Manager Customer Service

**** ****** ***** *****, ****** - Canada

+1-647-***-**** & +1-416-***-****

acqei6@r.postjobfree.com

MUHAMMAD ALI

Utilize the skills that come to me naturally as a peoples’ person. Expand and build upon my experience and knowledge in the field of Administration. Excellent analytical skills for Vendor Management, Administration, and Customer Service are developed during working in banking industry. Be a productive member of a team in a bank that offers challenges and allows me to expand upon my professional potential.

PROFESSIONAL PROFILE

Diversified experience in Administrative Operations, Procurement, Equipment’s/Building Repair Maintenance and Accounts/Payments and Security.

Enthusiastic and well-organized Administrative Manager with solid background in Administrative support.

Hands-on leadership style and open communication drove diverse teams towards performance excellence.

Willing to take on added responsibilities to meet tight deadlines.

Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.

Developed teams and systems from grounds up to increase operational efficiency at minimal cost.

SKILLS

Organizational & Planning Skills

Information gathering & information Monitoring Skills

Time Management & Initiative

Judgment & Decision-Making ability

Competent & Flexibility

Problem Analysis & Problem Solving Skills

Business correspondence & Critical thinking

Communication & Interpersonal Skills

Project planning and Budget development

Confidentiality.

Detail Oriented

PROFESSIONAL ACHIEVEMENT

Best Employee of the year award in 2007

Awarded Leadership, Team Work and Management related different training /certificates.

EDUCATION

Bachelor of Commerce / Business Administration

PROFESSIONAL EXPERIENCE

General Electric - Canada (May ‘14 – May’15) IT Department

Managed account Payable's, Accruals, Bookkeeping and Payment of the Suppliers. Process cell phone request, monitor account and their payments as per their entitlements

Prepared and managed the approved Budget Sheet.

Composed correspondences, memo’s reports and presentations.

Coordinated with all project managers regarding their PO, payments etc.

Consolidated all MIS reports on daily, weekly & monthly basses, especially procurement and expenses related cost.

Released Communication Report related to IT in GE and managed mail for the department.

Initiated and resolved dispute in a timely manner

Managed different projects assign by the Manager.

Prepared agendas sent out invites for meetings.

Provided wing-to-wing administration & general services to IT Management Develop relevant spend reports and analytic conclusions; regarding cost structure, economic trends.

Dedicated to provide continuous process improvement in the face of rapidly evolving and changing markets

Result-oriented and proactive in addressing and resolving problems.

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Summit Bank Limited – Pakistan (Aug ‘13 – May ‘14) Administration Department

Provided wing-to-wing administration & general services to our management and directors.

Prepared and composed correspondence, memos, reports and presentations

Maintained inventory of office supplies, filling system, ware house inventory system and mailing system.

Reduced the administrative expenses up to 10-15% by implementing new ideas and technology.

Coordinated with all department / Branches and managed purchases, payment and filling, warehouse, office supplies.

Consolidated MIS reports on daily, weekly and monthly basses, especially for procurement and expenses related cost.

Managed account Payable's, Accruals, Bookkeeping and Payment of the Suppliers. Process cell phone request, monitor account and their payments as per their entitlements.

Arranged all travels (Domestic & International) for management, Employees and Directors and centralized this operation on country wide.

Completed arrangement of board meetings and other general meetings. Coordinated meetings & department functions, including booking rooms, ordering catering, audio visual equipment even for guest and clients.

Maintained departmental and branches daily operational workflow and coordinate responses to both internal/ external inquiries/requests including screening emails & phone calls

Liaison with other Administrative Assistants on a daily basis and assist them and give them backup support if they are on leave.

Handled highly sensitive and confidential information. Arrange all necessary arrangements and office equipment’s for new comers pertains to administration and ensure that all appropriate tools are available and in working condition.

Al Baraka Bank (Pakistan) Limited - Pakistan (Feb ‘06 – Aug ‘13) Administration Department

Planned & provided wing-to-wing administrative support across the country & prioritize the work accordingly.

Managed and Schedule meetings / Appointments for Manager.

Arranged complete board meetings along with their travel arrangements and boarding.

Procured telecommunication and Power systems by identifying needs and evaluate different options.

Attained research based procurement & budget matrix in view of supplier services as per their agreed terms.

Managed bank automobile fleet, equipment maintenance, and vehicle invoices.

Centralized the payment producer and monitored the expenses through analytic analyzes MIS reports and petty cash. Mange the Human Resource of minor staff under administration ambit with their hiring and people management. Project Management of Different Project related to administrative work

Introduced and centralized mailing system. Manage all insurance related matter and arrangements.

Faysal Bank Limited – Pakistan (Oct ‘04 – Jan ‘06) Administration Department

Oversaw inventory and office supply purchases.

Negotiated pricing with vendors regarding wholesale billing and marketing procedures.

Verified and created claim numbers by communicating with various insurance companies.

Processed accounts payable. Liaised with vendors to order and maintain inventory of office supplies.

Planned and executed all aspects of office headquarter move.

Balanced monthly general ledger accounts to accurately record cost and month end accruals.

Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.

Arrange meetings / Schedule for manager.

Maintaining inventory of office supplies, filling system, ware house inventory system and mailing system.

Union Bank Limited – Pakistan (Jan ‘01 - Sep ‘04) Administration Department

Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

Created detailed expense reports and requests for capital expenditures.

Ordered and distributed office supplies while adhering to a fixed office budget.

Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.

Managed office supplies, vendors, organization and upkeep. Processed accounts receivable and accounts payable.

Facilitated organized record retrieval and access by maintaining filing system and handled payment complaints or discrepancies.

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