Customer Service Loss Prevention

Experience

Guardsmark LLC– Capital Group -Security Officer/Receptionist December 2014 – present

Provide clerical support for client command leadership in preparing correspondence, presentations, filing, record keeping, and time keeping

Provide general office task support such as receiving visitors, establishing and/or maintaining soft and hard copies of various office documentation,researching information and providing orientation for new personnel.

Answer phone calls, take and transfer messages; support general clerical duties

Research administrative management and program issues and proved advice and guidance to employees and management.

Operate Pinnacle Data system, Zebra ZXP ID Badge system, fax machines, videoconferencing and phone systems and other office equipment; use computers for spreadsheet, word processing, database management and other applications

Provide administrative support and advisory services such as office management, budget, pay, security, personnel actions, employee relations, employee services, travel, training, correspondence, reports and supplies.

Performance of other customer and corporate requirements as assigned when required.

Huntington Ingalls Industries – Special Police April 2014 – September 2014

Guards, patrols, and polices industrial premises to protect property and personnel against fire, theft, vandalism, illegal entry and other hazards.

Periodically tours premises to determine that they are secure.

Observes departing personnel to guard against thefts of company property; inspects equipment and stores to ascertain if tampering has occurred.

Reports irregularities; sounds alarm; and permits authorized persons to enter property.

Examines credentials of persons desiring entrance to restricted areas and/or entry into Shipyard.

Sworn Officer with arrest powers to detain persons committing illegal acts.

Holds current Secret Clearance

QVC Incorporated – Security Coordinator October 2013 – April 2014

Greet and register all guests to the building. Issue guest badges. Call receiving department to notify them of the arrival and ensures the guest waits in the lobby for an escort from the appropriate department. Check all regular and contract employees entering the building for identification badges, either visually or by monitoring the access control system. Issue temporary passes for employees who enter the building without their badges.

Greet and Patrol the building looking for security incidents, safety and fire hazards, unsecured areas, and unauthorized persons.

Operate sophisticated security equipment and systems: Integrated Security/Card Access/CCTV systems; PC-Based Fire Alarm Systems; PC-Based Precious Metals Detection Systems; QVC Intranet-based Guest Registration System; Matrixed radio communications console for all QVC radio transmitters; Lotus Notes-based Security Applications; Incident Reports; Daily Security Logs Property Tracers; QVC Core Database; On-Line Security Procedures Manual.

Respond to emergency situations in accordance with department policies and procedures. Perform First Aid, CPR, and operate Automatic External Defibrillation equipment in the event of cardiac arrest. Notify Supervisor and/or Health and Safety of medical emergencies to ensure occupational injury reports are completed.

Operate a walk-through precious metals detector to scan all employees and bags leaving the jewelry distribution area checking for QVC merchandise. X-ray all parcels, packages, and clothing accessories for QVC merchandise. Verify stock movement documents for property leaving secured areas. Reviews property tracers for accuracy and appropriate level of authorization.

Marshalls – District Loss Prevention Manager May 2010 – January 2013

Worked with Regional Team to identify opportunity issues. Responsible for supporting and training 13 store teams and loss prevention staff. Experience working in the Richmond and Tidewater Market in all aspects of Internal and External Loss. Coordinated training meetings with Sarbanes Audits, Risk Management Audits and Internal Investigations. Partnered with Sales District Manager daily to ensure correct focus was on sales and operational needs of the company. Delivered and maintained district shrink reduction results of 1.40% and lower consecutively.

Strong analytical skills in identifying losses and training proactive measures for preventing loss and increasing sales in the Retail Environment.

Teacher of Shrink and Fraud tactics. Track all personnel security actions

Perform data entry and update in security databases.

Prepare financial and operational analysis and reports related to safety initiatives and loss. Process and manage Workers Compensation Claims and Risk Management.

Develop and implement safety incentives and training programs

Strong Sales background and teacher of sales tactics

Strong interviewer for internal and external issues

Manage 1-2 exempt and 8-15 non-exempt Loss Prevention Associates. Conduct and resolve theft investigations; identify and resolve shrink control deficiencies.

Partner with District and Store Management to identify shrink priorities and develop shrinkage reduction strategies

Oversee and deliver all Loss Prevention Training and Orientations; provide developmental training.

Support company values; Customer Service, Open Door, Diversity, Safety, and Legal Relations.

Develop staffing plan; recruit, interview and hire Loss Prevention staff.

Marshalls – District Loss Prevention Investigator/SLPS April 2007 – May 2010

Supervised and trained the district’s loss prevention detective staff. Participated in the markets shrinkage control, operational compliance and profitability programs.

Conducted internal and external investigations.

Assisted in loss prevention training of all other associates.

Supervised surveillance and criminal processing relative to theft and criminal cases.

Testified in court hearings as required and maintained liaisons with local law enforcement officials.

Marshalls – Loss Prevention Trainer / Lead Detective / Loss Prevention Detective October 1996 – April 2007

Responsible for the detection and apprehension of shoplifters and conducting surveillance to detect loss within a store environment.

Conducted physical security checks. Made recommendations for ways to prevent loss.

Conducted safety inspections and communicated hazards to Management.

Trained new hire Associates to address the areas of Loss Prevention.

Identified all forms of loss, motivated shortage control involvement and helped to identify creative shortage control solutions.

Heightened store Loss Prevention awareness.

Installed and utilized CCTV equipment, as well as used hand-held radios and handcuffs.

Education

Menchville High School – Newport News, Virginia June 1985

Skills

Advanced Shoplifting Techniques

Fraudulent Checks and Banking Accounts

Counterfeit Money and Credit Card Fraud

Non-Traditional Organized Crime and Transient Criminal Groups

Pinnacle Data System / Zebra Card Printer

Aspect Reports

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Outlook

DoD Secret Clearance

DCJS

CPR

Virginia Notary

Achievements

• Bridge To Management

• Wicklander-Zulawski

• Retail Multi-unit Management (RMM)

• Hiring For Success

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