Client Service Manager

Michele Myers ** Brittany Dr. Amherst, NY ***** cell:716-***-**** email:acqcw7@r.postjobfree.com

Professional Summary:

Retail Banker

I am highly effective at time management and interacting productively with colleagues and clients.

Skills:

*strong banking ethics

*balance sheet expertise

*proficient in many types of accounting systems and software

*complex problem solving

*self-sufficient

*excellent work ethic

*understanding of back office departments

*build working relationships

*adaptable to different environments

Work History:

Client Service Manager, Lead Teller, Branch Operations Officer, Assistant Branch Manager, Consumer Banker

02/2000 to 08/2014

HSBC Bank USA, acquired by Keybank (July 2012)-multiple locations in Buffalo, NY

*supported management through risk identification, control testing and process improvement procedures

*communicated audit results to upper management through written reports and oral presentations

*facilitated successful internal audits through sound and thorough documentation

*posted receipts to appropriate general ledger accounts

*maintained integrity of general ledger, including the chart of accounts

*serviced customers in person and over the phone addressing customer inquiries, solving problems and providing new and existing account information

*earned management trust by serving as key holder, responsibly opening and closing office locations

*entered numerical and clerical data into databases in a timely and accurate manner

*completed and organized forms, filed records and prepared correspondence and reports

Educatiown:

High School Diploma 1998

City Honors High School-Buffalo, NY

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