Customer Service Sales

**** ***** *** ** *** *** BELLEVUE, WA *****

305-***-**** acqd3w@r.postjobfree.com

KATERINA V. PLUSHKO

PROFESSIONAL PROFILE

Sales and Administrative Management Professional with 14+ years of experience in fast-paced retail and office

environments demanding strong interpersonal and operational practices. Holds a proven record of excellence in driving

results and sales with each individual organization. Committed to a rigorous work ethic, providing superior customer

service and process improvement. Detail oriented, resourceful multitasker with a focus on the bottom-line and

organizational development. Other personal and professional skills include:

- Microsoft Word, Excel, PP - Loss Prevention and Resource Management

- Salesforce, Seibel and Kronos Operating systems - Interpersonal & Business Needs Assessment

- Filing/Database Construction & Maintenance - Product Marketing/Merchandising

- Customer and Vendor Relations - Team Building and Sales Management

EMPLOYMENT HISTORY & EXPERIENCE

08/13 to 05/15 BLUE CROSS AND BLUE SHIELD OF FLORIDA (FLORIDA BLUE) Insurance Sales Agent –

Work with a team of sales agents and service consultants in an innovative insurance retail center to

provide guidance and product education to clients seeking health, life, dental and international travel

insurance. Focused on individual under 65 health sales On/Off the Federal Marketplace, Medicare

sales and creating a strong and open organizational presence within the community. Conduct product

education seminars in and outside the center and work on a team and individual basis to exceed

given sales goals and expand client base.

10/07 to 08/13 TOTAL WINE & MORE Wine Dept. Sales Manager – Managed, trained, and mentored a 7-10 person

sales team in multiple high volume S. Florida locations with inventory and revenues averaging $20M.

Built, educated and guided each team to create a superior customer service experience, surpass given

sales goals and maximize profit margin. Presented monthly educational seminars/classes for

customers and team members. Worked daily with wine, beer, and spirits vendors and distributors

to create mutually beneficial relationships and maximize merchandising potential. Managed front-

end, merchandising, receiving staff in daily open/closing procedures. Other duties included:

inventory management/control, operations execution and process improvement, visual displays and

merchandising, scheduling/time reconciliation, ordering, receiving and cost control.

03/06 to 11/07 BED BATH & BEYOND, INC Front-End Supervisor – Responsible for customer service counter,

checkout lanes and cash office management. Provided new hire and ongoing training for staff of 14.

Completed opening and closing procedures, deposits, change orders and daily audits.

04/04 to 01/06 UNITED ADVOCATES FOR FAMILIES ADOPTION AGENCY

Office Assistant/Bookkeeper – Interacted and scheduled clients with office administrators. Created,

organized and filed client documents and correspondence. Maintained client database and interacted

with state agencies for international and domestic legal compliance.

Previous Retail Employers also include: GUESS? INC., RAMPAGE INC, GAP INC.

EDUCATION AND CERTIFICATIONS

- BA in Intercultural Communications Major and Psychology Minor from Florida Atlantic University

- Holding an active 215 Health, Life and Annuities License

- Achieved the Court of Master Sommeliers (Certified Sommelier)+ Certificate 09/14

- Fluent in English, Russian and Beginner Spanish

REFERENCES AVAILABLE UPON REQUEST

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