Customer Service Management

Gen Saechao

**** ******** ***, ********* ** *****; 916-***-****

OBJECTIVE

To obtain a challenging position which will fully utilize my in -depth experience within your company.

SUMMARY OF QUALIFICATIONS

Over 25 years of effective interaction with Customer Service.

Ability to follow directions, interact courteously and effectively with a variety of people

Excellent organizational, interpersonal, written, and verbal communication skills

Perform comfortably in a fast-paced, deadline-oriented work environment

Ability to successfully execute many complex tasks simultaneously

Ability to work as a team member and as well as independently

Coordinate, direct, and participate in the resolution of all external customer inquiries.

Effective problem solving skills.

In-depth knowledge and experience working in a large, high volume and high inventory.

Excellent guest relations skills, neat and well groomed appearance.

Profound ability to maintain a flexible work schedule.

Uncommon ability to work in a fast-pasted, noisy environment.

Strong ability to stand and walk for long periods.

Exceptional ability to listen to and correspond with customers (guests).

Immense ability to use arms and hands ingeniously.

Strong vision and ability to see object at close range; color vision, peripheral, depth perception and the ability to adjust

focus.

Desk Receptionist, Incoming call, Microsoft Word, Excel, Powerpoint, Outlook.

Bilingual Languages Multitask.

WORK EXPERIENCE

MAXIMUS, Sacramento, CA

Eligibility Enrollment Specialist

(January 2015 – March 2015)

Efficiently processed over 100 applications for clients to obtain health insurance.

Performed weekly and monthly inventory following quality control policies and procedures.

Communicated such trends and issues to appropriate management staff.

Ability to work as a team member and as well as independently.

Dependability, flexibility, and experience and on a personal computer. Good judgement, maintain confidentiality,

and have the ability to relate well with co-workers and supervisor.

Perform other duties as may be assigned by management.

World Financial Group, Sacramento, CA

Associate

(April 2014 - Present)

Empowering people with the financial products knowledge.

Evaluate of learning solutions and support new product training and/or sales learning.

Proactively develop and maintain key relationships with clients.

Ensure clear and concise communication to superiors, focused.

Recruiting new agents and provide training.

Follow up with clients via telephone when appropriate.

Participate in marketing and convention.

Conduct research on new and established markets, forecast changes in the market environment, seek and develop

areas of business opportunities.

Engage the clients through conversation and determine the client needs.

Contact head quarter or clients as needed.

Answer questions about financial product for the client’s level of expertise.

Completing applications for the client, mailing, faxing or emailing.

Graton Casino, Sonoma, CA

Table Game Supervisor

(October 2013- December 2013)

Resolve customer or employee complaints.

Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are

adhered to, and that employees provide prompt and courteous service.

Report customer-related incidents occurring in gaming areas to supervisors.

Provided guidance on questions of policy and procedures to the staff and resolves the more difficult analytical

problems.

Explain and interpret house rules, such as game rules or betting limits, for patrons.

Complies weekly and monthly status update and reports and assists in developing and implementing training

procedures.

Ability to work as a team member and as well as independently.

Greet customers and ask about the quality of service they are receiving.

Communicating with Supervisors, Peers, or Subordinates.

Making Decisions and Solving Problems.

Assisted in training new hired staff and provided ongoing training to staff a s needed.

Analyzing information and evaluating results to choose the best solution and solve problems.

Paper’s Pharmacy, Inc, Stockton, CA

Pharmacy.

(March 2000 to June 2003)

Train new staff as needed / Front deck, Reception, Answer phone.

Provided excellent customer service.

Translated, Mien, Hmong, Thai and Laotion to customer who needs help.

Maintain effective relationships with peers, management team and with the customers.

Meets all standards established for the position.

Communicated priorities, schedules and tasks and monitors task/projects status.

Answered phone and provided translations as needed.

Program evaluation and planning, system development, training, management and personnel analysis, gather,

tabulates and analyzes data, prepares reports and perform other related duties.

Complies weekly and monthly status update and reports and assists in developing and imple menting training

procedures.

Dependability, flexibility, and experience and on a personal computer. Good judgment, maintain confidentiality,

and have the ability to relate well with co-workers and supervisor.

Perform other duties as assigned by Project Management.

Front Deck Reception, Answer incoming calls Scan, Fax, Copy, Multitask.

Contact this candidate