Managing Multiple Projects

Managing Projects with QPM

UM Mgmt of Technology

Negotiation Skill for PMs

PeopleSoft HR Mgmt Sys

Problem Solving and Decision Making

Proj Leadership, Mgmt & Communications

Quality for PMs

Risk Management

Scheduling & Cost Control

Sexual Harassment Training

Software Project Management

Software Project Management

Statistical Process Control

Strategic Information Systems Planning

Systems Integration Project Management

Telecommunications for PMs Topics, Tools & Techniques in Proj Mgmt

Total Quality Management

Past/Current Memberships

US Air Force Reserve (Lt Col)

Lifetime Member, Girl Scouts of America

Software Engineering Institute

Project Management Institute

National Guard Association of Michigan

National Guard Association of the US

Past Membership

Michigan Air National Guard

American Management Association

Association for Systems Management

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