Administrative Assistant, Office Manager, Project Manager

Sasha M. Bugay

Office and Production Manager

**** ********** ***** ******, ***********, GA. 30534

770-***-**** (Cell)

**********@*****.***

Objective

A highly dynamic, skilled and qualified Office Manager with diverse knowledge in a variety of fields not limited to, insurance, accounting, marketing, sales, construction, customer service, and management. Seeking a position as Administrative Assistant to utilize my proficiency and knowledge in handeling various administrative tasks.

Skills

MS Excel

MS Outlook

MS Word

Contractors Cloud

QuickBooks

Job Nimbus

Multi-tasking

Organized

Problem Solutions

6+ years bookkeeping/accounting experience

6+ years management experience

Ga State Notary Certification

Customer Service/Complaint Solutions

History

Office Manager / Install Manager February 2014 - June 2015

1st National Roofing - Cumming, GA.

Successfully implemented different strategies which assisted in a financial company gain of $3.1 million annually

Provided directional support of all technology and software needs for President, in addition to office and field personnel

Achieved the CertainTeed Shingle Master Certification

Immediately became the assistant to the company President

Known for quickly resolving all customer complaints and concerns to ensure highest level of service/satisfaction as well as positive reviews

Developed efficiency-enhancing workflows and processes which led to many improvements throughout all departments, such as the “Installation Check List”, which provided any details needed prior to ordering materials, so as not to waste time chasing down representatives for answers

Constructed and managed all AR/AP procedures

Introduction of automated tools, programs, and systems that enhanced efficiency, and kept all state regulations and code requirements up to date

Achieved some of the lowest rates in the industry by developing, managing, and maintaining working relationships with all crews and vendors, in order to preserve lower than competitive pricing

Some Human Resources responsibilities including: hiring/firing, behavior analysis assessments and inductions, and keeping State and Federal Law posters up to date

Production Coordinator January 2013 – February 2014

Roof Depot - Alpharetta, GA.

Managed and maintained working relationships with all suppliers and vendors to preserve competitive pricing

Designed all Residential Repairs Department’s procedures and processes

Successfully supported all administrative organizational needs not limited to - requests for calendar, 24/7 phones, travel, and data requests for upper management

Placed over 60 material orders monthly for 7 different technicians / crews

Proficiently resolved 98% of customer complaint calls within 24 hours

Completed accurate calculation and processing of: payroll, billing, invoices and files for our clients

Compiled and itemized proposals utilizing QuickBooks software to create streamlined documentation for potential client accounts

Office Manager / Bookkeeper June 2008 - March 2010

Masters Roofing – Alpharetta, GA.

Managed office administration to ensure operations ran smoothly

Handled salary and contractor payments, staff bonuses, employee inductions/terminations and staff monitoring through various systems including, but not limited to, QuickBooks and several CRM’s

Created 3-5 charts monthly for the Owner’s viewing on goals, profit/loss margins, and expected income

Administered company expenses by entering supplier invoices, gaining authorization to pay supplier invoices, updating payment details, and tracking company profitability

Administrative Assistant January 2007 - December 2012

Select Flooring - Cumming, GA.

Provided both, part-time and full-time, schedules during time of employment based on the company’s level of business

Accurately calculated payroll for sub-contractors weekly

Compiled and itemized proposals and invoices utilizing QuickBooks software to create streamlined documentation for client accounts

Provided administrative support and managed organizational policies and procedures

Assisted with daily clerical duties not limited to: filing, data entry, and up to 40 calls a day

Education

Georgia Perimeter College – Dunwoody, GA. 2006 – 2008

North Forsyth High School – Cumming, GA. 2000 – 2004

References available upon request

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