HENRY B. KOZIK

§ Phone: 619-***-****§ acqdvm@r.postjobfree.com

IT MANAGER

Combining 25 years experience in the IT Systems Management and a Bachelors of Science Degree in Business IT. Highly Skilled and experienced technology professional with knowledge managing enterprise implementations of Networks and Systems Administration. Expert in gathering, analyzing and defining business and functional requirements; creating global metrics, implementing routing and data management systems; leading data-modeling and process-mapping initiatives; and designing/re-engineering processes, workflows and technology solutions for different industry systems and networks. Proven ability to lead seamless implementations and deliver next-generation technical solutions improving revenues, margins and workplace productivity. Over eight years with project leadership and management with budgets exceeding six million dollars within several industries.

Expertise Highlights

Network & Systems Administration

Project Management Lead

IT Systems and Personnel Management

Strategic Technology Planning

Mainframe and Server/Client Administration

Data/Business/Systems Analysis

Data Flow & Process Mapping

Routing and Firewall Security

Network and Application Project Management

SDLC Phase Adherence from Concept to Deployment

Major Software/Systems Implementations

Systems Security & Disaster Recovery Planning

Database Administration and Development

Testing/Scripting/Documentation

Technical Writing (Manuals/System Specs)

Server and Application Administration

Professional Experience

USGB ENTERPRISES, INC.

2/11 – Present

Networks Specialist

As Networks and Systems Specialist of this particular corporation there were a sleuth of hats with cross-functionality in providing exceptional quality of service levels while performing security and risk profiling. During a period of gold rush sales and prices, this business captured the industry as a leader in high volume buying and directly distributing payouts to the retail customer. More specifically the endeavor this business model undertook was in game of its own. Trending a new level of compliance at time when the customer service of competitors could never deliver or keep up. While not only becoming the number one in its industry’s in service and support, I led the way for the company to open its doors and achieve levels of business never fathomed by its owner. A plethora of opportunity built itself obvious to the forefront of the company’s slowing marketplace and I brought the new ideas forth. A greater push for expansion by recommending to owners to investing in technologies, led to preserving capital and further recapitalization of corporate funds. In short, while the original business model had no other option but to shrink due to lowered demand, other business opportunities presented were capitalized on. All levels of business performed with highest compliance and QoS possible. During these demanding times, I developed skills in eliminating or neutralizing rootkits that core birth to spam, Trojan horses, worms and other blackhat attempts by unknowns to injure the company’s infrastructure.

Key Results:

Aided the owner with analyzing and reworking existing business processes, by identifying and developing the capability to use new tools, by reshaping the enterprise's physical infrastructure and redeveloping the general business model.

Identified and exploited the enterprise's knowledge resources and staff to keep data flow and record keeping at highest levels possible with budgets under five million annually.

Maintained 100% intrusion free systems. Learned Python and how to utilize Interactive Dis-Assemblers. Specific skills attained at the time are the ability to locate, eradicate and/or neutralize various Trojan horse, worms, spam-ads and other forms of infrastructure intruders.

Maintained and developed an ever evolving SQL database as the business itself grew at an incredible and unpredictable rate. Database including data-warehousing for a paper-free and eco-friendly process. Successfully recycled materials while retaining all data.

Increased profits with new enterprises to assist in supporting the older core business. Achieved by focusing on the goal and not on the road to get there all the time utilizing systems and technology as the mining tool.

Recommended and applied new equipment and technologies to assist the owner in increasing core company value. Keeping the road to success a viable and realistic measure by mutually preparing timelines and metric levels, consorting with the entire staff to meet set metrics.

Provided absolute business analysis, profit projection research and new business startup tools developed in-house.

Completely scrutinized every new concept presenting honest in-depth analysis, which minimized investment failures, while aggregating successful investment strategies always combining technological advances and application development to meet the new challenges.

NORTH COUNTY DISPATCH – JOINT POWERS AUTHORITY

2/2010 to 9/2010

IT Specialist 2

Senior network and systems support specialist role providing routing, firewall and systems administration functions on a daily basis. Final tier of security support for public safety agencies and their cities’ integration with NorthComm and Heartland. Integration lead with existing CAD and new agency, evolved into a deeper CAD-to-CAD system with City of San Diego.

Key Results:

Utilized various routing protocols to manage data integrity and its delivery using Cisco routers and managed switches utilizing EIGRP to load balance data between several data delivery sources. Maintained dispatch firewall and other agency firewall appliances including the security protocols for encrypted data delivery.

Custom configured access-lists and routes to best fit the traffic necessary to affect rescue alerting, printing and paging services to agencies around the county. Setup of NATs and PATs for secure data delivery to various agencies around the nation for statistical and monitoring purposes

Implemented and maintained application, database, backup and storage servers. Integrated new network components and appliances into existing network. Implemented VmWare over several multi-processor servers. Deployed a SCSI backup server utilizing Backup Exec and its various agents throughout the LAN.

Performed TriTech VisiCAD, VisiNet Browser and their interfaces’ administration, 24/7 support and maintenance as per the requirement for dispatchers and agencies relying on the applications.

Configured, debugged and deployed various communications components with Citrix desktop delivery and other secure data transport. Customized the XenApp delivery and configuration files. Meta-Frame server and remote client accessibility via microwave, optical and T1 infrastructure.

Administered production SQL database, reporting SQL database, SQL incident tracking database and their respective servers. Customized queries from actual databases and by use of other tools such as Crystal Reports and the SQL engine itself. Provided direct support of third party information services relying on data for public safety reporting and statistical information purposes.

Administered and maintained an in-house Tech Excel ServiceWise helpdesk software utilized by the entire organization and delivered to IT support staff. Used this application to primarily monitor and manage trouble incidents and issues related to any hardware and software.

Managed many projects with timeline, progress and schedule adherence. Public safety heavily dependant on the successful outcomes of such projects. Documented most facets of projects with direct contribution or as projects manager utilizing such tools as MS Visio and custom designed reports using combination of MS Office tools and other applications.

NETHERE INTERNET SERVICES, INC.

5/07 to 5/08

WiFi Business Manager

Performed sales, device configuration, routing, and upgrade promotion of High Speed Wireless systems and Internet access at remote parts of San Diego.

Key Results:

Approached every existing client and new customers in the area by door-to-door sales. Offered several access packages along with custom configured Netscreen firewalls. Maintained 100% customer satisfaction rating and increased Wi-Fi business by 37% by year-end.

Directly responsible for improving customers’ business bottom line by lowering customer overhead with equipment reseller based arrangements and volume discounts. Effectively passed cost with quality firewalls and routers directly to customers based on company’s ROI rather than maintain inventory.

Developed sales script and scheduled installs and upgrades with all high-speed Wi-Fi clients. Documented, reported and advised on business progress via CRM and QA proposals utilizing Opti-Gold to keep that customer service flow. Maintained business goals and directed strategies as procured in collaborated meetings with staff and company President.

Defined jobs based on scope requirements, hired, and assisted in training of new sales employees and installation contractors. Attended and contributed in meetings and progress reports for all company projects with staff groups, ultimately contributing to board of directors’ monthly report.

Assisted in developing and in-house C# product to be delivered to customers over the internet as service enhancement. Functioned as developer for product and also as sales manger on a trial and test market direction.

YONKERS MEDICAL, P.C.

1/03 to 1/07

IT Manager

Functioned under the chief information officer (CIO) for a health provider’s network with over 3000 employees, seven care facilities and more than 500 remote users.

Key Results:

Aided the CIO with analyzing and reworking existing business processes, with identifying and developing the capability to use new tools, with reshaping the enterprise's physical infrastructure and network access, and with identifying and exploiting the enterprise's knowledge resources. Defined, outlined and planned goals and objectives with Executive team, generally led the day-to-day tactical IT operational plan.

Applied my strong knowledge of networks and servers including VLAN, VPN, Apache, LDAP, TCP/IP, DNS, DHCP, NFS, NIS to keep business and IT operations Successfully managed the IT department with a support team of over 20 staff in network support, Remote VPNs, SQL server group and small administrative staff.

Made hiring and purchasing decisions for IT department with budgets of $250K - $650K per project.

Innovated an asset tracking system, thereby saving the Healthcare provider from losses incurred by employee theft, displacement of desktop peripherals and undelivered products.

Provided a constant and permanent review of all third party vendors and consultants, expeditiously exercising termination and purchasing powers to maximize performance and minimize expense that led to an improved expense budget for IT departments for a 13% loss mitigation.

Recommended and implemented Linux servers to replace older NT and 2000 Windows server OS for data storage, RAID and DASD recovery purposes.

PROFESSIONAL SATELLITE & COMMUNICATIONS, LLC

1/02 to 1/03

IT Manager

Functioned directly under the chief executive officer to develop and grow the technology infrastructure for a 1500 rep call center and manage the IT support staff, other department personnel and consultants applying company-wide policies and training programs.

Key Results:

Created budgets that adjusted with company expansion and growth ranging from $150K to $500K per project. Hired and terminated subordinates from both IT and administrative departments maintaining a low cost posture with respect to expansion and departmental growth. Purchased and implemented Network expansion equipment utilizing Cisco Firewall, Cisco Routers, WAN/Citrix and LAN with one additional support specialist, within third shift hours, parallel to existing system.

Maintained a functioning department under exigent circumstances, on many occasions working through several shifts with staff and leading by example rather than commanding. Selected vendors and additional contractors to facilitate project completion with respect to performance reviews and budgetary constraints.

Took on initiative to procure a Disaster Recovery System and significantly participated in the training of staff to maintain and test that system, evaluated specific project matter as it related to the redundancy concept and functionality of the DASD system. Initially, determined value to cost analysis for DASD project, compiled the review and stayed on top of the project until completion. System was dependable and used as backup location and eventually integrated into full-time production location. Overall loss savings was immeasurable, received company award and personal acknowledgment from CEO.

Collaborated on a company-wide publication of operations manuals, which integrated procedures for administration, backup, and support of all systems including company wide procedures for new technology requirements and application.

Education

UNIVERSITY OF PHOENIX – SAN DIEGO, CA

Bachelor of Science in Business of IT 2000

Technology Summary

Certifications:

Certified Novell Engineer; Lotus Notes Administrator; Crystal Reports; Tritech Software Admin; PM with Metrics; CTEC certified professional.

Applications:

Centricity/Logician EMR, Microsoft SQL Enterprise Manager, Microsoft SQL Query Analyzer, Novell ZENworks, Microsoft Project, Microsoft Visual FoxPro, Microsoft Visio, Remedy, Nortel Client, Macromedia Dreamweaver, Microsoft FrontPage, Microsoft Office, Filemaker Pro, Citrix XenApp

Systems:

Mac OS, Linux, Unix, Windows, AIX, HP-UX, Solaris, DYNIX/ptx, VMS, Novell NetWare, OS/2, Netscreen Juniper (JUNOS), Netgear, IPS, IPF, NAT, NAS, SAN, Proxy definitions, Cisco (IOS), Citrix, VPNs, IPSec, VmWare, Hyper-V, multiplexors, Wireless service products, Switches, Hubs, Bridges, Frame Relay, IPv6, TCP, IPX/SPX, ArcGIS, ArcServ.

Languages:

C, C++, C#, SQL, PL/SQL, BASIC, COBOL, PowerBuilder, HTML, PHP, JAVA, XML, Perl, RUBY on Rails, Adobe, CGI, VB, Assembler, Fortran77, SYS36, RPG, Natural Language Scripting, Python, IDAs

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