Sales Manager
Resume:
Ricardo Rodrigues
Albuquerque, NM 87123
****************@*****.***
Motivated sales professional with an extensive background in the sales and customer satisfaction
industry. Over twenty years combined corporate experience in direct sales, team management,
marketing, budget analysis, and business development. Knowledge in sales related to
commercial, state, and federal agencies. Consistent top sales performer.
Objective: Obtain a position in a progressive business, wherein my education, experience, and
skills can be effectively utilized to achieve the goals of the company as well as continued support
with personal growth and advancement.
Professional Experience:
Xerox Corporation- 6100 Uptown Blvd. NM Suite 560, Albuquerque, NM 87110
January 1992- May 2012
Client Account Associate: 1992-1996
>Responsible for quality control, accuracy, and updates for projects and government
contracts.
>Responsible for troubleshooting application and data issues, resolving problems
independently, or reporting problematic issues to the appropriate manager.
>Helped manage projects and work requests with consistent accuracy. Worked
collaboratively with team members to resolve customer service issues.
>Developed and implemented short and long term projections for customer client base,
and achieved sales targets for new and current business.
Client Account Manager: 1996-2000
>Planned, directed, and coordinated contract operations.
>Managed specific budgets, and monitored profit and loss distributions for accounts.
>Managed assigned accounts, with profitable business results, and positive customer
satisfaction.
>Assisted management and a sales team in obtaining new accounts through marketing.
Client Marketing Executive: 2000-2007
>Marketed the full line of corporate products to current and new customers.
>Monitored short term sales, meanwhile developing strategies for retention, and account
growth.
>Reviewed sales cycles, and introduced new insight on industry specific
solutions and services.
Account Sales Manager: 2007-2009
>Managed and sustained a high performance sales team in achieving continuos revenue
and customer satisfaction.
>Achieved client satisfaction through engagement, account strategic planning, and
collaboration with the customer and the sales team.
>Consistently maintained high sales revenue through performance analysis metrics, fact
based decision making, and ongoing training.
Client Delivery Manager: 2010-2012
>Managed large corporate and government account print services, sales, and solutions,
with the main focus on growing existing revenue opportunities.
>Consulted with executive level decision makers in an effort to assist them in choosing
appropriate portfolios specific to their needs.
>Developed solutions using industry specific pricing and contract assembly tools.
>Fostered and maintained cross functional relationships with management, peers,
personnel, and clients.
The UPS Store- 933 San Mateo Blvd. NE, Albuquerque, New Mexico 87108
April 2013- July 2014
Account Executive
>Responsible for business growth by signing new business contacts, renew existing
mailing contracts, and offer print management services and solutions.
>Consultive selling skills for small to medium sized businesses.
>Design presentations, brochures, banners, and various marketing materials.
>Maximize sales performance and drive business results.
Sharp Corporation-3901 Singer Blvd. NE, Albuquerque NM Suite C, Albuquerque, NM 87110
March 2015- Present
Branch Sales Manager
>Overall responsible for the regions sales, third party alliances, and customer satisfaction.
Develop and implement a comprehensive strategy that maximizes Sharp’s opportunities across
all products and product lines.
>Manage and develop a team of sales representatives including recruiting, hiring, and
training new reps on the Sharp sales process.
>Develop and execute a regional territory sales plan to maximize revenue.
>Generate and achieve monthly forecasts, and accurately predicts revenue on a monthly
basis. Manages execution and conducts weekly progress meetings with sales team.
>Assist in the development of short, medium and long term plans to achieve strategic
objectives.
Achievements:
Presidents Club Top Earner, 2000, 2001, 2002, 2007, 2008, 2009, 2010, 2011
PAR Club Top Earner, 2003, 2004, 2005, 2006
Education
Highland High School (1985-1989) Graduated with High School Diploma
January 1990- December 2005
University of Phoenix, Albuquerque
Central New Mexico University
Additional Skills
-Effective written and verbal communication skills
-Ability to present to large and small audiences
-Strong quantitative, analytical and conflict resolution abilities
-Demonstrated leadership skills
-Ability to resolve customer satisfaction issues
Proficient in Windows XP/&, MS Word, Excel, PowerPoint, Adobe PostScript, Fiery & MAC
Environment
References
Manny Gallegos, Vice President, General Mailing & Shipping Services, Inc., 505-***-****
Kimberly Ulibarri, Manager, The UPS Store, 505-***-****
Michelle Padilla, Director, N.M District Attorney, 505-***-****
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