Professional Education

Mississippi Valley State University, Business Administration (1990)

Itta Bena, Mississippi

Mary Holmes Community College, Business Management (1987-1989)

West Point, Mississippi

Product & Software Knowledge

Microsoft:

• Windows • MS Word

• MS Excel • Publisher

• PowerPoint • Outlook, etc.

Adobe Software Package

Professional Experience

customer advocate (12.2014-05.2015)

optum, Irving, Texas

Customer advocates are facilitators between customers and the company. They are trained in cross-functional roles and empowered to provide customers with assistance in all areas of the business. The role of the customer advocate is three-fold:

To be the main contact for the customer in handling a question or problem, and to keep the customer updated with timely and frequent information about progress towards resolving the issue.

To facilitate a resolution by bringing together the appropriate department heads.

To implement a procedure that ensures the problem does not occur again, or recommends products or services to better meet customers' needs.

Handle inquiries and patient intake.

Ensure all papers are properly filled out and input into system.

Maintain daily schedules.

Notify of co-payments.

Direct patients to relevant areas of building.

Answer phones.

Desk clean and organized.

Perform insurance data entry to physicians and pharmacists

dispatcher (06.2012-12.2014)

Sharkey county sheriff department

As Dispatcher, I accurately received and recorded incoming calls on both the telephone and two-way radio, including 911 calls; evaluated and directed calls to appropriate staff, officers, and/or agencies; monitored radio frequencies of law enforcement, fire and ambulance personnel; and dispatched appropriate units for emergencies.

Medicad Specialist II/front desk/Admitting/scheduling coordinator (04.2006 – 06.2012)

Division of Medicad, Senatobia, Mississippi

This position is done for the purpose of administering and developing the Medicaid program and practices are followed and monitoring and evaluating claims and reimbursements. A few of my professional accomplishments ensuring that fiscal include:

I assess whether or not individuals qualify for various programs. This entails verifying that any application forms have been filled out correctly and checking the information on the forms for accuracy.

Application Process & Determining Eligibility

Review referrals and screen for potential eligibility

Contact patient or their representative to complete the application and acquire all necessary releases, signatures, documents (including the birth certificate), etc.

Submit the application and any acquired documentation in a timely manner to the appropriate agency

Advise the applicant of all additional required documentation needs and time frames for compliance

Thoroughly enter all actions taken in the hospital account and in the internal data base/system

Follow-up & Monitoring

Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible

Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted

Conduct home visits as needed to acquire documentation

As per established protocols, inform the client in a timely manner of all approvals and denials of coverage

Thoroughly enter all actions taken in the hospital account and in the internal data base/system

Policy and Compliance

Participate in and complete all necessary job related in service training and continuing educational opportunities in order to maintain a leading-edge knowledge

Adhere to HIPAA rules of compliance

Understand, refer to, and comply with governmental policy related to program requirements for applicants

Admitting Duties

Assist clients or family members with facility services information.

Ensure all papers are properly filled out and input into system.

Maintain daily schedules.

Assist client’s demographics and billing information correctly entered/verified at time of check in.

Assist clients with daily and balance to co-payments.

Direct clients to relevant areas of building.

Answer phones.

Obtain signed statements.

Keep admission desk clean and organized.

Perform insurance data entry.

Assist clients by contacting nurses and doctors about surgeries and meetings

Handle inquiries and client intake

Scheduling/Front Desk Coordinator Duties

Oversee front desk: answering phones, helping walk-ins, answering emails, general customer service, assist Admissions Officers, fulfill information requests, etc.

General office assistant and scheduling for director

Collect, scan, and manage office receipts

Monthly meetings with the Admissions Officers and the Associate Director of Admissions to keep on top of changes to Admissions policy and to get feedback on how the student employees are doing

Track and order supplies: printed materials, envelopes, papers, etc.

Maintenance of supplies: Copiers, printers, etc.

Monitor meeting schedules of staff members

Patrol Officer (08.2003 – 12.2007)

Tutwiler Police Department, Tutwiler, Mississippi

Provided public safety by maintaining order, responded to emergencies, protected people and property, enforced motor vehicle and criminal laws, and promoted good community relations

Identified, pursued, and arrested suspects and perpetrators of criminal acts

Recorded facts to prepare reports that documented incidents and activities

Reviewed facts of incidents to determine if criminal act or statute violations were involved

Rendered aid to accident victims and other persons requiring first aid for physical injuries

Testified in court to present evidence or acted as witness in traffic and criminal cases

Evaluated complaint and emergency-request information to determine response requirements

Monitored traffic to ensure motorists observe traffic regulations and exhibited safe driving procedures

Relayed complaint and emergency-request information to appropriate agency dispatchers

Issued citations or warnings to violators of motor vehicle ordinances

Informed citizens of community services and recommended options to facilitate longer-term problem resolution

Processed prisoners, and prepared and maintained records of prisoner bookings and prisoner status during booking and pre-trial process

Correctional Officer Supervisor (06.2003 – 12.2006)

Delta Correctional Facility, Greenwood, Mississippi

Duties involved the supervision, custody, treatment, and training of inmates confined in a correctional facility. The essential functions of the job included:

Built and maintained rapport with inmates

Defused disruptive behavior by verbal interventions

Controlled disruptive behavior by appropriate verbal orders and/or appropriate use of physical force

Uses verbal and listening skills to determine potential inmate problems, such as suicide risk, intoxication, drug usage, assaultive behavior, etc.

Informed and explained institutional rules to inmates

Communicated information regarding security, safety and operations through the chain of command

Monitored inmates, watching closely for unusual behavior, improper conduct or signs of conflict

Monitored visits between inmates and personal visitors

Supervised periods of recreational activity

Searched inmates, by pat or strip method, to detect and confiscate contraband or unapproved items

Prepared inmates for transportation through search and application of appropriate restraining devices, depending on security level, and ensured all related materials to be transported with inmate were ready and in order

Communicated with staff and/or maintained control to inform about inmate behaviors, incidents and/or requested assistance

Coordinated unit head counts to confirm total population

Processed new admissions and transfers

Wrote narrative reports describing events that happened, such as confidential reports, incident reports, disciplinary reports, special observation reports, etc.

Patrol Officer / Dispatcher (02.1999 – 06.2003)

Greenville Police Department, Greenville, Mississippi

As Dispatcher, I accurately received and recorded incoming calls on both the telephone and two-way radio, including 911 calls; evaluated and directed calls to appropriate staff, officers, and/or agencies; monitored radio frequencies of law enforcement, fire and ambulance personnel; and dispatched appropriate units for emergencies.

As Patrol Officer, I provided the following:

Provided public safety by maintaining order, responded to emergencies, protected people and property, enforced motor vehicle and criminal laws, and promoted good community relations

Identified, pursued, and arrested suspects and perpetrators of criminal acts

Recorded facts to prepare reports that documented incidents and activities

Reviewed facts of incidents to determine if criminal act or statute violations were involved

Rendered aid to accident victims and other persons requiring first aid for physical injuries

Testified in court to present evidence or acted as witness in traffic and criminal cases

Evaluated complaint and emergency-request information to determine response requirements

Monitored traffic to ensure motorists observe traffic regulations and exhibited safe driving procedures

Relayed complaint and emergency-request information to appropriate agency dispatchers

Issued citations or warnings to violators of motor vehicle ordinances

Informed citizens of community services and recommended options to facilitate longer-term problem resolution

Processed prisoners, and prepared and maintained records of prisoner bookings and prisoner status during booking and pre-trial process

Jailer / Dispatcher (01.1997 – 02.1999)

Warren County Sheriff Department, Vicksburg, Mississippi

As Jailor, I watched over individuals who had been arrested and incarcerated. Typically, these individuals were either awaiting trial, participated in a trial or had been sentenced to spend a short amount of time in jail. In addition to providing inmate surveillance, I transported inmates to court, performed general duties around the facility, monitored jail visitors and maintained prisoner paperwork.

As Dispatcher, I accurately received and recorded incoming calls on both the telephone and two-way radio, including 911 calls; evaluated and directed calls to appropriate staff, officers, and/or agencies; monitored radio frequencies of law enforcement, fire and ambulance personnel; and dispatched appropriate units for emergencies.

Correctional Officer (01.1993 – 01.1997)

Issaquena County Correctional Facility, Mayersville, Mississippi

Built and maintained rapport with inmates

Defused disruptive behavior by verbal interventions

Controlled disruptive behavior by appropriate verbal orders and/or appropriate use of physical force

Uses verbal and listening skills to determine potential inmate problems, such as suicide risk, intoxication, drug usage, assaultive behavior, etc.

Informed and explained institutional rules to inmates

Communicated information regarding security, safety and operations through the chain of command

Monitored inmates, watching closely for unusual behavior, improper conduct or signs of conflict

Monitored visits between inmates and personal visitors

Supervised periods of recreational activity

Searched inmates, by pat or strip method, to detect and confiscate contraband or unapproved items

Prepared inmates for transportation through search and application of appropriate restraining devices, depending on security level, and ensured all related materials to be transported with inmate were ready and in order

Communicated with staff and/or maintained control to inform about inmate behaviors, incidents and/or requested assistance

Coordinated unit head counts to confirm total population

Processed new admissions and transfers

Wrote narrative reports describing events that happened, such as confidential reports, incident reports, disciplinary reports, special observation reports, etc.

Adult Disability Instructor/ teacher (01.1990 – 01.1993)

Handihaven Group Home, Rolling Fork, Mississippi

A special educational needs (SEN) instructor is specifically employed to work with children and young adults who need extra support, or require an advanced programmer of education, in order to complete their learning successfully. I worked with individuals who were physically disabled, sensory impaired (i.e. deaf/blind), had speech and language difficulties such as dyslexia, had a mental disability such as autism, were emotionally vulnerable, had behavioral difficulties or had a combination of these disabilities. A key aspect of working in this position was identifying individual needs and being responsible for creating a safe, stimulating and supportive learning environment. My position was often challenging and varied and involved:

Taught individuals and small groups of pupils within or outside the class

Prepared lessons and resources

Developed and adapted conventional teaching methods to meet the individual needs of pupils

Used special equipment and facilities, such as audiovisual materials and computers to stimulate interest in learning

Collaborated with the classroom teachers to define appropriate activities for the pupils in relation to the curriculum

Assessed children who had long- and short-term learning difficulties and worked with colleagues to identify individual pupils' special needs

Liaised with other professionals, such as social workers, speech and language therapists, physiotherapists and educational psychologists

Liaised closely with parents and guardians;

Organized learning outside the classroom in activities such as community visits, school outings or sporting events

Assisted in severely disabled pupils' personal care/medical needs

Administered, including updating and maintaining records on pupils' progress

professional & Personal References

Professional and personal references are available upon your request.

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