Manager Administrative Assistant

Tylisa Ross

*** ******* **** ****** **** Mary, FL 32746 407-***-**** Email:**************@*****.***

Objective: To obtain a position with a strong upward thinking company where my professional experience, education and abilities would be an advantage to the growth of my employer and myself.

Qualifications: Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult clients. Excellent interpersonal skills, ability to work well with others in both supervisory or support staff roles. Possess excellent oral and written communication skills as well as working knowledge of email, scheduling, spreadsheets and presentation software (Microsoft office etc.). Exhibits confidentiality when dealing with staff and handles confidential, financial and personal information appropriately.

Work History:

Sunshine Health Plan 08/2013-01/2015 Administrative Assistant

Performs administrative and office support activities for multiple supervisors. Field telephone calls, receive and direct visitors, word processing, scanning, emailing, filing, and faxing. Medical records, Extensive software skills in Tru Care, Microsoft, Windows as well as Internet research abilities and strong communication skills. Process Authorizations for LTC Patients residing in Nursing Homes and ALF also for home-based members as well.

Express Scripts Pharmacy 09/2008-04/2012 Patient Care Advocate, Orlando, FL

Assist patients with refills and medication inquires as well as solving customer disputes, confrontational and stressful interactions. Handle incoming calls and questions from patients with accuracy in a timely manner. Provide eligibility information to the Department of Health. Assist retail pharmacy with overrides and adjudication of claims as well as Doctor Offices with medication inquires and prior authorizations.

Motts Assisted Living Facility 03/2002-09/2008 Medical Receptionist, Apopka, FL

Interact with Patients, staff, doctors and therapists. Processed paperwork for all admitted patients and discharge paperwork. Update the Patients information in system. Order supplies (ie: DME, Diapers, Personal sanitary, Respiratory equipment) for any patient in need of them. Collect copays and past due payments. Verified Patients insurance and obtained Authorizations if required. Maintained patient files, prepared reports, presentations and memorandums. Scheduled doctor and therapy appointments for patients also tactfully screened and routed incoming calls and messages when necessary. Assisted in helping the patients apply for monthly benefits.

Quality of Life Center 11/2003-06/2006 Office Manager, Longwood, FL

Oversee office projects and operations; obtain insurance authorizations for scheduled office visits. In charge of handling patient complaints, staff grievances, questions and/or concerns. Track department spending and budget also collect copays for office visits. Manage staff schedules and schedule patient office visits. Medical records, Monitor administration personnel and assign duties as needed while working with Medical Manager Software.

Education: Maynard Evans High School, Orange County, FL 1994-1998 Diploma

References available upon request

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