DESILU C. BARRERA

Woodbridge, NJ *****

732-***-**** acqemz@r.postjobfree.com

WORK EXPERIENCE

MALLINCKRODT PHARMACEUTICALS formerly IKARIA, Hampton, NJ 2014 – 6/2015

Office Manager/Facilities Coordinator

Provide direct support to the EHS/Facilities manager by doing walk floor through throughout the day checking for cleanliness, needed repairs and follow-ups

Worked with human resources and operations – creating security ID access for the building and floor, as well as field employees, deactivating access for all terminated employees

Managed incoming security alerts, daily check-in with security team of any issues that may have occurred during the overnight

Coordinate daily schedules for front desk receptionist coverage, be a support for all departments as needed

Vendor relations – meet & greet, review proposal submittals, coordinated off hours projects, provide direction/information to vendors, office staff as required to ensure coordination/execution of work within the office environment with minimal disruptions

Maintain inventory of office supplies, organize supplies/materials upon arrival to appropriate storage area and department on floor

Responsible for any facilities requests that come through the work order system in supporting the floor, handling daily issues, summary reporting and close out for reactive and preventative work orders

PATHMARK STORES INC, Elizabeth, NJ 1987 – Present

Held multiple positions that included:

Customer Service – attended to all customer needs throughout the store from product information to sale item pricing, pricing discrepancies and refunds

Training and development - coaching and training new hires

Hiring Coordinator - screen all potential job applicants for employment, recruitment, conduct new hire orientation workshops on company policies and procedures, process paperwork and arrange schedules for new hire start dates

Payroll - process updates; address change, rate change, pay deductions, LOA, COBRA, terminations and weekly transmittal for payments as well as running back up files

Inventory Control - vendor and warehouse inventory delivery checks

CINTAS THE SERVICE PROFESSIONALS, Piscataway, NJ 2012 – 7/2013

Office Manager

Coaching and cross training all new hires for all office functions based on segregation of duties

Coordinate daily office schedules, staff meetings, leadership meetings, one on ones with Service managers as well as daily debriefs with me

Conducted annual performance reviews for the office staff as well as compensation

Work closely with human resources/operational team regarding recruitment/onboarding

Payroll processing on a weekly basis for the office staff

Tracked/approved employee expense controls and arranged travel using Concur

Update the daily customer lists of delinquent accounts and per route percentage via excel query

Travelled throughout NY/NJ metro region on market trade visits to improve customer relations with the operational team

Streamlined daily processes by creating standard operating procedures

Run daily queries in the AS400 for the management team using file transfer converter

DESILU C. BARRERA

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732-***-**** acqemz@r.postjobfree.com

AON/HEWITT ASSOCIATES LLC, Bridgewater, NJ 2007 – 12/2010

Operations Manager/Senior Benefits Administrator

Managed 4 employees in US and India, identified headcount where staffing is required to ensure that client service level agreements were being met along with training of new hires on client processes and guidelines

Monitored client operations and measures to proactively manage client-service levels keeping within the 95% standard metrics.

Reviewed escalated issues to ensure processing documentation was accurate and completed in a timely manner by researching plan requirements/rules to resolve administrative questions and issues.

Managed project for client’s new software implementation, reviewed daily progress flow with the team and senior management to insure on-time deadlines to production.

Communication liaison between client and partner regarding upcoming projects, deadlines, live dates and the needed key points for the success of the project.

Identified 3 processing improvements such as cross training, lunch & learn and screen share meeting coaching that led to efficiencies for ongoing development.

Identified 8 system defects to our Lead System Analyst to minimize risk and penalties.

Participated in user and client acceptance testing for newly implemented product development introduced to our system to ensure there were no errors before going live.

Executed outbound payroll processing, complete reconciliation and balancing.

Created Standard Operating Procedures for payroll processing, which ensured quality processing of both weekly and monthly payroll to better streamline the process.

ACS/MELLON HR SOLUTIONS, Totowa, NJ 1998 – 2007

Total Benefits Outsourcing Administrator

Managed a team of 4 who were responsible for processing claims and analysis of final distributions for retiree pension payments and active participant payments, which required close communication with Quality Assurance, other Administrative Teams and Information Technology.

Processed over 140 retirement transactions daily, maintaining 99% accuracy, including hardship withdrawals, home loans and personal loans.

Served as the team representative for scheduled and unscheduled company interdepartmental meetings for escalated issues and new upcoming projects.

Improved team performance 100% by cross training the team members and analysts on all aspects of the benefits process and procedures.

Handled open enrollment escalations sent via the call center regarding participant’s medical elections. Performed Quality Assurance checks for annual dependent audit.

Entered all life events such as, beneficiary information, medical deductions/elections, death statuses and birth additions for participants as well as their LTD, STD, FMLA, LOA processing leaves & returns as well as COBRA administration.

Memorized all updated laws and regulations for DB, DC and HW for client specific processing.

Senior Benefits Case Manager (1999 – 2001)

Benefits Representative (1998 – 1999)

Managed 15 customer service representatives increasing call volume from 95 to 150 calls per day per representative. Answered all escalated calls on participant issues as well as coached team representatives on the call strategy and handling possible escalations.

Provided training to newly hired Benefits Representatives in all 3 benefits plans (DC, DB & HW) as well as client specific procedures and participant inquiries.

Managed daily reports showing first call resolution, open cases and cases nearing its service level mark.

Assisted participants in 401k applications and understanding the transaction process.

DESILU C. BARRERA

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732-***-**** acqemz@r.postjobfree.com

Cont’d

Performed dependent audit during open enrollment for validation of dependent coverage. Created Standard Operating Procedures to standardize the dependent audit processing for the following year.

Redesigned Call Center Help Text GUI to facilitate the search and query process

Assisted plan participants with their concerns and questions during the company divestiture transition process, from PriceWaterhouseCoopers Global to PriceWaterhouseCoopers Unifi.

EDUCATION

Bachelor of Science, Management, Kean College (University), Union, NJ

PROFESSIONAL DEVELOPMENT / TRAINING

CINTAS: Continuing Education Program

Corporate Culture, Safety/Compliance

Business Ethics, 2012, 2013

Meticulous Hiring

Collections: Accounts Receivable/Accounts Payable

PriceWaterhouseCoopers: Continuing Education Program

Microsoft Office Suite (Word, Excel, PowerPoint) and Publisher

Business Ethics, 2004, 2003, 2002, 2001

ACS/Mellon HR Solutions: Continuing Education Program

Six Sigma – yellow belt

Business Ethics, 2007, 2006, 2005

Aon/Hewitt LLC: Continuing Education Program

Business Ethics, 2010, 2009, 2008, 2007

Data Compliance 2009, 2008, 2007

COMPUTER SKILLS

Microsoft Office Suite Applications (Word, Excel, PowerPoint, Outlook) and Publisher

Multiple Employee Benefit databases, many self-developed by client in Access, Lotus Notes and AS400

Payroll systems in PeopleSoft, Oracle, SAP, Kronos and Concur

Proficient in OMNI Plus programming tool used for benefits processing

Contact this candidate