Customer Service High School

TYLER HURST

*** ********* **** #**, *******, ON N9A3P2 H: 519-***-**** C: 519-***-**** ************@*******.***

PROFESSIONAL S UMMARY

Call Center Representative versed in customer support in high call volume environments. Superior computer

skills and telephone etiquette. Motivated customer service specialist with over three years retail experience in

a fast-paced, team-based environment. Driven to exceed sales goals and build long term relationships with

customers. Delivers positive experiences through high-quality customer care. Customer service professional

seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with

exceptional communication and computer capabilities.

S KILLS

Creative problem solver Skilled in call center operations

Exceptional communication skills Multi-line phone operation proficiency

Quick learner Call center metrics decoding aptitude

Strong client relations Adheres to customer service procedures

Proficient in cash management Strong problem solving aptitude

POS systems expert Completed telephone training seminar

Health and safety certified

W ORK HISTORY

Representative, 0 6/2012 to 0 9/2014

Dollarama – 8 460 Wyandotte Street East, Windsor, ON N8S1T6

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Answered product questions with up-to-date knowledge of sales and store promotions.

Representative, 0 9/2014 to Current

Sutherland Global Services – 5 00 Ouellette Avenue, Windsor, O N N9A1B3

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and

resolving problems on the spot.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and

efficiently.

Directed calls to appropriate individuals and departments.

Built long-term customer relationships and advised customers on purchases and promotions.

Answered an average of 4 5+ calls per day by addressing customer inquiries, solving problems and

providing new product information.

EDUCATION

High School Diploma : 2 014

Walkerville Collegiate - 2100 Richmond Street, Windsor, O N N8Y

C ERTIFICATIONS

Health and safety certified

Training certificate for call center

High school Diploma

Computer Training Certificate

Contact this candidate