Corinna Nesbit

* ******* ***** **.

Alpharetta, GA 30005

Cell: 678-***-****

Email: acqc5s@r.postjobfree.com

QUALIFICATION SUMMARY:

I have 7+ years of proven experience providing direct and indirect services as a customer service professional. Proven effectiveness in call center and automated production environments. Motivated, excellent ability transferable skill sets, quick to learn and implement new systems.

EXPERIENCE:

Tech Support Associate, Randstad/ State Farm

Atlanta, GA 2013-2014

Provided first contact technical support for Hardware and ABA (Applied Business Applications), procedures, password resets, via the telephone, e-mail, and/or the internet/intranet.

Used knowledge-based and documentation systems to troubleshoot, resolve, document, and/or research incidents.

Followed and supported workforce management, service management, and incident handling procedures and philosophy to resolve customers’ problems.

Responsible for diagnosing and documenting customer’s technical and “how to” problems and resolving, escalating or assigning problems to appropriate area.

Educated customers on how to avoid future related problems and serve as customers contact for status and/or customer concurrence of problem resolution.

Demonstrated knowledge of procedures, processes, tools, and systems.

Kept abreast of technological changes pertinent to the job responsibility.

Customer Experience Associate, Old Navy

Alpharetta, GA 2009-2013

Maintained cleaned and organized sales floor through organizing, hanging and folding merchandise.

Acknowledged and greeted the customers within ten feet of entering the area. Assessed needs by responding to customer cues.

Acknowledged additional customers and set expectation for service. Offered solutions for out of stock items (alternate item, OLDNAVY.com)

Prioritized assisting customers over other tasks. Followed-up with customers for additional assistance.

Hardware Service Agent, Synova / Hewlett Packard

Alpharetta, GA 2006-2008

Earned a solid reputation for resolving complex hardware technical issues at 1st level while providing exceptional customer service.

Escalated issues as needed and extensively used HP Service Manager to record and track issues.

Achieved a high level of productivity, handling over 50 calls per day with a solid work ethics related to meeting reliability and deadlines.

Handled the tasks of processing urgent shipments and tracking logistical flow.

Consulted and analyzed with customers about the services and products offered by the organization.

Technical Support Coordinator, Availstaff / IBM

Marietta, GA 2004-2006

Verified customers’ requests and entitlement.

Logged in customers’ requests.

Updated service call activity.

Analyzed customers’ needs and forwarded them to appropriate department.

Maintained knowledge of current software processes and procedures.

Corinna Nesbit Resume Page 2

EDUCATION: BA Degree - Hunter College, Political Science 1997

SKILLS:

Keyboarding 35 - 40wpm

Data Entry 7000 KSPM

Microsoft Word, Access & Excel

REFERENCES UPON REQUEST

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