Manager Customer Service

Christina Lanzer

**** ******* ***** • Waco, Texas 76710 • Tel: 254-***-****

E-Mail: acqbzh@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Friendly and enthusiastic manager with 35 years of specialization in property manager of multifamily housing

6 years’ experience as supervisor of multifamily housing

2 years’ experience as property manager of commercial office building

10 years’ experience in double entry bookkeeping, AP and AR

Experience in AMSI, Rent Roll, E-site, One site & Yardi software

Experience in Microsoft Word, Excel, Office and Outlook

Outstanding in resident retention

A high-energy, self-motivated, self-starter with the ability to establish a great rapport with residents and future residents.

Dedicated to high levels of customer satisfactions and meeting aggressive business goals

A Dynamic Supervisor/Manager, Training and Leadership skills

Represent establishments with friendly, professional demeanor at all times

SUMMARY OF EMPLOYMENT HISTORY

Actively working with maintenance staff to schedule all work orders and make readies

Scheduled all painters, housekeeping and carpet vendors for make readies

Hire, train and supervise personnel for on-site operation

Negotiate contracts with contractors and vendors

Oversight of construction when needed

Developed and implemented marketing and advertising campaigns to improve occupancy and residents services

Confer with prospects by telephone or in person to provide information about our apartments community

Qualified and typed up lease contracts and renewal contracts

Collected and posted monies to proper resident accounts and to the bank

Notified resident of delinquent accounts by telephone, mail or in person

Filed and completed evictions when needed

Prepared weekly and monthly reports for owners

Verify invoices and sent to account payable for processing

Inspected units upon move in and move out

EMPLOYMENT

WESTDALE MANAGEMENT COMPANY 8/15/13 – 5/4/15

Property Manager – Baxter Crossing Apartments 208 units

Managed, Marketing & Resident Retention: Managed daily leasing and resident retention for an upscale, multi- family property of 208 units. Qualify prospects to ensure property fulfills their expectations. Market and oversee the leasing to prospective residents. Verify employment, income and residential histories of applicants. Coordinated property with maintenance staff, contractors and vendors. Brought property from 90% to 100%

Financial Operations: Managed daily operation to ensure compliance with corporate goals for profitability and cost control. Collected all monies and posted to residents accounts and deposited monies into bank. Review and verify invoices and authorize payments to account payable. Prepared monthly close out and owners reports

Training/Staff Development: Hire, train and supervise 4 employees including leasing agent, assistant manager and maintenance personnel. Plan and coordinate routine emergency repairs and maintenance.

MOBIUS RESIDENTIAL MANAGEMENT COMPANY Waco, Texas 6/8/2005 – 12/14/15

Property Manager- Baxter Crossing Apartment 208 units

Managed, Marketing & Resident Retention: Managed daily leasing and resident retention for an upscale, multi- family property of 208 units. Qualify prospects to ensure property fulfills their expectations. Developed and implement marketing and advertising campaigns to increase occupancy, revenues and profits .Market and oversee the leasing to prospective residents. Verify employment, income and residential histories of applicants. Coordinated property with maintenance staff, contractors and vendors. Brought property from 80% to 97%

Financial Operation: Managed daily financial operations to ensure compliance with corporate goals for profitability and cost control. Collected all monies and posted to resident accounts and deposited into bank. Review and verify invoices and authorize payments to account payable. Prepared weekly and monthly reports to the owner

Training/Staff Development: Hire, train and supervised 4 employees, including leasing agent, assistant manager and maintenance personnel. Plan and coordinate routine emergency repairs and maintenance.

EDUCATIONS

Certificates from Grace Hill

Conflict Resolution (Supervisor Version ) 3/2/2015, Fair Housing 9/13/2014

Essential Skills for the New Supervisor 9/26/2014, Lead Poisoning Awareness 8/17/2014

Workplace Harassment (Supervisor Version) 8/2/2014, Curb Appeal 5/18/2014

Traffic Generation 3/23/2014, Fair Housing 11/3/20214, Mold Awareness 2/2/2014

Internet Leasing 2/2/2014, Advance Leasing 1/12/2, Leasing for a Living 12/24/2013

Resident Retention for Todays Savvy Customers 11/17/2013

Sexual Harassment (Supervisor Version) 10/13/2013

Customer Service as a Competitive Advantage 10/20/2013

Asbestos Awareness 9/15/2013, Fair Housing 9/28/2013

2005 – 2005 – TEXAS INSURANCE LICENSE

(Life Insurance License)

1992 1994 TARRANT COUNTY APARTMENT ASSOCIATION- Fort Worth, Texas

Certified Apartment Property Supervisor

1992 – 1993 TARRANT COUNTY JUNIOR COLLEGES- Fort Worth, Texas

Business (Completed 20 hour’s 1982 1986TARRANT COUNTY APARTMENT ASSOCIATION- Fort Worth, Texas

Certified Apartment Manager Certificate

1982 1982 TARRNT COUNTY APARTMENT ASSOCIATION- Fort Worth, Texas

Professional Leasing Certificate

1974 – 1975 MCLENNAN COUNTY COMMUNITY COLLEGE- Waco, Texas

Real Estate Classes

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