Customer Service Management

Megan K Simons

*** ****** ****** • Chesapeake, Virginia USA 23324 • 757-***-**** • acqegf@r.postjobfree.com

Objective

To obtain a general management position where I can use my strengths and experience in all areas of the food service and business industries to improve profitability, productivity, and quality for the company, while making Guest experiences memorable.

Work Experience

03/2010 - 05/2015

The Law Office of Mark L. Simons, P.C., Chesapeake, Virginia USA

Legal Assistant/Office Manager

Successfully managed a multi practice area law firm. Controlled all accounting and invoicing through Quickbooks. Scheduled client appointments and court case management. Drafted documents and correspondence on behalf of the attorney. Handled prospective client interviews initial consultation for case history. Contract writing and review.

03/2009 - 03/2010

Brutti's, Portsmouth, Virginia USA

Executive Chef

Managed a team of 14 kitchen staff, and cross-trained employees on all stations. Prepared and executed catering contracts and orders. Created seasonal menus and daily specials to incorporate fresh local ingredients and eliminate waste. Implemented safe food handling and kitchen sanitation practices. Ordered, received, and rotated stock.

11/2006 - 03/2009

Five Guys Burgers & Fries, Chesapeake, Virginia USA

General Manner

Managed all aspects of a high volume, fast casual, internationally awarded restaurant to reach the maximum potential of customer service and consistent quality of food. Developed and implemented company wide best practices to improve the bottom line, while also maintaining employee morale, despite drastic changes in daily practices. Successfully planned and oversaw a new location from the ground up, breaking multiple long standing company records. Hired, trained, and supervised a staff of 60+ managers and employees. Maximized profit by controlling labor, inventory, and eliminating waste.

05/2003 - 03/2005

Aramark, Virginia Beach, Virginia USA

Executive Chef

Helped improve profitability for a Business Services full service cafe at Geico Corporate. Designed monthly cycle menus to eliminate waste and to emphasize the use of local goods and fresh ingredients. Created employee accountability check lists to track and manage critical control points, waste, and customer satisfaction. Streamlined daily and weekly inventory process for accuracy by improving organization by customization. Managed a team of 7 front of the house employees and cooks to provide the highest levels of quality and customer service. Developes a conscious understanding of the bottom line and P&L for client and company. Assisted the Food Service Director in all daily paperwork and communications.

Education

2000 - 2002

Johnson & Wales University, Norfolk, Virginia USA

AAS in Culinary Arts GPA: 3.8

Culinary Honors Program Magna Cumme Laude Graduate. Member of the Junior American Culinary Federation. Ice Sculpting and Garde Manger Club Member.

1998 - 2000

Virginia Polytechnic Institute and State University, Blacksburg, Virginia USA

Mathematics and Leadership GPA: 3.2

Member of The Virginia Tech Corps of Cadets Regimental Band, The Highty Tighties. Corps Scholarship Recipient.

1996 - 1998

Hickory High School, Chesapeake, Virginia USA

Advanced AP/Honors Diploma GPA: 4.28

Marching Band President. National Honor Society Treasurer. Hadassah Pearl Tri-Hi-Y Vice President. Clarinet Section Leader. 4–H Outstanding Counsellor Award. Back Yard Sustainability Garden Club Founder.

Skills

• Menu Planning

• Recipe Development and Costing

• Portion Control

• Ordering and Receiving

• Forecasting and Implementing Par Levels

• Scheduling and Supervising

• Problem Solving

• Exemplary Written and Oral Communication Skills

• Microsoft Office Proficient

• Catering and Invoicing

• Fluent in Intuit Quickbooks

• Batch Cooking and Scratch Cooking

• Dietary and Nutrition Knowledge

• Personnel Management And Delegating

• Morale Building

• Knife Skills and Speed Prep

• Negotiating and Contract Writing

• P&L Improving and Budget Control

• Waste Management

• Organization and FIFO Rotation

• HACCP Knowledge and Enforcement

• Unlimited Creativity

• Time Management and Multitasking

• Excellent Customer Service and People Skills

Contact this candidate