Office Assistant

Dana M. Luna

*** ** *** *****

Pompano Beach, FL. 33060

Phone: 954-***-****

Cellular: 954-***-****

E-Mail: ******@*****.***

A motivated professional seeking a position in a challenging environment. Strong

leadership and relationship-building skills with over 13 years of experience

successfully providing Therapeutic recreation and management support to the

operational department. Proficient in a range of computer applications. Proficient

planning and organizing recreational programs and special events in a community

setting.

Well-developed communication and customer service skills.

Proven ability to efficiently plan and manage multiple assignments to meet tight

deadlines. A proactive problem-solver who gets the job done.

Core Qualifications

Respect/Integrity

Flexible to meet resident/company needs

Creative/innovative ideas

Policy/program development

Consistently meet goals

Staff training/development

Budget development/ allocation of funds

Communication Skills

Knowledge of current policies and procedures

Employee scheduling

Cost reductions

Volunteer recruitment/ develop

Time management

Marketing/ Public Relations

Project development/ planning

Interdisciplinary team player

Problem resolution

Fund raising

Organizational skills

Professional Experience

January 2014-April 2015

Continental Steel/ CCUSA

Fort Lauderdale, Florida

Office Administration

* Receptionist duties

*Perform all office duties to include: Multi line telephones and data entry,

*Record keeping and filing

*Attendance of weekly meetings and phone conferences

*Timely arrangement of customer orders and deliveries.

*Schedule appointments for CEO/ Vice President of chemical division

* Travel arrangements

*Oversee logistics

*Maintains office files and databases

*Spreadsheet creation, data entry and manipulation

*Monitors and orders office supplies

February 2012- 2014

Brookdale Senior Living

Boynton Beach, Florida

Resident Program Coordinator

* Plan, organize, develop and direct the lifestyles and activities for residents and their families in

accordance with current federal, state, and local standards, guidelines and regulations and in

accordance with Brookdale Senior Living established policies and procedures.

*Ensure that all programs meet the interests to include physical, mental, and psychosocial well-being of

each resident by providing personalized and individualized programs according to interests both past

and present.

*Provide direct hands-on service for participants of each program.

*Assist Care Associates in Daily Events IE: Exercise Programs, New Resident Socials,

*Work together with the management team and all associates to plan and organize special events

For the residents and families IE: Family nights, Theme Luncheons, Celebrations Programs.

*Develop a monthly calendar of activities to include newly introduced programs IE: B Fit exercises, art

therapy and clay classes that maintain and stimulate creativity and social skills in residents.

*Provide transportation for weekly and special outing activities IE: Shopping, Social events & Spiritual

interests.

June 2009 to February 2012

Broward Children's Center

Pompano Beach, Florida

Director of Activities

*Developing and implementing a creative, diverse, and stimulating array of activities appropriate to the

needs and interests of our special needs pediatric and young adult population.

*Trained, coached and mentored staff to ensure smooth adoption of new volunteer program.

*Reduced and controlled expenses by seeking low or no cost activities in the community IE: (Comp

Tickets to Museums/ Sporting events).

*Responsible for managing the activities program in line with state rules/regulations and organizational

guidelines.

*Decreased costs by 20% in one year through restructure of department budget.

*Overseeing day-today activities of residents, organize and coordinate outings, promote activities to

stimulate resident's interests, and provide supervision and leadership for other activity department staff.

December 2007 to June 2009

Heritage Crossings Assisted Living

Jacksonville, Florida

Activity Director

*Plan, organize, and implemented a program of therapeutic activities designed to meet the social,

spiritual, intellectual, emotional, educational and physical needs and interest of residents in accordance

with each residents individual needs and interests in an assisted living environment that included 65

percent of a dementia/ Alzheimer’s population

* Record keeping of daily activities

* meet with social director, nursing staff and families to discuss progress and needs of each resident

* Assisted with social outings in the community

Harbor Retirement LLC

Jacksonville, Florida

Life Enrichment Director

*Organized programs at the community level for our residents and their families

*Helped improve their daily living skills by promoting resident socialization, expanding

interests, increasing their physical activity, and continuing their daily

living experiences in an assisted living setting

*Planned and implemented special programs unique to the needs of unique Dementia residents

*Coordinated special events for residents, families and visitors

*Assisted with tours and marketing of community

Education

Luzerne County College

Nanticoke, Pennsylvania

Health Care Management

Associate of Science

Coursework includes: Speech and Communication, Sociology and

Psychology, Business Law, Ethics and Medical terminology.

Dean’s List, Spring1998 -Spring 1999

Additional Certification:

* Child and Adult CPR/First Aide training

*National Certification Council Activity Professionals (NCCAP)

* Florida Health Care Activity Coordinators Association (FHCACA)

Affiliations

*NCCAP (ADC Certified) 2001-Present

FHCACA (District 11 Treasurer) May2011-February 2012

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