Jason Fletcher

**** **** ***** ******, *********, PA 16148 ● 724-***-**** ● acqbve@r.postjobfree.com

Objective:

To secure a position with growth potential that will utilize my existing skills, knowledge, and experience while providing new opportunities.

Profile

More than 15 years of experience in project management, customer service, administrative, and laboratory support department leadership and development.

Experienced in establishing and implementing department objectives, managing change, and leading teams toward targeted goals.

Applied experience with project management fundamentals: Project scoping, planning, execution (task tracking), risk and issue management, deliverable tracking, status reporting, ROI - cost/benefit analysis, and financial management.

Ability to recognize and act on Process Improvement projects through the coordination of effective enterprise teams in a matrixed environment.

Outstanding communication talents with proven ability to build, lead and motivate highly efficient teams at varying organization levels.

Result driven with a strong commitment to revenue growth, quality improvement, employee development and growth initiatives.

Proficient at strategic planning, budget controls, presentations, procedure generation, and establishing training and quality programs.

Certified Six Sigma Green Belt.

Experienced with DMAIIC, Lean, DFSS, Kaizen methods, and Gemba practices.

Synopsis of Achievements

Improved operating revenue and decreased department expenses to consistently exceed annual budget expectations by targeting performance and driving growth initiatives.

Developed productive and effective working relationships with internal departments and external business units to exceed customer satisfaction and patient care expectations.

Improved customer quality metrics by 21% and pre-analytical quality metrics by 17% by implementing improvement processes based on six sigma projects.

Created a culture of continuous improvement and operational excellence by building highly effective teams at multiple locations.

Business unit Safety and Training Coordinator that performed safety, departmental, and compliance training for all functional areas.

Developed employee onboarding program to improve employee retention and satisfaction.

Improved patient experience scores by 19% by reducing wait times and improving patient interactions.

Employment

Quest Diagnostics Laboratory, Las Vegas, NV

Laboratory Manager – Central Lab Processing

Established and maintained department productivity and quality metrics.

Reduced overtime and improved departmental completion times.

Generated and maintained department SOP’s and training programs.

Oversaw the daily operation of multiple pre and post analytical departments with over 200 employees.

Monitored performance metrics for pre and post analytical departments to identify trends and implement improvement initiatives.

Improved employee satisfaction scores year over year by focusing on employee engagement and developing an incentive program.

Interacted with laboratory departments to ensure collaborative and professional relationship between pre-analytical and testing departments.

Quest Diagnostics Laboratory, Las Vegas, NV

Field Operations Manager

Managed the daily operations and budgets of multiple facilities in varying geographical locations.

Established training and communication protocols to ensure effective information flow.

Developed staffing models to ensured adequate scheduling parameters where maintained for all facilities and client locations.

Collaborated with sales team to provide client support through specialized teams, training, and physician interactions.

Coordinated client office visits and approved physician service requests.

1998 - 2011

Diversified Family Services, Hermitage, PA

Residential Program Worker - Internship

Provided support, training, and intervention in areas of self-care, sensory/motor development, daily living skills, communication, behavior, community living, and socialization for the developmentally disabled.

Supported the completion of screens, assessments, development of care plans and appropriate follow-through with all participants referred to social services.

Accurately document client progress and provide suggestions on development opportunities.

Administered and documented medication as well as assisted with developmental exercises and activities.

Fostered a working relationship with clients that encouraged activity participation and development of interactive skills.

Summer 2014

Butler County Community College, Hermitage, PA

Associate Tutor – Per Diem

Work with students on a one-on-one basis to provide instruction in various general, business, and mathematic courses.

Generate reference resources and practice materials to assist students during meetings and online sessions.

Maintain open lines of communication with students and instructors to ensure adequate progress.

2012 - Present

Education

Slippery Rock University, Slippery Rock, PA

Pursuing a B.S. in Psychology – Graduation Date 05/16

Psi Chi International Honor Society

Dean’s List – GPA 3.96

Student Liaison Committee

Psychology Student Psyche Award

2014 – Present

Butler County Community College, Butler, PA

A.A. in Psychology

Sociology Psychology Club - Secretary

Phi Theta Kappa Honors Society Member

Summa Cum Laude – GPA 3.96 / President’s List – Four Semesters

2012 - 2014

Reference Furnished Upon Request

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