Customer Service Administrative Assistant
Resume:
LAUREN ROSE
*************@*****.***
EDUCATION
Texas State University, San Marcos, Texas
Bachelor of Science in Family & Consumer Sciences, Major in Fashion Merchandising; Minor in Business
GPA at graduation: 3.4
January 2006 – August 2008
Graduation date: August 8, 2008
EXPERIENCE
Becht Engineering
Advisor Onboarding Coordinator / Inspection Planning Coordinator December 2013 – May 2015
Distributed E-mail communications to potential advisors that expressed interest in joining Becht Engineering (MS Outlook)
Maintained communication on a weekly basis with said individuals to ensure the sign-up process was completed
Updated and maintained Advisor Database (MS Access) with current information, availability, assignment preferences and other pertinent information
Created and generated multiple reports and spreadsheets to reflect sign-up status on a monthly basis (MS Excel)
Processed Advisors as Removed, Retired, or Prospect accordingly across all systems and files (MS Access, MS Excel, MS Publisher, Electronic Files)
Added new Advisors to company rosters, selecting accurate skill-set categories to place them under; added to additional categories as assignments and projects were completed (MS Publisher)
Drafted and distributed company-wide announcements for new Advisors that gave a brief description of their experience, sites they previously worked at and/or retired from, and placement on company rosters
Received and processed updated resumes and employment documentation and distributed announcements and notifications as necessary
Worked closely with owner/CEO’s wife to improve procedures and create more efficient ways of maintaining information throughout all systems
Contributed to maintenance of Advisor Web Site, including registering and de-activating new and past Advisors, ensuring accurate, up-to-date information was entered for each account, and editing Mailing List settings and preferences (Jumbla)
Assisted in Nominations by reviewing, updating, editing and formatting resumes and skills of potential candidates for client assignments and projects
Established communication with identified candidates to gauge interest in assignments and projects
Coordinated safety training courses, background screens, and drug and alcohol testing for new advisors and those going on assignment, as needed to assist the Safety Coordinator (DISA, Site-Specific Courses)
Generated Proposals, Schedules A, Cost Estimates, and other required documentation for the Inspection Planning Division
Identified and selected candidates for all Inspection Planning Division projects
Assisted with planning major company events, such as leadership conferences, including negotiation of airfare, car rentals, sedan and shuttle services, and hotel rates, created and distributed information packages to attendees
Executed business-related and personal tasks and errands for Division Manager
Distributed hand-written birthday cards to all Advisors on a monthly basis
Answered telephone and routed calls as appropriate
Cross-trained in all departments to assist as needed
Worked independently and as a team with minimal supervision
Altus Emergency Center August 2013 – December 2013
Lead Receptionist
Maintained a high level of customer service for patients and their guests/families
Assisted in creating an orderly registration process for other receptionists to use as guidelines
Verified health insurance and relay financial information to patients in a timely and relatable manner
Entered all pertinent information in to registration software (NextGen, T-Systems)
Collected past-due payments by means of phone calls, E-mails, and utilizing patient information on file
Reconciled all patient charts, as well as information entered in registration software
Reported to Operations Administrator to coordinate subject matter for mandatory meetings
Assisted with schedule maintenance and coordinating shift changes and swaps
Studley, Inc. February 2012 – September 2013
Administrative Assistant
Supported six to fifteen commercial real estate brokers with all administration tasks
Navigated CoStar website to obtain market information for reports and surveys for clients
Utilized InDesign, Microsoft Office suite, and Adobe Acrobat extensively for research and marketing materials
Modified an completed Proposal Comparisons, Requests for Proposals, Proposals, Term Sheets, and Lease Documents (Microsoft Word and Excel)
Arranged for brokers’ travel for meetings and company outings (Microsoft Outlook)
Maintained brokers’ calendars and contacts (Microsoft Outlook)
Generated expense reports (ReQLogic)
Created billings for all leases/contracts by gaining extensive knowledge of lease/contract content (eBillings)
Performed receptionist duties and transferred calls accordingly
Inland Industrial Services August 2011 – February 2012
Accounts Receivable Clerk/Timekeeper
Kept relationships with clients’ accounts payable departments and sales teams in excellent standing by maintaining communication and working closely with them
Participated in meetings with Sales Team at various plant locations (Formosa – Port Lavaca; PRSI – Pasadena, etc)
Compared Job Tickets to Gate Logs, Purchase Orders, and equipment used to generate invoices (Quickbooks)
Ensured all Job Tickets were filled out accurately/correctly by technicians, as well as signed by appropriate parties
Assisted Sales Department with completing proposals (Microsoft Word)
Maintained logs of job tickets received and invoiced (Microsoft Excel)
Generated weekly and monthly reports (Microsoft Excel)
Traveled to necessary locations to perform timekeeping duties on-site during turn-arounds
oCitgo - Lake Charles, LA
oAlon USA - Big Spring, TX
Memorial Heights Emergency Center January 2010 – January 2011
Front Desk Supervisor
Welcomed all patients with a high level of gracious customer service
Registered patients utilizing two software systems (T-Systems, CollaborateMD)
Verified benefits and eligibility, explaining said benefits to patients
Reconciled incomplete charts
Communicated daily with billing company to reconcile registration errors for proficient claim filing
Created schedules for day shift registrars
Placed orders for office supplies, etc.
Interviewed, hired, and trained individuals for front desk positions
Coordinated thank you lunches for frequent referrals
Cox Systems, LLC (Engineering – Business Closed) July 16, 2009 – January 2010
Personal Assistant to Owner/Technical Clerk
Answered telephone, take down and deliver messages to owner of business
Scheduled appointments for owner, maintaining calendar to reflect said appointments
Received and paid all invoices, and organize data (Microsoft Excel)
Conduct research on behalf of owner to investigate new business opportunities, as well as marketing strategies
Process all employee paperwork
Deliver sensitive documents to company headquarters
Mark up Piping and Instrumentation Diagrams for circuiting (Adobe)
Maintain office and kitchen supplies
Assist with opening of new business, including manual labor and party hosting
Promoted after one month of employment
Tudor, Pickering, Holt & Company Securities Division (MK Personnel/Burnett Staffing) March 12, 2009 – June 26, 2009
Temporary Administrative Assistant
Answered 32-line telephone, routing calls and taking messages accordingly
Assisted co-president with any scanning, filing, scheduling, etc as needed
Ordered kitchen and office supplies as needed
Utilized Big Dough Data Base to enter any institutional and non-institutional contacts
Performed data entry on noted gas and oil rigs (Microsoft Excel)
Sent E-mail confirmations for marketing meetings set up across the United States (Microsoft Outlook)
Coordinated catering for aforementioned meetings, ensuring prompt delivery time
Arranged national and international travel for sales and trading team
Created expense reports for analysts and sales team (Microsoft Excel)
Maintained contact with building management to ensure service requests were resolved, as well as tending to parking issues
ADDITIONAL CREDENTIALS AND INFORMATION:
CERTIFICATIONS
TWIC card
Basic Safety
Numerous safety courses completed for various plants
RELATED SKILLS AND ATTRIBUTES
Proficient in Microsoft Office suite
Advanced computer and Internet skills
Ability to work independently while keeping overall success of the team and company in mind
Exceptionally fast learner
Enjoy challenging work environments that provide the opportunity to learn and cross-train in multiple roles, and grow on both a professional and personal level
Type 100+ words per minute accurately, by touch; equivalent 10 key skills
ACADEMIC ACHIEVEMENTS
Dean’s List at Lee College, Spring Semester 2004
Dean’s List at Text State University, Spring Semester 2007 thru Graduation in 2008
Contact this candidate