Biller

SUSAN M. SULLIVAN

**** ***** ****** *** *******, IL 60018 847-***-**** acqeov@r.postjobfree.com

OBJECTIVE:

Hard-working professional who enjoys helping others and collaborating with a team seeks employment in the Medical Insurance Billing & Coding field in order to demonstrate my education, experience, and skills.

SKILLS:

oCPR Certified

oOSHA & HIPAA Training

oMicrosoft Office 2010

oMicrosoft Outlook

oClaimgear/Medtrak

oEHR

oCMS 1500 & UB 04 Forms

oICD-9/10 CM

oCPT/ HCPCS

oDental Coding

oMedical Billing / Charges

oEOB / RA Processing

oRecord Keeping / Appointment Scheduling

oInsurance Verification

oType 40 WPM

oKnowledge of Medical Terminology

oKnowledge of Human Anatomy/Physiology

oKnowledge of Human Pathology & Diseases

oKnowledge of Medicare Rules and Guidelines

oKnowledge of Managed Care Policies & Procedures

EDUCATION:

2014 Everest College (Diploma, Medical Insurance Billing & Coding) Skokie, IL

1986 Columbia College (B.A., Fine Arts) Chicago, IL

EXPERIENCE:

2014 Externship: Cardiac Diagnostic (Medical Biller) Northbrook, IL

oPayment Adjustment

oMedical Billing, work with Medicare Skilled Claims denials

oData Entry for doctors order and patient information

oPhone Management, scheduled appointments for testing

2006-2014 Grainger (Quality Assurance Analyst/Specialist, Support Center) Niles, IL

oWorked with cross functional teams to create and support forms in Service Catalog for ServiceNow

oGathered information and worked cross functionally to create 500 knowledge articles for Help Desk phone agents to increase knowledge, and assist the end user community

oLed a team of 8 people to research best practices on knowledge article format and use; while meeting the needs of the team

oMigrated over 1000+solutions to the new SharePoint Knowledgebase to improve the team’s Knowledge database

oCreated and updated knowledge for end users posted on the Help Desk site using FrontPage and SharePoint

oUpdated, published and monitored Customer Satisfaction Surveys

oConducted quality assurance activities and identified coaching opportunities

oProvided training to over 100 team members

oAdministrator for Virtual Observer

PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST

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