Manager Customer Service

CHRISTOS ECONOMIDIS

** ****-*** ******, *********, NY 14624

m. 585-***-**** h. 585-***-**** acqdq6@r.postjobfree.com

Relationship Manager

Using a consultative approach to learning clients’ short and long-term goals. At ease when interfacing and establishing relationships with business owners, executives and senior management. Proven track record of negotiating and closing contracts while creating client loyalty above and beyond the sales relationship. Self-motivated and flexible collaborator with a detail-oriented bias toward action and achieving results. Trusted current client advisor and industry expert.

AREAS OF EXPERTISE

First Data eCommerce Contract Negotiation

Relationship Management Retention & Customer Satisfaction Consultant & Market Industry Expert Execution of a Growth Strategy CRM Sales Strategy Product Demonstrations

PROFESSIONAL EXPERIENCE

Accounting Manager, RMC Foods Company

Rochester NY, 2012 - 2015

Managing day-to-day accounts payable and receivable

Implementing the use of First Data Ecommerce through M&T Bank

Designing and executed a more efficient and web-based accounting processes

Responsible for improving data efficiency

Preparing and dispersed monthly account statements

Executing Chart of Accounts, Profit and Loss reports, Balance & Excel spreadsheets

Streamlining payroll processes by outsourcing

Implementing SAS based ledger / journal recording

Reviewing monthly bank statements

Assuring compliance with daily deposits and accounts payable checks issued to various vendors

Preparing any and all cash, check and credit card transactions, including: deposits, payments and transfers in daily cash flow analysis

Transitioning monthly aging reports to collection strategies for various past due accounts

Relationship Manager, RMC Foods Company

Rochester NY, 2010 - 2012

Managed a book of 86 current retail and grocery clients

Proactively identified client needs and introduced RMC solutions

Achieved revenue goals through proactively up selling

Measured by retention, profitability, growth and customer satisfaction

Achieved 24% growth year over year

Worked with legal and finance departments to negotiate new and existing contracts

Account Specialist Tier II, PAETEC Communications

Rochester NY, 2007 - 2009

Awarded Customer Service Specialist of the Month for June 2007

Mentored new hires; adhering to policies and procedures

Assessed current client status, T1 circuit move, add, configure and disconnect orders

Total World Class call evaluation score of 98%

Six time customer inter-company Above and Beyond Service award

Distributed customer service created sales leads

Responded to escalated end-user needs by implementing appropriate solution

Operations Manager – Floorcovering, Sherwin Williams

Rochester NY, 2003 - 2007

Developing and implement marketing plans

Managed a sales staff of eight

Managed a book of 237 current clients

Handles customer complaints within district guidelines

Ensure all customer orders are accurately measured, cut and installed in a timely manner

Ensure that safety, loss prevention and security practices are adhered to

Ensures all transactions are recorded properly through POS systems

Prepares accounts payable documentation

Communicate to upper management regarding payment habits of accounts

Perform/direct credit investigations and analysis on new and existing accounts

Review management/financial reports and resolve problems as necessary

Act as liaison with carpet installers to ensure they properly represent Sherwin Williams

Assist in determining staffing needs, recruit employees and establish work schedules

EDUCATION

Bachelor of Arts and Sciences, Communications

Television and Radio, Roy H. Park School of Communications

BS, Ithaca College

Ithaca, NY

COMPUTER SKILLS

Microsoft Office Suite Windows XP Salesforce CRM Adobe Photoshop

Quick Books Pro 2013 Ecommerce

LANGUAGES

Greek

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