Customer Service Human Resources

Nance E Thier

Cell – 314-***-****

E-mail – acqch6@r.postjobfree.com

I am a Notary Also

Experience

Current Position – Nursing Home– June 2009 to Present

Executive Assistant, Office Manger, Transportation and Lead Receptionist, Project Coordinator for University of Missouri Project

Position Responsible for General Office Management with outstanding organizational skills and performance record

Position responsible for organization and minute taking of Board Meetings and other internal meetings

Position Responsible for Receptionist Position, Training and Supervision of other receptionist

Position responsible for back up HR Generalist

Position Responsible for distribution of payroll and collection of timesheets and data entry into Kronos

Position responsible for correspondence and communication with Administrator (CEO) and other facilities as well as backup management for Administrator

Position also responsible for minutes and attendance for several committees

Position responsible for all vendors and maintenance of all office equipment as well as ordering of supplies

Position responsible for making all Nursing, Admissions and Social Worker Packets

Responsible for all contract updates and data entry of completed contracts into MediTract

Position performed admission paperwork and entered data into Answers on Demand and MDI, working effectively in communication with residents and families

Position responsible for elopement of residents

Position responsible for providing daily census and roster

Position responsible for resident trust funds distribution and accounting as well as daily funds involving meals

Worked with the Alzheimer’s Association for annual walk and was the sponsor of the walk within our facility.

Works as backup for IT to assist both residents and staff with PC operation and training of computer program, Word, Excel, PowerPoint and Outlook

Works with vendors to ensure the safety inspections, performance and maintenance of the company van for transportation.

Works to schedule the van for proper trips for resident’s medical appointments.

Position works with the company’s website for the development of material within the website. Position assisted sister facilities with material and format for the website and for training of computer programs and information as needed.

Position is solely responsible for two newsletters for the organization, one newsletter was for internal distribution and one newsletter was for outside marketing distribution.

Works with the Missouri University four year projects and is the liaison between MU and facility. Upkeep of database and administration of documentation for the project.

Position is the sole responsible party for outside outings for residents. Setup, coordinated and executed trips as well as managed funding and devised funding for outings without company funds

Engineered many ventures combining outside companies such as Operation Brightside for internal volunteer projects and activities.

Worked directly with Walgreen’s to sponsor free flu shots for all staff and to hold a Community health fair for surrounding community with 14 sponsor’s and entertainment. Worked with QT to sponsor free sandwiches for employees and community in need of food.

Works with staff to sponsor a food pantry for those in need in the community and devised fundraising to purchase food.

Responsible for processing of AP and AR for all vendors.

Provides outstanding customer service, receiving several awards

Easter Seals Missouri – HR Manager and Accounting Associate

September 2007 to June 2009

Laid off due to merger as Easter Seals became United Cerebral Palsy

Responsible for AP and AR for one division of this organization along with collections of overdue accounts

Responsible for General Office Management

Responsible for staffing and recruitment efforts for all level positions

Responsible for payroll and benefits administration

Implement and uphold HR policies and procedures

Responsible and successful in handling unemployment claims

Develop, implement and train managers on performance evaluations

Maintain and update HR systems, policies and procedures to ensure compliance with Federal and State Labor Laws

Performing background checks through State Departments, Police Departments and Drug Testing

Provided training programs for staff that needed assistance with ever evolving computer programs and record keeping for the State and Non-Profit Organizations.

Fister and Associates Incorporated – Executive Assistant

May 2001- August 2005

Laid off as President retired

Positioned reported and worked directly with President of the company performing both clerical and personal duties incorporated into the Investment Banking business. President of the company was also actively involved in charitable organizations and is a member on many boards and community activities. Responsibilities of this charitable position also involved those aspects of the business.

Environment was fast paced and without limitations as to job duties as expansion was necessary to fulfill each corporate meeting or activity as well as the charitable responsibilities as well.

Responsibilities including Human Resources, office management as well as accounts payable and receivable, client calls and calendar structuring as well as multiple “special projects” (charitable functions) performed in a fast paced environment. Travel arrangements, meeting coordination and every facet of business and client meeting needs encompassing the client as the chief interest and satisfaction in the formatting of customer service.

Education

Human Resources Certification through St. Louis Community College

And American Management Association – Two-Year Course

Management Certification with Accounting through St. Louis Community College

And The American Management Association – Two-Year Course

Customer Service and Customer Relations through AchieveGlobal

ACT

Razors Edge 2001-2009

Fundware – 2000-2009

Peachtree and QuickBooks Accounting Programs – 2001- 2006

Whiting and Associates Human Resources Law Seminars -2007 - 2008

Adobe InDesign – 2013 - 2014

Kronos – 2009-2015

MediTract – 2009-2015

Healthstream – 2010 - 2013

MDI – 2010 - 2013

Answers On Demand – 2013 – 2015

Recent Awards

Outstanding Customer Service - 2012

Ombudsman Award for Outstanding Caregiver -2010

Beyond the Call of Duty Award for Outstanding Extra Time and Effort – 2013

Contact this candidate