Sales Representative
Resume:
SSarah McKay
Bristol, IN *6507
CAREER OBJECTIVE
To obtain a challenging senior position that allows me to use my experience and determination in which I can further myself in promotion and advancement.
PROFESSIONAL EXPERIENCE
Spring Wise Facility Management : South Bend, IN 1/15 – 6/15
Service Coordinator
Dealt with Clients across the United States with coordinating different stores such as Big Lots, Rite Aids, Walmart’s, Dollar Generals, etc. with issues inside their location or outside. Finding Service Providers in there state to help stores out. We mainly dealt with landscaping, snow removals, irrigation, plumbing issues, ceiling tiles, floor tiles, etc.
Other tasks was answering phones, emailing different clients/service providers.
Computer work: such as multi taking with Word and Excel.
Alliance I Communications South Bend, IN 9/10-8/14
Call Center Supervisor
• Managed a team of 42 with a combination of sales reps
• Daily Reports, conference calls with senior management
• Coached and Trained agents on multiple programs such as Fundraising, Assurant, Roadside Assistance and Amvets.
Americall / Teleperformance South Bend, IN 10/08 – 08-10
Call Center Senior Supervisor ( AIG) :
• Call Center Senior Supervisor nationally, (11/08 – 05-09)
• Monthly Average of quota attainment ran between 125% to 220%
• Managed a team of 38, with a combination of supervisors, floor managers and sales representative
• Daily Reports, conference calls with senior management
Centennial Wireless South Bend, IN 09/07-10/08
SENIOR SALES REPRESENTIVE:
• Achieved 100% of sales quota on a monthly basis
• Obtained a salary increase of $3000 for the first 3 months based on 100% attainment
• Focused on prospecting and customer relations as well as closing techniques to obtain quota
• Emphasis on team work and team building
Americall/ Teleperformance South Bend, IN 12/03-09/07
Call Center Supervisor ( AIG)
• 180% monthly team quota attainment
• Trained new hires on account management skills, prospecting and closing techniques
• Managed a team of 25 with a combination of floor mangers and sales representatives
Call Center Floor Manager
• 200% monthly team quota attainment
• Managed a team of 12-15 or sales representatives
• Emphasis on motivation, production and closing techniques
Call Center Sales Representative
• 210% monthly quota attainment
• Achieved top sales representative in the Chicago Region 3 consecutive times
• Focused on call volume, account management and closing customers
arah McKay
1412 Blossom Dr # 5
Mishawaka, IN. 46544
***.*******@*****.*** 574-***-****
CAREER OBJECTIVE
To obtain a challenging senior sales position that allows me to use my experience and determination in which I can further my self in promotion and advancement.
PROFESSIONAL EXPERIENCE
Alliance I communcations South Bend, Indiana 09/10-08/14
Call Center Supervisor
#1 Managed a team of 42 with a combination of sales reps
Daily reports, conference calls with senior management
Coached and trained agents on multiple programs. Inculding
Fundraising, Assurant, roadside assistance and Amvets.
Americall / Teleperformance South Bend, Indiana 10/08 – 08/10
CALL CENTER SENIOR SUPERVISOR (AIG):
#1 Call Center Senior Supervisor nationally, 11/08 – 5/09
Monthly average of quota attainment ran between 125% to 220%
Managed a team of 38, with a combination of supervisors, floor managers, and sales representatives.
Daily reports, conference calls with senior management
Centennial Wireless South Bend, Indiana 9/07 – 10/08
SENIOR SALES REPRESENTIVE::
Achieved 100% of sales quota on a monthly basis.
Obtained a salary increase of $3,000 for the first 3 months based on 100% attainment.
Focused on prospecting and customer relations as well as closing techniques to obtain quota.
Emphasis on team work and team building.
Americall / Teleperformance South Bend, Indiana 12/03 – 9/07
CALL CENTER SUPERVISOR (AIG):
180% monthly team quota attainment.
Trained new hires on account management skills, prospecting, and closing techniques.
Managed team of 25 with a combination of floor managers and sales representatives.
CALLCENTER FLOOR MANAGER:
200% monthly team quota attainment.
Managed a team of 12 – 15 or sales representatives.
Emphasis on motivation, production, and closing techniques.
CALL CENTER SALES REPRESENTATIVE:
210% monthly quota attainment.
Achieved top sales representative in the Chicago Region 3 consecutive times.
Focused on call volume, account management, and closing customers.
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