Customer Service Sales

ANGELA L. SMITH

*** * ******** **. *****, SC Phone: 864-***-**** Email: acqcyq@r.postjobfree.com

Objective: To obtain a position with a client and/or team oriented business that promotes my customer service aptitude while expanding company-wide knowledge to meet office oriented goals.

Summary of Skills:

Highly dependable

Strategic sales knowledge

Strong client relations

Quick learner

Exceptional communication skills

Proficient in cash management

Experience:

Full-time Mother

July 2010 – Present

Took time away from work to be a full time Mother and Head of Household while husband was deployed over-seas.

Managed schedules

Handled all finances

Maintained household

Hair Stylist, HAIR MASTERS, Greer, SC

July 2009 – July 2010

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise to promote sales.

Earned management trust by serving as key holder, responsible for the closing and opening of the business.

Politely assisted customers in person and via telephone.

Answered product questions with up-to-date knowledge of sales and store promotions.

Conducted weekly walk-throughs with the manager to discuss interior visual displays as well as store window presentations.

Bagged, boxed or gift wrapped sold merchandise per customer’s request.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Provided an elevated customer experience to generate a loyal clientele.

Provided ongoing guest service, including giving fashion advice.

Maintained cleanliness and presentation of stock room and production floor.

Helped drive sales goals and achieve monthly quotes.

Asked open-ended questions to assess customer needs.

Hair Stylist, BELLAS, Greer, SC

June 2008 – June 2009

Provided an elevated customer experience to generate a loyal clientele.

Answered an average amount of calls per day by addressing customer inquiries, solving problems and providing new product information.

Greeted customers entering the store to ascertain customer’s needs.

Described product to customers and accurately explained details and care of merchandise.

Provided experienced recommendations and advice to customers on styles and looks that suit their needs or wants.

Earned and maintained management trust serving as key holder, responsibly opening and closing store.

Education:

Houghton Central High School, Houghton, MI, Diploma

ACADEMY OF HAIR TECHNOLOGY, Certificate/Licensed

References: (References available upon request)

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