Customer Service Data Entry

Sergio M. Lopez

Azusa, CA *****

Phone: 626-***-****

Email: acqdyi@r.postjobfree.com

Summary:

Proactive, and results oriented with over 15 years of progressively responsible administrative data processing, data entry, office skills experience, warehouse management operations and assembling productions experience. Proven ability to manage time sensitive schedules, meet strict deadlines and coordinate multiple tasks simultaneously. Strength areas include organization, attention to detail and communication. I am a flexible and innovative professional who works effectively both independently and as a contributing team member. In addition to English, I possess verbal and written fluency in Spanish.

Qualifications:

Experience and background as well as knowledge will enable me to contribute to your company; I am a detail, organized and responsible person. I have excellent knowledge for more than 15 years in Data Entry 15,900 ksph, Ten Key speeds 190 spm, Data Base, QuickBooks, FoxPro for Windows version. Microsoft programs such as Windows, Word, Excel, Power Point as well as computer literate. Also I have warehouse management experience for over 10 years; tracking and keeping records on incoming and outgoing shipments with inventory management. I have knowledge creating reports, letters, memos and I have been the speaker in the presentation of company proposals. I supervised staff of 5, directed daily operations, delegated work assignments. General office skills, experience in customer phone service, telemarketing helping customers with product complaints and inquiries. I am a cultural promoter and experienced Fine Arts Teacher/Instructor.

Employment:

One City Insurance Agency Inc. Bell Gardens, CA. 09/22/14 to Present.

File Clerk, Data Entry, Customer Service. (Part –Time)

Underwrite new insurance policies; enter data in to system, scanning completed applications and keep records of all new and current policies.

Customer service, answering phones and walk-in visitors, receiving payments or updates.

File new policies and daily transactions, such as endorsements, updates, payments,

Received and send mail every day.

Take weekly deposit to bank.

Call customers to request missing information, amount dues, and pending balances.

Call Home Insurance companies for renewals, missing information, and updates as well.

AppleOne Employment Agency/FNTI. Ontario, CA. 02/19/2013 to 04/21/2014

Quality Assurance Processor.

Get box and check out at the computer system.

QA. (Quality Assurance) All files in the system making sure every document is in the system and in order, fixing any problems rescanning them.

Data Entry, all updates and new data to any records requested.

Some times I prep files before getting them ready to be scan and save them.

Select Staffing/Rainbird Co., Azusa, CA. 12/2012 to 02/18/2013.

Machine Specialist Operator.

Check Data by computer to every machine before start running and change settings according machine catalog settings.

Check and supply parts according to each machine for assembling.

Load with screws every machine.

Check every hour production progress and record information at the log sheet in every machine.

Keep loading parts as needed in machines, check computer and fix when machine stops for mistakes.

Get totals of the production and input all data in to company production system at the end of shift.

Get the paper work with production info and totals and get sign by supervisor and get them to production manager tray.

Sergio M. Lopez

Azusa, CA 91702

Phone: 626-***-****

Email: acqdyi@r.postjobfree.com

Custom Marketing Services, Covina, CA. 10/1991 to 11/15/2011.

Data Processing/General Manager, 2000 to Nov-2011

Data processing/Supervisor/Warehouse General Manager.

Supervising 5 people, directed daily operations, delegated work assignments and evaluated performance.

Customer Service for different clients managed retail and foodservice premiums and materials. Respond efficiently to both verbal and written inquires to provide problem resolution and ensure customer satisfaction, in English and Spanish.

Designing data files to data entry customer information for inquires complaints, opinions of products and seasonal rebate promotions.

Provide monthly reports to clients to track product inquires, evaluate promotional success, and any product complaints.

Designing address labels for mailings every week and at the end of the month for rebates.

Supervised and delegated the data entry of rebates promotions.

Check rebate issuances at the end of all promotions on a monthly basis.

Execute computerized tracking systems to generate monthly and quarterly billing, invoices and reports for all clients in Quick Books.

Warehouse and inventory management operations, maintain inventories for different clients, fulfillment orders; packaging, shipping and receiving, shipments using FedEx, UPS, US and international Mail Shipments.

Coordinating mailing and promotion special projects delegated work and ensure total complete of projects.

Order office and warehouse supplies maintaining inventory to meet on-hands demand.

Data Entry Processor, 1992 to 2000

Supervised data processing, delegated rebates and promotions to enter data, monitored performance and printing quarterly and monthly rebates checks and reports.

Updating data base files to maintain updated customer information to generate labels and monthly reports.

Data tabulation and analysis to create detail monthly and quarterly reports.

Assisted to elaborated Proposal and reports writing for possible future clients.

Post master, metered all mailings every day, ensure all envelopes are properly postmark and meter to be mail out.

Fulfillment Orders, properly packaging, enter information to create labels for FedEx or UPS to ship packages out

Data operator, 1991 to 1992

Data entry of coupons, BRC cards and quarterly promotions for different clients.

Fulfillment orders, properly packaging, taping, weighting and labeling.

Getting orders ready to ship and keep a log of receiving shipments.

Education:

Citrus College, Glendora, CA.

English Pronunciation and comprehension

American Business Institute, Baldwin Park, CA.

Computer Technical Operator/Office Skills

Glendora Adult School, Glendora, CA.

ESL-General Education Certificate

Art Education Center, Morelia Michoacán, México.

Bachelor of Arts.

Teacher of Fine Arts, Diploma

Escuela Secundaria #5,Morelia Michoacán, México. High School Diploma

Sergio M. Lopez

Azusa, CA 91702

Phone: 626-***-****

Email: acqdyi@r.postjobfree.com

Other Special Training & Skills:

Drama, Theatrical Corporal Language, Actor, Choreographer, Art Designer and Cultural Promotions.

Los Angeles, CA, 2003 to Present.

CompUSA, City of Industry, CA. 2004

Excel Certificate

CompUSA, City of Industry, CA. 1995

FoxPro for Windows Certificate

Volunteer Service:

Leadership thru Books, Los Angeles, CA.

Event Coordinator Assistant

Volunteer

Languages:

English

Spanish

References

Available upon request.

Contact this candidate