Project Manager Management

Location:

Chicago, IL

Posted:

June 23, 2015

Contact this candidate

Resume:

Anuj Dhawal

**********@*****.***

414-***-****

Project Management Professional with 14+ yrs. of diversified experience.

Expertise in Web 2.0, Operations Management, Financial Applications, Retail Applications, Business Intelligence, Logistics and Accounts.

Excellent knowledge of Software Development Life Cycle (SDLC) - Business Modeling, Requirements Gathering, Design, Development, Testing and Support.

Expert in providing technical assistance with identifying, evaluating, developing systems, business rules and procedures, systems test plan components test scripts, and specifications for system changes.

Worked on Agile, Storyboarding, Waterfall, Rational Unified Process (RUP), UML, Gap Analysis, conducted JAD Sessions.

Expert in data flow analysis and data mapping - Oracle Business Warehouse (OWB).

Excellent knowledge of broad business application design and developing requirements for implementation and testing of application systems.

Excellent skills in client relationship management, business partners, subject matter experts, portfolio architects, 3rd party Vendors and technology partners.

Expert in conducting project definition and planning sessions (PDP) to define business needs and define the scope statement for the project.

Co-ordination with various technology teams (end-users/Technology team) to understand all the constraints and consolidate into an overall project plan.

Expertise in documenting and managing Use Cases and Functional Specifications.

Proficient in interacting with End Users and acted as a liaison between management and development team, for analyzing of the requirements for Structured Query, Ad Hoc Query and Reporting Access to Data Warehouse

Self-motivated, team-oriented with the ability to handle multiple tasks.

Proven track record of ensuring overall project success and customer satisfaction, combined with a positive attitude, very good communication skills and a fast learner.

Professional Experience

Milwaukee County IMSD

Project Manager

April 2014 - Present

Milwaukee County Government SharePoint Project

Managed project scope, budget and resources for Milwaukee County's SharePoint Online 2013 project

Lead and facilitated the communication with IT staff, business customers and other stakeholders

Created SharePoint Cloud 2013 Governance Strategy Document

Created SharePoint Cloud 2013 Implementation Strategy

Created SharePoint Cloud 2013 Implementation Project Plan

Managed vendor relationships and coordinated SharePoint pilot site builds

Managed and scheduled SharePoint requirements gathering efforts for each pilot sites

Created SharePoint sites for Projects, Departments, External users and Executive Blogs

Conducted scrum meetings to get updated on project milestones and efforts

Scheduled and Trained SharePoint site admins, end users and business analysts

Conducted daily, weekly, monthly status update meeting

Created Sharepoint 2013 Training Strategy

Created and managed SharePoint User adoption strategy

Created and circulated communications for internal IMSD and the entire Milwaukee county

Created surveys in Sharepoint to gather end user, site admin and business analyst training feedback to re-engineer training strategy

Coordinated, scheduled and managed building Pilot SharePoint sites for Milwaukee county's various departments

Conducted readiness review meetings for Pilot rollouts

Ledgeview Partners

Engagement/ Project Manager

September 2013- April 2014

Worked directly with customers to understand how they can utilize the Salesforce.com Suite in their environment, with their people, using their processes and interfacing with existing technology.

Lead efforts in architecting, designing, and presenting the “whole solution” including integration with third party components and partnering with external solution providers.

Set appropriate level of expectations with the clients and with development teams in terms of delivery plan, dates & project scope.

Managed technical projects and acted as a Project Manager to ensure timelines, budgets and deliverables are achieved.

Reviewed and understood clients use cases to understand the client’s business, successfully integrating client’s needs with salesforce.com offerings and solutions.

Provided professional services supporting specialized deployments resulting in smooth, well-coordinated projects and meeting targeted go-live dates.

Managed projects consisting of technical configurations, developments, and integration tasks required for project completion, set up and configurations.

Ensured proper, proactive and consistent communication of status to the deliverables.

Kohl’s

Project Manager

January 2013- August 2013

Order Management System (OMS) Upgrade – 9.0 to 9.2.1

Gathered business requirements for Kohl’s Order Management System and created Business Requirements Document.

Participated in all phases of the business life cycle related to the implementation of a business intelligence model and data warehouse.

Created System Requirements document for OMS upgrade.

Analyzed OMS interface impacts and updated mappings for API, User Exit, Application Manager, Application Platform, Sterling Business Center and Console JSPs.

Documented future (To-be) Business Activity Workflow models.

Gathered and documented AS-IS functionality for regression testing.

Analyzed and updated post OMS upgrade data requirements.

Elicited Business Rules for Sterling Store Inventory Management and updated Sourcing rules, used for Order Fulfillment, from Kohl’s Ecommerce.

Performed impact analysis on Kohl’s internal reporting tool (Loghub) and documented reporting changes and requirements, including OMS table mappings for each canned report.

Planview Implementation

Created Business Requirements Document for implementing Planview Enterprise Lifecycles.

oWaterfall Simple

oWaterfall Complex

oAgile

oIterative Simple

oIterative Complex

Created process flow documents, in Visio, for the lifecycles listed above. The process flows, for each lifecycle, included detailed steps a resource (Account Managers, Project Managers, and PMOs) had to perform in order to complete a particular lifecycle.

Created User Reference Guides for internal Kohl’s employees to help;

oSetup and Control User Notifications Settings in Planview Enterprise Tool

oSteps a resource need to perform in order to complete a lifecycle, separate guides for Account Managers, Project Managers, and PMOs.

Assurant Health

Project Manager & Senior Business Analyst

April 2012- December 2012

2014 Health Care Reform Initiative (2014 Exchange and EHB Planning)

Created Business Specification Document for Exchange Core System Changes.

Analyzed user requirements, process and procedures to automate and/or improve existing processes

Gathered and documented Business requirements around federally facilitated Exchange, State Partnership Exchange and State based Exchanges.

Conducted Enterprise wide system analysis on all the impacted systems post 2014 initiative.

Gathered High level Requirements for Heath, Underwriting and Finance departments.

Created 2014 Exchanges Project Approach Vetting.

Created/Maintained 2014 Healthcare Exchange Project Management Plan.

Created Communication Strategy for 2014 Health Care Reform Initiative.

Created/facilitated baseline cost projection kickoff meetings.

Created/Maintained Program Level, Change Request, Assumptions, Risks, Issues and Cost Projection documentation.

Created AS-IS / TO-BE Process/Data Flows.

Monitored and controlled project and process documents using Share point/Lighthouse artifacts.

Gathered and created Support Strategy documents for 2014 Initiative.

Created Scheduling and User Experience documents.

URAC Accreditation

Created Business Specification Document for Assurant Health URAC Accreditation.

Gathered and documented URAC HP - Mandatory Measures Reporting Requirements.

Gathered and documented Disease Management Reporting Requirements.

Created Vendor Data Agreements and documented data requirements.

Gathered requirements around HRA Tool implementation.

Gathered requirements around PAM Tool implementation.

Documented Disease Management enhancement requirements to satisfy URAC reporting.

Created Website material for Assurant Health, including Customer Communication plan.

Interviewed and helped in Vendor Selection for CAHPS Survey.

Created AS-IS / TO-BE Process/Data Flows.

Monitored and controlled project and process documents using Share point/Lighthouse artifacts.

Created Project Charter for URAC Accreditation.

eWFM Implementation (Work Force Management);

Managed Project management and Project Configuration.

Gathered Business Requirements and prepared Business Requirements document.

Monitored and managed Project progress using MS-Project.

Participated in requirement analysis for implementing eWFM tool.

Created FSD, Use Cases for the eWFM tool.

Conducted User Training sessions, created User Manual, Quick Reference Guides.

Created Reports for management outlining the progress of the eWFM Tool implementation.

Cognilytics, Inc.

Project Manager

Jan 2011- Nov 2011

Responsible for overall design, production and delivery of client’s analytics projects.

Project planning, development of key performance metrics, data visualization, and data analysis, creating and presenting insights and recommendations to clients.

Managed Client expectations and developed new analytical products, generated proposals and presentations for marketing analytics.

Produced and presented Key Metric Dashboards for various Marketing initiatives, along with recommendations.

Worked with Business stakeholders, sponsors to create data dictionaries.

Performed data profiling, data quality to eliminate data anomalies, de-duplication, cleansing, and standardization.

Mapped document(s) by reverse engineering the existing system Experience in Informatica and ETL for various analytic/data projects.

Cisco Systems, Inc.

Business Analyst / Consultant

March 2010- Jan 2011

Video Services

Gathered information about all the Video Services Cisco has to offer and created a catalog.

Monitored and managed Project progress using MS-Project.

Met with each Video Service provider to understand their services and how best to catalog them.

Categorized the services in the best way possible so that the information is saved in the Service Portfolio.

Project Risk management

Project Team management

Project Time, Quality and Scope Management

Tandberg Acquisition;

Gathered information from Senior Management (SVP, VP, Directors) on Entitlement policies in Cisco and created Tandberg Entitlement Policy for Cisco employees.

Presented the Entitlement and Allocation Policy to the Senior Management at the Cisco All Hands Senior Management meetings.

Created “Allocation Model” for allocating first 10k Tandberg Endpoints.

Created a Wiki to outline the Allocation Process.

Help identify “Allocation Liaisons” for each organization in Cisco.

Created Standard Outlook (oft) Replies to send out to the Allocation Liaisons, outlining the process.

Created Reports for management outlining the progress of the Tandberg Initiative.

Responsible for Project Risk management

Responsible for Project Team management

Project Time, Quality and Scope Management

B2B TelePresence Program;

Gathered reporting requirements from the Senior Management to improve the company wide B2B dashboard.

Analyzed the Telepresence Metrics dashboard and all the reports.

Monitored and managed Project progress using MS-Project.

Analyzed the data, metrics and the data sources to improve the dashboard accuracy and efficiency.

Created mockup reports, use cases, data flow diagrams and power point presentations.

Updated the B2B program Wiki.

Created Business Requirement Document for B2B Dashboard.

COC B2C Pilot

Created Business Requirements Document for B2C (UME) initiative.

Monitored and managed bugs using bugzilla/Mercury QC.

Created Quick Reference Guide to help clients understand the scheduling process.

Created B2C Release Notes.

Gathered and created Support Strategy documents for B2C clients.

Created Concept Commit presentations.

Help create Telepresence over Broadband value analysis.

Gathered requirements for B2C utilization metrics.

Created Provisioning, Entitlement and Access Control documents.

Created Scheduling and User Experience documents.

Wells Fargo

Project Manager

September 2009- February 2010

Analyzed business requirements (BRD) and created PRD for Wells Fargo and Wachovia customer database merger.

Developed business models, designed the transactions, data flow and use case diagrams and extensively worked with MS Visio

Reviewed the change requests and new requirements, ensure the business documents are updated.

Conducted interviews, knowledge transfer sessions with SME and ensured proper implementation of business logics and functionalities.

Analytical, methodical, and resourceful approach to problem solving, identifying root causes and corrective actions.

Reviewed and approved Test Plan and developed test scenarios and ensured the business scenarios are covered.

Designed and developed the ad hoc reporting features.

Participated in Joint application development (JAD) sessions

Generated test data to simulate business work flows, user actions, business scenarios and performed data driven tests

Extensively worked with MS Office, MS Visio and MS Project for Documentation, Communication, and Assisted with coordination, planning and scheduling during the project development, implementation phases, including ETL.

Coordinated with Administrators, Business Analysts, Subject Matter Experts and QA Team.

GAP, Inc

Business Systems Analyst

May 2008- April 2009

Worked with the Operating Strategy team to provide Business analysis, Requirements Gathering for implementing NetSuite Multi-Channel Retail Management Suite for GAP and across all other brands, namely, Old Navy and Gap Kids.

Involved in refining the existing data by thoroughly understanding the reverse engineering documents.

Helped GAP to identify, initiate, and analyze appropriate technology solutions.

Defined and documented business rules, use cases and functional designs.

Reviewed, analyzed, and documented business processes and worked with business users to identify improvements.

Assisted in the testing and QA of developed functionality and ensured defined business requirements are met.

Used agile methodologies, test-driven development and automated builds.

Used MS Visio for storyboarding as a part of the Used Cases.

Used storyboard for to layout what validations needs to happen and validation rules.

Developed testing scripts and executed testing.

Trained and supported users in new processes and systems, as needed.

Created and maintained user guides and training material as appropriate.

Acted as a liaison between the IT team and the business users and owners.

Analyzed, defined data to migrate to new systems.

Cisco Systems, Inc

Business Analyst

August 2007- April 2008

Gathered and analyzed data to make recommendations to improve Navigator (in-house tool) usage among partners in all theaters.

Performed consumer statistical analysis of data including response performance vs. control group.

Created in-house tool usage dashboards for Business Clients.

Used the framework to help move the business services division from an Access centric development model to a. Net-based model with Agile methodology.

Data-file validation, smooth processing of weekly data exchange from hosting vendor.

Worked with business clients in Marketing to gather reporting/enhancement requirements.

Created UI storyboard as part of use cases. .

Used storyboard for to layout what validations needs to happen and validation rules.

Partnered with business clients and IT counterparts to re-engineer business processes that increase effectiveness, productivity, and quality of in-house tools.

Understood and defined business problems, identified process and technology gaps, and recommended technology solution options where necessary.

Provided leadership to both the IT team and the cross-functional global business team.

Worked on project teams through the project lifecycle conducting analysis and completing functional design documentation.

Identified situations to appropriate manage levels when projects are at risk.

Transitioned project documentation and knowledge to engineering and QA teams.

Partnered with the technical team on projects to develop a logical data model and deliver technology solutions.

Created project documentation for future knowledge transition.

Applied knowledge of clients business and interpreted client needs to provide them with high-value products and/or services.

Partnered with the technical team on projects to develop a logical data model and deliver technology solutions and ETL.

Created project documentation for future knowledge transition.

Applied knowledge of clients business and interpreted client needs to provide them with high-value products and/or services.

Used the standard methodology to manage project plan and deliverables.

Interfaced with various cross-functional senior management staff as well as clients, support groups and 3rd parties.

Influenced process and technology decisions beyond own functional area or project.

Influenced customers, partners and clients by applying technical knowledge to help solve business problems.

iCiX North America Headquarters

Functional Lead Business Analyst

June 2007- August 2007

Primarily responsible for design documents & Functional documents for the projects and production changes.

Analyzed and mapped the business component and requirements, using SQL.

Responsible for ‘As Is” and “To Be” analysis.

Participated in Joint application development (JAD) sessions.

Writing the Use Case, for client specification.

Created and reviewed the high-level specification documents for the enhancements and fixes.

Communicated with client, Customers, Interface groups and user, for the requirement gathering, understanding and fixing the problems.

Conducted various key interviews and business observation sessions to document business rules, functional requirements, non-functional requirements, and technical requirements, and product details.

Mazda North America Headquarters

Project Manager

October 2006- June 2007

Acted as an interface between business users and technical organization by planning,

facilitating, and directing the analysis of business problems to be solved with automated

systems.

Developed Agile Software Development methodologies to enable efficient and effective high-quality software development.

Lead process and total quality improvement teams through six-sigma DMAIC methods.

Primarily responsible for interaction with business partners and end-users to identify requirements and determine the impacts to the various business areas and formulate strategies to increase the throughput of the sales orders coming in from the field.

Provided Quality assurance on all phases of SDLC.

Used Storyboard for mapping process to get a high def view.

Responsible for creation of a staging database using OWB to allow for Ad-Hoc analysis of the Marketing Data from various sources.

Analyze and map the business component and field requirements.

Co-ordinate with various technology teams to assess the respective cost and schedule impacts to the individual teams and consolidate into an overall project plan and cost impact assessment.

Conduct detail analysis sessions with the business partners, technology groups and end-users.

Responsible for conducting Joint Architecture Design (JAD) and Architecture design review (ADR) sessions.

Created Business Requirement document for implementing Epiphany (interactive advisor)

Worked closely with stakeholders to capture and define requirements for Epiphany Interactive Advisor.

Responsible for interpreting analysis and developing action plans accordingly.

Defined functional design requirements.

Responsible for Gap Analysis and to refine business processes.

Gathered and documented Business Requirements to implement ‘Interactive Advisor’, new module of Epiphany (SSA Global).

Developed used cases and data flow charts for CRM Marketing group.

Conducted regular sessions with Business Stakeholder to gather requirements.

Developed testing scripts and execution of testing.

Cisco Systems, Inc

Senior Business Analyst

February 2006- August 2006

Worked with business clients in Marketing to recommend technology Solutions that solve business issues.

Worked with 3 distinct data sources and merged the data using OWB tool into a marketing application databases. Crystal reporting was used to create 9 senior leadership-marketing reports.

Implemented agile methodology throughout the Product development process.

Partnered with business clients and IT counterparts to re-engineer business processes that increase effectiveness, productivity, and quality of business solutions.

Understood and defined business problems, identified process and technology gaps, and recommended technology solution options where necessary.

Understood IT dependencies across technologies and business processes and ensured that solution takes into account all business and IT dependencies.

Ensured that proper technical solutions have been selected and implemented.