ANGIE KOEHLER

720-***-**** acqenj@r.postjobfree.com

angiekoehler1.crevado.com LinkedIn https://www.linkedin.com/pub/angie-koehler/76/630/39a

SUMMARY

Strong communication skills, especially with a culturally diverse team

Strong leadership, analytical, planning and follow-up skills

Exceptional telephone, customer service, grammar, editing, proofreading and writing skills

Detail and deadline-focused

Ability to handle multiple priorities in a fast-paced and high-pressure environment

Proactive problem solver and fast learner

Expert knowledge of publishing processes and systems

PROFESSIONAL EXPERIENCE

Dex Media, Greenwood Village, CO 2000 – 2015

Publishing Administrator (2013 – 2015)

Coordinated with marketing consultants, artists, printers and vendors across 46 states and worldwide. Resolved printing issues with internal and external customers stateside and abroad via email and phone. Drove continuous improvement throughout graphics and print departments. Standardized processes and page content as an ongoing project.

Processed changes to orders impacting nearly $1M in standing revenue and handled 1,800 new requests which added over $140K to bottom line in 2014

Managed vendor in shipping over 165,000 pages to printer on time while maintaining 99.99% cycle time within delivery SLA on all ads in 2014

Audited 75,000 pages in 2014

Managed vendor in achieving 86% reduction of errors equaling 42% reduction YOY, achieving 70% reduction in vendor published errors for 2014

Managed vendor in reducing printer queries by 65%, operating at 5% below budget in 2014

Handled over 1,085 reports in 2014

Logged over 30 training hours in 2014

Effective handling of team mailboxes meeting SLA of 3 hours or less response time to customers

Created and revised over 20 job aids and process documents for transitional training team in 2015

Awarded Above and Beyond Call of Duty 3rd Quarter 2014

July, September and December 2014 Employee of the Month

Supplier Specialist (2009 – 2013)

Coordinated with marketing consultants, artists and vendor across 46 states and worldwide to resolve copy issues. Resolved queries for internal and external customers stateside and abroad via internet, email and phone.

Reduced vendor claims by 5% YOY in 2013

Handled over 11,400 reports, 9,450 mailbox items, 2,500 vendor page audits, and 1,300 vendor queries in 1st thru 3rd quarters in 2013

Created and revised over 10 process documents and job aids for various functions, standardized and improved processes for claims investigation and assignment logging over 70 training hours to improve efficiency in 2013

Awarded Above and Beyond Call of Duty and Peer Appreciation for efforts achieving new advertising at last minute

Graphic Designer (2001 – 2009)

Created over 24,000 published ads

Worked as floor support training 48 artists on new programs in 2008 and 2009

Trained one-on-one with new artists and re-trained current artists to increase performance to 100% of productivity in three months

Remotely trained approximately 20 field artists via phone and internet

Organized team events

Cross-functional design and implementation of over 100 banner ads for DexKnows.com in 2006

Awarded Top of Class and Award of Excellence in 2009 for efforts in training

Product Specialist (2000 – 2001)

Created over 100 new websites and revised over 500 others

Brought in over $3,500 in new website revenue through one sale

Completed Account Management for Sales Training Course

OTHER EXPERIENCE

Traveled as an advisor with 28 middle school and high school students to Italy, Switzerland and France over 14 days for student experience in 2012

Volunteered at Denver Performing Arts Center in 2013

Volunteered at Food Bank of the Rockies as part of team building experience in 2012

Co-founder, Country Scentsations Candle Company in 2003

Event Planning for Weddings, Parties, Reunions from conception to inception, including invitation design and mailing

Trained as Authorized Representative for Colorado Consumer Directed Attendant Support Services in 2015

EDUCATION / CERTIFICATION

Bachelor’s Degree in Business Administration with emphasis on International Business

Ashford University, San Diego, CA (expected graduation 2017)

Certified in Web Design

Arapahoe Community College, Greenwood Village, CO

Associate of Arts in Visual Communication

Collins College, Tempe, AZ

TECHNICAL & DESIGN SKILLS

Vector-based Artwork Manipulation

Graphic Design

Print Layout

Logo Design

Photography and Photo Manipulation

Expert in Mac and PC formats

Expert in Amdocs for Publishing Systems

Proficient in HTML/CSS

Proficient in Adobe Creative Cloud

Proficient in Microsoft Office

Proficient in WebEx

Proficient in UltiPro

70 WPM and 10 key

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