Customer Service Manager

Audrey T. Dailey

**** ********** ***** **********, ******** 22307

703-***-**** *******@*******.***

Growth-Minded Operations Administrator… with proven record exceeding aggressive performance metrics within highly visible corporations. Meticulous and organized individual who exemplifies professionalism, and deep ability to manage multiple projects and tasks simultaneously while maintaining order and detail. Skilled in articulate communications, both written and verbal, with a keen ability to foster solid partnerships with clients and staff. Proven ability to manage confidential information, deadlines and complex tasks with professionalism and skill.

A

reas of Expertise

Hard Working

Business Operations

Multi-Tasker

Client Relationships

Creative

Document Management

Problem Solver

Motivated

Excellent Communication Skills

Applied extensive knowledge of

Administration processes

Interpreted and applied policies and procedures.

Computer Savvy and familiar with many system and applications

Pushed forward business development to enhance operations

Over 30 years customer service and Administrative experience

Frequent contact with staff to resolve problems and coordinate events

Experience

DICKSTEIN SHAPIRO LLP Washington, DC 2010 to 2014

Dickstein Shapiro is a nationally recognized leader in many law practice areas, and trusted by startups and Fortune 500 companies alike to handle their most challenging matters.

Operations Administrator

Supervised and coordinated workflows of the facility staff comprising of three individuals ensuring tasks are completed. Conducted visual inspections at facility space including restrooms, pantries, ceilings and carpets to ensure optimum appearance and identifying repair needs.

Coordinated monthly services for specially cleaning vendor.

Liaison between firms’ building, cleaning service and Property Management Company regarding items to be repaired or replaced.

Coordinated preventive maintenance schedules in accordance with firms’ procedures and financial considerations.

Maintained accurate records of the facility service contracts, services history and contact information.

Made space usage recommendation to the Senior Manager of Operations.

Responsible for monthly updates of office maps on all six offices.

Arrange the office space for visiting attorneys, document review projects and coordinate on site office space for annual Partnership Event.

Assist with furniture planning and acquisitions, donations and disposable of retired items, plus ergonomic advisor to all offices.

Responsible for inventory control and furniture storage advisements.

Back up to security manager, distribute loaner keys, assist with access control for building and individual offices.

Reviewed vendor invoices and processes to accounting, reviewed and approved time sheets for the facility team had approved leave requests.

Coordinated and oversee internal office moves as requested by department heads, assisted and prepare associates with packing and organizing office space, coordinate it with IT department both the removal and installation of computer and telephone equipment.

Work directly with facilities manager on construction projects, coordinated delivery of materials with vendors, responsible for purchasing replacement items and equipment.

Submit information for annual facility budget regarding specially furniture items ergonomic items and construction products.

Facilities Coordinator, 2008 to 2010

Conduct daily inspections of firms’ doors and offices including common areas, bathrooms, internal stairwells, etc. Enter requests into building managers tenant request system, Angus. Follow up on service tickets and advise Operation Manager on status.

Coordinate office moves with individuals and managers, distribute crates and boxes to those moving.

Schedule specially cleaning services for marble, carpet and rubber floors with vendors.

Work with the Firms’ Café staff, Seasons, regarding special events and also coordinate cleaning of all common kitchen areas throughout the firm semiannually.

BPG MANAGEMENT LTD Reston, VA 2007 to 2008

Specializes in the property management of office, retail, and industrial properties throughout the eastern United States.

Tenant Coordinator/ Assistant to Property Manager

Providing customer service to tenants located throughout the seven properties Responded to tenants needs arranging appropriate building staff member to resolve the issue at hand.

Contacted outside vendors for supplies and services, arrange deliveries, create and distribute information via memos, created office filing system for vendors and tenant leases, maintain office equipment and negotiated Maintenance Agreements and ordered office supplies.

Invoice tenants for work outside lease, worked directly with utility companies to review properties prior to leasing, responsible for organizing special events both tenant and property management related.

Interviewed and hired outside vendors for company including caterers for events, holiday Decor providers, plant and cleaning services.

VORNADO/CHARLES E. SMITH Arlington, VA 2001 to 2007

Vornado /Charles E Smith is the preeminent management services firm in the Washington Metropolitan Region

Administrative Assistant – Skyline Complex

Provided daily customer service to over 800 tenants located through a seven building complex, over 1,000,000 ft. including responding to tenant emails, telephone calls, assigning appropriate building staff members to resolve the issues at hand.

Contacted outside vendors for cleaning service, supplies, assigning parking spaces and reviewed leases and handled questions or concerns.

Provided administratively support for three Property Managers, General Manager at on-site Engineer Manager. Created and distributed informational memos to tenants, prepared monthly invoices for utility and HVAC requests.

Work closely with leasing staff conducting property and space tours for prospective tenants, conducted monthly inspection of building and garage area, responsible for updating and revising tenant lease files, initiate files for new tenants following specific regulations and terms, updated certificate of insurance yearly.

Co-Chair of committee of Administrative Assistance in the company. Mentored new hires, assist in creating policies and procedures in a manual to help prepare all Assistance. Provide hands-on training on company computer programs for new hires conducted quarterly meetings for Administrative Assistance, which included technical and motivational information.

Education & Development

Virginia Life & Health Insurance License 2014

Virginia Real Estate Course, Fairfax County Schools, Completed

Blueprint Reading, NOVA, Completed 2005

Nominated to Cambridge “Who’s Who” 2007

Member of National Association of Female Executives, 2010

Graduated Hazleton High School, Hazleton, PA … Top third of class

Graduated Wilma Boyd Career School, Pittsburgh, PA

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