BillingSME9+YrsTElecomExperienced

W.A. CHANDANA KUMARA

*** *, *********, *********, *** Lanka

Email: acqds8@r.postjobfree.com

Phone: (M) +947******** (L) +949********

Seeking challenging assignments to leverage experience and expertise with an organization of repute

Performance oriented and accomplished Telecom Billing Professional with over 6 years of GSM, TV, WIFI, NFC Domain experience in Billing, Rating, Mediation, CRM, Point Of Sales systems and over 4 years of IN & VAS Domain experience in IN (Prepaid, VPN, FPH, and PRM), CRBT, SMSC, VMS in CDMA Telecom industry. Currently I am associated with Dialog Axiata PLC, Sri Lanka as a Business System Analyst - Group Information Technology: Charging Systems Planning & Operation.

Leveraging domain expertise including skills in telecommunication products and services to design effective business solutions

Skilled in strategic management; Utilizing creative intellect, strategic insight and sharp planning skills to manage business operations and meet objectives

Ability to trigger growth through implementing leadership initiatives in dynamic business environments

Providing technical assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements

Adroit in strategic planning, designing new procedures and business structures and conceptualizing customized procedures for quality service delivery, ensuring customer satisfaction

Recognized for propelling corporate growth through inventive customer-centric solutions

An efficient communicator combining sound coordination, interpersonal & mentoring skills with analytical, decision making & and leadership capabilities to achieve organizational objectives

Core Competencies

Billing Concepts & Hands on Experience

Rating Concepts & Hands on Experience

Mediation Concepts & Hands on Experience

CRM & Order Management

Oracle, Informix, Unix, SQL, PL/SQL

System Analyst

Business Analyst

IN (Prepaid, VPN, FPH, PRM services)

CRBT (Color Ring Back Tone)

Technical Support & Troubleshooting

BSC & MSC Installation

SMSC, VMS

Willing to learn new technologies, new domains

Telecommunication Technologies

Strong Analytical & Problem Solving Skills

Quality Assurance & Quality Controlling

BTS Installation, Configuration & Commissioning

Educational Credentials

P.G. Diploma in Telecommunications from Faculty of Engineering, University of Moratuwa, Sri Lanka in 2009

B.Sc. (Hons.) Degree in Electronics & Telecommunication Engineering from Faculty of Engineering, University of Moratuwa, Sri Lanka in 2005 (2nd class upper – GPA of 3.61 out of 4.2)

Project Management Professional program (in progress)

Training Programs Attended

Billing System Training : (NetCracker Billing System - RBM)

Overview Training

System Operation, Administration and Configuration Training

System Administration Training

Customization Training

Rating System Training : (Huawei Online Charging System - OCS)

Overview Training

System Operation and Configuration Training

System Administration Training

CRBT and IN System Training in ZTE Training Centre, India (ZTE CRBT System, ZTE IN System)

Business Analysis Training

The Business behind Business Analysis

Revolutionize Your Business: The Power of the Business Analyst

Wireless Communication, RADAR, Instrument Landing System Training at Airport & Aviation (Pvt) Limited, Sri Lanka

Telecom Switching & Signaling Training at Suntel (Pvt) Limited, Sri Lanka

Dialog Internal Training on Presentation Skills, Writing Skills, Leadership Skills, Personal Productivity Enhancement

Harvard Manage Mentor Program

Professional Experience

DIALOG AXIATA PLC, Sri Lanka (Apr’10 – Present)

Specialist –Business System Analyst, Group Information Technology: Charging Systems Planning & Operations (Reporting to Manager)

Key Responsibilities:

Working as a SME in Billing, Rating, Mediation, CRM

Assess the impact of new requirements on other applications (Billing, Rating, CRM, Mediation, POS)

Do gap analysis & effort estimates

Gathering requirements and Drafting business requirement specifications

Translate business requirements into process/system impacts and functional requirements

Facilitate/lead design reviews (walkthroughs) of functional design with other members of the technical team, communicating design, requirements and functionality.

Partner with architecture, development and quality assurance resources to ensure the business requirements are met by the proposed and delivered solutions

Support for the UATs

Change Requirement management

Key Projects

Billing Transformation

I played lead Business System Analyst role in Migrating Dialog GSM, DTV, WIFI subscribers from 13 year old Legacy billing system (CCBS) to the new billing system (NetCracker-RBM) project & involved from start to end.

Preparing RFP, SOW, Compliance Matrix, POC Scenarios

Participate for POC (Vendor evaluation), Agreement Discussions

Interviewing Vendor Consultants

Document existing & new billing requirements

Knowledge transferring to developers and Quality Assurance team members on functionality/solution

Billing solution design/review

Impact Analysis, Estimate Analysis, Functionality gap analysis

Entity Modeling (Account Modeling, Product Modeling)

Bill formatting interface design

IVT (Invoice Verification Test) result analysis, Issue identifying and solving

Involved in Data Migration activities (Logic implementation)

Process Changes

Dialog SPOC for the project

UAT test case review & UAT support

Change Requirement management

Main Interfaces:

CRM OCS (Online Charging System) Mediation System

CG (Charging Gateway) DWH (Data Ware House) SAP

LOYALTY SMSC SMTP

IVR Aktel (Roaming) Bill formatter

Implementing new bill formats for GSM, DTV, WIFI, NFC

I worked as the SME in new bill format implementation project.

Played lead BA & Lead Technical role

Design the new bill formatting interface

Solve technical/requirement issues

Operational support after launching

Rating Transformation

I played Business System Analyst role in Migrating Dialog GSM subscribers from 11 year old Legacy rating system (CCBS) to the new online rating system (Huawei-OCS) project.

Participate in Requirement Gatherings, Spec Review

Solution Analysis

Interface design ( CRM-OCS, OCS - CCBS Billing, Self-care Channels)

Product Modeling & Product Mapping

Product Testing

Involved in Data Migration activities

Rating comparison, Issue identifying and solving

Prepare Operational Manuals

Dialog SPOC for the project

Developments – Credit Management Related (PL/SQL & Visual C++)

WIFI billing system

Implemented a new system to cater Dialog WIFI customer’s billing requirements.

Gathering requirements & document

Spec Review

Prepare operational manuals

Solution design

Entity Modeling (Product Modeling, Account Modeling, Charging Modeling)

Provide SME level guidance to Development and Quality Assurance teams during development and testing phases

Prepare UAT test cases & conduct UAT

NFC billing

Implemented billing functionality in billing system (NetCracker-RBM) for NFC customers to cater Dialog NFC customer’s billing requirements. I played the Lead SME role in this.

Mediation Projects (CSG International Mediation Platform)

Local Roaming

GSM mediation ( Mediate OCS Rated CDRs & provide as the input to Netcracker Billing System)

Migrate CDMA MSC, SMSC, NGN and AAA mediation processes to a new mediation platform ( CSG International)

LTE (Long-Term Evolution)

Siebel CRM

Implement SIEBEL CRM for Dialog Axiata PVT Ltd. I involved as a Business Analyst in this project.

Gathering requirements

Spec Review

Entity Modeling (Product Modeling, Account Modeling)

Solution Review

Centralized POS(Point-Of-Sales) system

Replace existing independent POS sales by using a centralized POS system.

Involved in requirement gathering

Spec review

Solution Design/Review

DIALOG AXIATA PLC, Sri Lanka (Apr’07 – Mar’10)

Engineer - Fixed Telephony (Reporting to Senior Manager)

Key Responsibilities:

Designed billing solutions & implemented Billing Functionalities ( Product Name: CCBS – Customer Care Billing System)

Coordinate with customer service team and rectify customer’s billing issues

Coordinating with product team & introducing new billing features

Worked on IN (Prepaid, VPN, FPH, PRM), CRBT, SMSC platforms in CDMA domain

Monitored CDMA IN system, timely attending to network faults, Configuring & testing new products on the VAS network

Gather requirements and advice on implementing new services

Closely working with Revenue Assurance team to confirm and test subscriber statistics, revenue statistics, CDR and new products

Preparing Reports required for planning

ZTE LANKA (PVT) LTD, Sri Lanka (Nov’05 – Mar’07)

Technical Support Engineer (IN) (Reporting to Engineering Manager)

Key Responsibilities:

Worked as a Technical support engineer for CDMA project in Sri Lanka Telecom who is largest fixed telecom provider in Sri Lanka

Responsible for IN (Prepaid, VPN, FPH, PRM), CRBT (Color Ring Back Tone), SMSC, VMS platforms in IN & VAS domain

Monitored and conducted routine maintenance (CRBT, IN, SMS)

Configured and tested new products

Coordinated with product and telecom suppliers and rectified issues

Attended to customer faults

Provided relevant reports, requested for improvements and planned for future

Efficiently commercialized the systems and BTS sites

Installed and supported for configuration a new MSC

Professional Affiliations

Member – IEEE (90724148)

Associate Member – IESL (A/M 10938)

Member of International Institute of Business Analysis (IIBA)

Member of Project Management Institute (4120781)

Member of E-Club of the Department of Electronics and Telecommunication Engineering, University of Moratuwa, Sri Lanka

Interests

Cricket, Music

Personal Particulars

Date of Birth: 11th July, 1981

Languages Known: English and Sinhala

References: References available upon request.

I hereby declare that the information provided above is true and accurate to the best of my knowledge.

W.A. Chandana Kumara Date: 23/05/2015

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