Customer Service Software
Resume:
Sean Davey
*** ******** ******, ****** **
**********@*****.***
SKILLS
● Excellent verbal and written communication skills
● Ability to troubleshoot software
● Software implementation support
● Able to develop a rapport with both internal and external customers
● Work to provide phone, email and task system support
● Microsoft Word, Excel and PowerPoint, Outlook
● Windows Operating Systems
● MEDITECH software
● Experience with Remote Access Support
● Experience with Software Development Life Cycle
WORK EXPERIENCE
MEDITECH - Westwood, MA October 2007 - Present
Supervisor (October 2010 - Present)
● Manage staff of up to 15 direct reports that implemented multiple modules across several different platforms
● Ensured group had appropriate staffing capacity. Coordinated interview and training schedules, as well as assigning mentors
for new hires
● Evaluate employee performance, compensation adjustment and reassessment of goals and projects
● Oversee the different implementations going on at any given time, making sure that projects follow the given timelines and
milestones
● Guide customers through the implementation process by providing exceptional customer service **
● Assist in implementations as dictated by staffing levels and customer requests
● Proactively work to resolve issues which arise during the implementation process and work to de-escalate issues as they are
submitted
● Update C-level staff on implementation status, software enhancements and company mandates
● Reduce the software bugs in the system by working with development on submission and QA testing
● Verify that software meets different Federal and State guidleines
● Improve customer satisfaction by submitting and following up with enhancement requests
Application Specialist (October 2007-2010)
● Installed multiple modules at over 45 hospitals across several different platforms
● Developed training documentation to be used during the implementation process, which reduced training time for end users
● Served as a go between with programming and customer stakeholders, ensuring that all needs and requirements were met on
design, testing and roll-out of new platform
● Guided customers through the implementation process, assisting in developing training plans, streamlining work flows, and
areas for process improvement.
● Help to customize system for individual hospital work flows
● Provide on-site LIVE support for the hospital, troubleshooting issues in tandem with IT staff
● On-boarded, trained and mentored new hires.
EDUCATION
College of the Holy Cross - Worcester, MA
B.A. History May 2006
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