Human Resources

Dawn Fitzgerald

acqeh1@r.postjobfree.com ***–**6–6347

Career Target: Human Resource Manager

Training Supervision Records Management Evaluations

More than 13 years of HR & management experience MS Degree in Human Resource Management Pursuing MS in Training and Development

Self-motivated professional works well under pressure, enjoys new challenges, is a team player, and is a capable problem solver with the tenacity to successfully complete assignments and the flexibility to adapt to changing situations and requirements. Dynamic team builder has a successful history of managing multiple projects and maintaining a clear perspective of goals and objectives.

Promoted quickly to positions of increased responsibility and influence in recognition of strong leadership qualities and talent to take charge and follow through with commitment to excellence.

Extensively experienced in recruitment, training and development of high-performing employees.

Held multiple management positions responsible for all aspects of Human Resource Administration, ensuring compliance with federal and state employment regulations.

Proven track record and demonstrated ability to plan and implement new ideas and to evaluate problem situations and arrive at practical budget-conscious decisions.

CORE COMPETENCIES

Performance Measurement

Policies & Procedures

Employee Relations

Employee Selection

Employee Recruiting

Benefits Vendor Management

Company Orientation

HRIS

HR Policy Matters

Salary Administration

Records Management

Team Building

HR Management

Compensation & Benefits

Cost Benefit Analysis

Training

Employee Coaching

Employee Communications

COBRA

EEOC Compliance

Unemployment Claims

Workers Compensation

FMLA Administration

Wage & Hour Compliance

Computer Skills: MS Office Suite; Quick Books & Lacerte 2013

CURRENT EMPLOYMENT

Healthcare Accounting Services 9/2014-Present

Human Resource Manager

Responsible for employee relations, recruitment, and benefit administration for seven multi-state nursing homes, therapist center, and the corporate office, includes over 900 employees.

Promotes and implements human resource values by planning and managing human resources programs; directing staff.

Developed organization strategies by identifying and researching human resources issues and laws

Implemented human resources strategies by establishing department accountabilities, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations.

oImplementing Paycom HRIS system, including payroll, applicant tracking, scheduling, and document management

Manages human resources operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change.

oMulti-state recruiting and job fairs

oFull-Cycle Recruiting for Director Level through entry level positions

oFull-Cycle Recruiting for Registered Nurses, Licensed Practical Nurses, Certified Nursing Aides

Supports management by providing human resources advice, counsel, and decisions; analyzing information and applications.

Guides management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values.

oCreated and delivered training seminars

oCreated and delivered leadership trainings

Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.

oUnion negation processes

oUnion arbitration meetings

RELATED PROFESSIONAL EXPERIENCE

MTM Inc. 1/2014-9/2014

Human Resource Coordinator

Responsible for full-cycle recruiting as well as responsible for approval of employee changes in the HRIS, oversight of the employment verification process and supporting employee labor relations issues

Full cycle recruiting for 4 states: Texas, Mississippi, Florida, Minnesota

oRecruited and on-boarded entry level CSRs, Program Director, outside vendors, IT positions

oLowest attrition rate throughout the company in Texas and Mississippi

Created new hire personnel files and complete transfer following separation of employment

Conducted employee relations investigations, including sexual harassment, EEOC complaints, and hostile workplace

Assisted with administration of Paycor HRIS

oImplementation of Applicant tracking tool

oImplementation of Benefits Administration

oImplementation of Document Management

Conducted employment and wage verifications for current and former employees for assigned locations

Conducted exit interviews, in person (when possible) and via web-based surveys

Worked with Workforce Manager to maintain staffing numbers for specified locations

Onboarding Audit information updated immediately following any new hire action

Developed employee career pathing

oWorked with employees to gain promotions

Researched and conducted wage and hour surveys to keep salaries competitive with the market

oIncreased the MN call center hourly wage by $.75 for each employee

RELATED CONTRACTUAL EXPERIENCE

Department of Veteran Affairs-Contract Worker 8/2013-12/2013

Project Manager

Maintain highly confidential information in mental health studies

Develop training criteria for Peer-to-Peer training

Schedule and track all certifications in Peer-to-Peer program

ST. LOUIS COUNTY PROSECUTING ATTORNEY’S OFFICE, Clayton, MO 3/2013-8/2013

OFFICE ASSISTANT

Maintain highly confidential information creating warrant referrals.

Prepare case information for attorneys.

Organize all filing and record keeping.

Organize all trial information for attorneys

RETAIL MANAGEMENT EXPERIENCE

LAMONT’S GIFT SHOP, St. Louis, MO 5/2009-1/2013

STORE MANAGER

Maintained product line of high quality gifts and accessories. Managed day-to-day operations, recruited trained and evaluated staff. Supervised customer service, administered payroll, promoted sales and managed accounts payable and receivables. Interacted with customers, hotel staff and management, vendors, and corporate management.

Developed training programs for all new hires and performed meaningful staff evaluations.

Designed inventory policy that better tracked perpetual and non-perpetual inventory.

oCreated and implemented training manual for inventory processes

Increased profitability and produced 750K+ revenue annually by managing all lines of P&L

Full cycle recruiting for all levels of store personnel and corporate positions

On-boarding and new-hire orientation

INKSTOP, St. Louis, MO 1/2008- 5/2009

MARKET LEADER

Hired to open the new stores in the St. Louis market and quickly promoted to Market Leader in recognition of exceptional performance. Managed operations of eight retail stores simultaneously. Recruited and developed staff for each store, performed employee evaluations, oversaw payroll and budget, articulated sales projections, and provided outstanding customer service to internal and external customers. Frequently interacted with patrons, potential customers (through direct marketing), vendors, and corporate management.

Opened four new stores and exceeded company’s set goals for sales by 90%.

Took over failing store and exceeded company profit goals by 75% in three months

Full cycle recruiting for entry level sales

Full cycle recruiting for management and executive level positions

Developed plan for new hires and administered employee evaluations for all staff in the St. Louis Market

Trained and developed all existing and new employees on policies and procedures

OBERWEIS DAIRY, St. Louis, MO 9/2006-10/2007

STORE MANAGER

Managed restaurant and retail store, including 100% of all HR responsibilities. Trained staff, performed staff evaluations, managed payroll, and oversaw budget and sales projections.

Achieved a solo $10K sale, the first ever for entire company.

Increased same-store sales percentages each month by 10% to 30%.

Established innovative employee incentive program that effectively improved staff motivation.

Developed and implemented training program that increased employee effectiveness and cut costs

Full cycle recruiting for employees

On-boarding and new hire orientation

KLAK MANAGEMENT, Washington, MO 11/2000-1/2006

STORE MANAGER

Managed all aspects of $2.5M annual sales in quick-service restaurant. Recruited and hired staff members and management team. Trained and conducted regular employee evaluations. Successfully led 75+-member team. Developed innovative training classes and weekly training meetings.

EDUCATION

MASTER OF SCIENCE DEGREE Training and Development

4.0 GPA Lindenwood University, St. Louis, MO Anticipated Graduation August 2015

MASTER OF SCIENCE DEGREE HUMAN RESOURCE MANAGEMENT

3.9/4.0 GPA Lindenwood University, St. Louis, MO March 2014

BACHELOR OF SCIENCE DEGREE BUSINESS ADMINISTRATION

3.75/4.0 GPA Lindenwood University, St. Louis, MO 2012

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