Customer Service Manager

Yolanda E Taylor

**** ********* **. ***********, ** 60440 (H) 630-***-**** **.******@***.***

Professional Summary

Dedicated professional adept at collaborating with cross-functional departments and personnel. Able to be utilized in many different facets of an organization.

Skills

Expertise in invoice and payment transactions

Advanced computer proficiency

Strong in Microsoft Office

Accounts receivable specialist

Account reconciliation

Superior attention to detail

Exceptional organizational skills

Work History

Operations Analyst 02/2014 to Present

Enterprise Recovery Systems - Woodridge, IL

Create daily reports for management using pivot tables and vlookup.

Create corrective action and disciplinary forms for management staff to issue.

Assist with monthly bonus for collectors.

Act as a liaison for collectors with other departments.

Accounting Clerk 05/2009 to 09/2013

Barbara's Daycare Center – Bolingbrook, IL

Facilitated successful internal and external audits through sound and thorough documentation.

Composed effective accounting reports summarizing accounts payable data.

Posted receipts to appropriate general ledger accounts.

Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.

Accounting Analyst 11/2007 to 05/2009

AT&T Corporate Finance Office – Hoffman Estates, Illinois

Posted receipts to appropriate general ledger accounts.

Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.

Balanced monthly general ledger accounts to accurately record cost and month end accruals.

Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.

Account Specialist 09/2005 to 10/2007

Freedman, Anselmo – Naperville, Illinois

Communicate legal and collection process to clients as well as customers.

Collected maximum dollars for client on 1100+ accounts Negotiated payment plans and settlements Complied with Federal Collections Practice and GAAP.

Successfully implemented new technologies and process automations to encourage continuous improvement.

Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.

Collection Supervisor 03/2003 to 06/2005

DaimlerChrysler – Lisle, Illinois

Provided training and mentoring for incoming new employees.

Supported the Accounts Receivable Department to alleviate delinquent accounts.

Assisted with communication process between executives and employees.

Monitored performance levels as well as administered company evaluations.

Collection Representative 01/2002 to 03/2003

DaimlerChrysler – Lisle, Illinois

Managed 200+ accounts worth $1million dollars.

Payment posting from ACH, wire transfers, and mail to accounts.

Customer Service/Customer Relations contact.

Located missing debtors using common skiptracing tools.

Assistant Store Manager 01/1999 to 01/2002

Lady FootLocker – Aurora, IL

Hired, trained and evaluated personnel in sales and marketing.

Scheduled and led weekly store meetings for all employees.

Reported to the district manager regarding all store and staff issues.

Counted cash drawers and made bank deposits.

Education

Bachelor of Science: Health Studies - Health Administration Business 1998 Eastern Illinois University - Charleston, Illinois

Minor in Business Administration

Coursework in Business Administration, Communications and Accounting

Coursework in Healthcare Management

Coursework in Healthcare Administration

Coursework in Business, Accounting and Healthcare Administration

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