Natalia Podgornova

acqczx@r.postjobfree.com

*** ****** ***., ******** ****, CA, 94040

650-***-****

Summary

Instructional Designer with more than five years of experience in developing and conducting face to face

and distance training courses including webinars, and video lectures:

● Sales and product personnel training, and post training support

● Development and update of reference materials

● Development of knowledge assessment tools

● Design and maintenance of scripts for call center operators

● Creating and editing of instructional videos, storyboarding

● Needs assessment

● Usability testing

Experienced in working with a variety of products and contents and have an ability to quickly master

new products and technologies.

Deep knowledge in adult learning technologies, educational approaches and models, instructional

design strategies, and usability principles.

Result oriented, self organized, and flexible.

Passionate about creating engaging, interactive, and effective instructions for adults. Particularly

interested in e learning.

Experienced with following tools: Adobe Captivate 8, Presenter, Premiere Pro, After Effects, and

Photoshop, Articulate Storyline, iLearn (Moodle learning management system), SaaS technologies, web

conferencing tools, web authoring tools, HTML5.

Education:

M.A. in Instructional Technologies, expected graduation in December 2015

San Francisco State University

B.S. in Education July 2003,

Kursk State University, Kursk, Russia.

Major: History Education Minor: Psychology Education

Experience:

Instructional Designer, September December 2014

Cogniance, Inc. IT services company, Menlo Park, CA

www.cogniance.com

Design of web based instructional materials for new employee onboarding program.

Training Manager, June 2012 to August 2013

Luding Ltd. beverage distribution company, Moscow, Russia

http://www.luding.ru

Product and Sales Training:

● Developed and conducted training programs for face to face and distance sessions, including webinars and video lectures

● Created instructional materials (presentations, reference materials, classroom handouts, etc.)

● Administered knowledge assessments

Sales Training:

● Conducted training with personnel of all sales channels (face to face and remote consultative selling)

Main Achievement:

Initiated and implemented a distance learning project (video lectures and assessment tests), resulting in more efficient use of teaching resources.

Training Manager January 2012 to May 2012,

Seido N Ltd. cosmetics distribution company, Moscow, Russia

http://www.moltobene.ru

Product Training:

● Created learning courses and training manuals for internal and external personnel (online classrooms, onsite classes)

● Improved assessment tests, quizzes, and other evaluation tools

Sales Training:

● Designed and conducted sales training for new hires and current employees, including phone sales training

● Provided post training support

Main Achievement:

Proposed and implemented a company first distance learning program, consisting of webinars and assessment tests. This program eliminated the need for new regional office employees to travel to company headquarters for training.

Training Manager, August 2011 to December 2011

Felix furniture manufacturer and distributor, Moscow, Russia.

http://www.felix.ru

Product Training:

● Prepared reference materials and developed product instruction manuals

● Created tests, quizzes and other knowledge assessment tools

Sales Training:

● Communicated with cross functional teams to analyze training needs

● Created and conducted training in phone and face to face sales

● Developed phone sales scripts and customer communication style guidelines

Main Achievement:

Initiated and implemented a new assessment test format based on sales scenarios, leading to increased effectiveness of skill evaluation.

Training Manager, April 2007 to August 2011

Tehnology Ltd. Telecommunications service provider, Moscow, Russia.

http://www.sim travel.ru

● Worked with technical documentation teams to review technical manuals

● Created and maintained product brochures, reference materials, and cheat sheets

● Edited promotional materials and website content

● Conducted sales and technical training for internal and external personnel

● Conducted product presentation at customer meetings and trade shows

Main Achievements:

● Initiated and implemented internal personnel training sessions.

● Set up and managed an outsourced call center, including design and maintenance of scripts for call center operators

Professional Certifications

Certified Business Trainer June 2008,

Leonid Krol’s training center (www.klacc.ru Moscow, Russia)

Contact this candidate