Human Resources Operations Professional

Passionate, analytical & results-driven operations professional with 17+ years experience. An effective turnaround agent who is known for expert knowledge, insight and the ability to bring positive energy and motivation to all endeavors. Philosophy: “Adding value is an every day activity.”

Focused on the application of policies, procedures and process improvement to organizational functions in the areas of management, administration, compliance, information technology, and training and development,. Diverse and unique expertise includes working for two Fortune 500 companies as well as four regional medical facilities including University General Hospital Dallas, Forest Park Medical Center and STAR Medical Center

Professional Experience

Independent HR Consultant – Lumin Health 1/2015 – Present

Contracted to build core Human Resources functions. Project deliverables include a regional wage analysis for the DFW area as well as for the Tucson, AZ market, create an annual performance evaluation system and an advanced on-boarding process. Contract still in progress. (Work on contract is with UGH Corporate approval.)

Interim Chief Executive Officer (HR Professional) - University General Hospital Dallas 11/2014 – Present

Took control of UGH Dallas during a difficult period after loss of CEO and deep financial distress. Effectively reduced staffing from 300 to 125 while maintaining operations to support hospital licensure and Joint Commission accreditation. Completing the challenging task of closing the hospital per Corporate's dictate. Reports directly to Corporate.

Chief Operating Officer & HR Director - University General Hospital Dallas 5/2013 – 11/2014

Hired to create and manage the Human Resources function for University General Hospital Dallas but then promoted to Chief Operating Officer soon after while also maintaining the HR function. Managed the following additional departments at UGHD: Cardiopulmonary, Lab, Pharmacy, Radiology, IT, Human Resources, EVS, Facilities and Food Services. Reported directly to the CEO with reporting requirement to the Governing Board.

Accomplishments at UGH Dallas (COO & HR Director) – 325+ employees supported

Compliance Readiness: Completed four TDH/CMS survey responses including UGH Dallas' tri-annual compliance survey. All state and federal survey requirements were completed successfully.

oTJC Accreditation - Lead the organization's effort to obtain Joint Commission accreditation status. This was the first time the hospital had attained this recognition in over 10 years. The entire process was completed in less than six months from inception to accreditation.

Project Management: Executed a complete overhaul of the former payroll system by converting to Paychex HRIS and Benetrac benefits enrollment system.

Process Improvement: Originated a majority of UGHD’s HR policies, procedures & processes

oCreated the “Compensation Calculator” and “STD/LTD Rate Calculator” to emphasize the competitive edge of UGHD’s benefits to add value to the recruiting, onboarding and orientation processes.

oGenerated current evaluation process for entire UGH system including automated evaluation form.

oCreated “Manager’s Toolbox” to support easy access to HR-related management materials

Compensation Management: Originated the compensation strategy for UGH Dallas including performing two market surveys each year to ensure its financial and retention goals were met.

Training & Development: Trained all management staff on the use and function of the updated applicant tracking system (ATS) as well as created the current evaluation process for the entire UGH system; including writing and presenting the “Supervisor’s Guide to Performance Management”.

Employee Recognition: Replaced legacy systems with “T.E.A.M. Employee Recognition System”. This very unique system actively drives culture by emphasizing great customer service, patient care and communication.

Remote Locations: Supported seven outpatient clinics located off campus of UGH Dallas.

Limited Liability: Performed a reduction in force (RIF) while partnering with the Texas Workforce Commission to limit liability exposure while emphasizing good business practices to outside agencies.

Corporate Director of Human Resources - Forest Park Medical Center 2/2010 – 5/2013

(Hospital & Corporate HR Director) – 635 employees supported

Remote HR Support: Performed all HR functions for business development employees in Austin, San Antonio, Southlake, Ft Worth & Frisco. HR Director for Dallas hospital and Shared Services (corporate office).

Deep HR Knowledge - Wrote employee handbook and originated every HR policy & procedure.

Recruitment: Performed all recruitment and onboarding processes from early 2010 until late 2011.

oIn Sept. 2011, hired raw candidate with no experience and trained as recruiter; in 2013 when departing the organization this person was promoted to Director of Talent Acquisition for entire hospital system.

Implementation: Converted 500+ employee files into a 100% paperless employee file system in three months using existing staff members at FPMC included conversion and tracking of all certifications and licensure.

oIncludes new payroll, time & attendance, applicant tracking and benefit enrollment system roll-outs.

Decision Support: Created automated “Hours Report” pivot table program to provide managers with daily information to eliminate potential overtime situations for each department.

Compliance Readiness: Completed Forest Park’s comprehensive HFAP hospital recertification with the HR department having only one minor correctable item; far better than any other department in the organization.

oSupported multiple external audits of the 401k system while complying with all ERISA requirements

Benefits Expertise: Negotiated multiple benefit renewals with brokers and managed all benefit open enrollments.

Human Resources Business Analyst - Sears Holdings Corp. - 400 employees supported 1/2007 – 1/2010

Remote HR Support: Performed HR functions and training to support organization off main campus.

Business Support: Created, coordinated and facilitated training and development programs for an international outsourcing firm in India; including multiple job processes and information turnover.

Process Improvement: Created relational database for Open Receipts team resulting in 50% improvement to speed of service.

Tracking: Created, implemented and managed certification program to track employee training effectiveness

Problem Solving & Analysis: Reduced IT headcount by providing superior computer solutions and service

Training & Development: Created proprietary training material that eliminated the need for a costly external training program.

Consultation: Improved Leases workflow for senior staff members to take ownership.

Other Employment and Experience:

Corporate Instructor Sears, Roebuck & Co. 1/1998 – 1/2007

Field Technician Motorola, Inc. 5/1994 – 1/1998

Communications Specialist US Navy 6/1988 – 5/1994

Independent consultant opportunities (while maintaining permanent employment)

Independent Consultant Lumin Healthcare 1/2015

Independent Consultant R. William Funk & Associates 5/2005 – 4/2012

Independent Consultant Therapy Works 3/2003 – 4/2005

Independent Consultant Navarro Regional Hospital 4/2001

Education & Development

Degree Programs:

Masters of Business Administration (MBA), Human Resources

Capella University, Minneapolis, MN

Expected Graduation April 2016

Bachelor of Business Administration, Management

University of Texas, Arlington, TX

Graduated Magna Cum Laude

Certifications:

SPHR

Master Instructor

Senior Professional in Human Resources

Microsoft Office Specialist Program

SHRM-SCP

IC3 Instructor

Senior Certified Professional in Human Resources

Internet & Computing Core Competencies

Application Expertise

Advanced knowledge and use of the following business applications:

Blue Ocean Payroll

Paychex Preview

Microsoft Excel

Microsoft Publisher

Blue Ocean HRIS

Benetrac Benefit Enrollment

Microsoft Access

Microsoft Visio

Blue Ocean Benefits Admin

Intranet HR Admin

Microsoft Word

Mainframe Queries (SQL)

ADP Payroll

HireCentric ATS

Microsoft PowerPoint

Docs Online

ADP 401k Administration

MyStaffingPro ATS

Microsoft Outlook

DocuAnalyzer

Paychex Payroll

Brassring ATS

Microsoft FrontPage

Hyperion Essbase

Paychex Time & Labor

Taleo ATS

LinkedIn

Intellimed Data Extraction

Continuing Development:

Patient Protection and Affordable Care Act Seminar, MHBT, 2013 & 2014

HR Southwest Conference, HRSWC, 2005, 2006, 2007, 2008, 2009, 2012

Patient Protection and Affordable Care Act Seminar, OrchestrateHR, 2012

Labor & Employment Law Symposium, Jackson Walker LLP, 2012, 2013

Senior Professional in Human Resources certification, SHRM, 2011

Honors & Awards

Top 100 Places to Work in Dallas, (Forest Park Medical Center), 2010, 2011, 2012, 2013

“Sears Holdings Innovation Award”, (savings of $5.5 million), 2008

“University Scholar” (University of Texas at Arlington), 2007

“Outstanding Customer Service Award”, 2001, 2002, 2003, 2004, 2005

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