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Customer Service Manager

Location:
West Bloomfield Township, MI
Posted:
June 19, 2015

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Resume:

Rita Blaty, Certified Bookkeeper

Cell 248-***-****

acqbo3@r.postjobfree.com

**** *** **** ****, **** Bloomfield, MI 48322

Career Objective

A position within the accounting department that will utilize my expertise in Bookkeeping, account payables/receivables, vendor/office management, human resources administration, collections policy and customer service

Experienced in the following areas:

QuickBooks accounting system, Accounts Payable, Accounts Receivable, Health Care Management, Microsoft office suite, Customer Support.

June 2014 to September 2014/ Took classes to become certified Bookkeeper

Currently, working as a Bookkeeper on a project with a management company in Southfield, MI

Professional Experience

Skin Care Physicians, P.C. Dearborn Heights, MI

Bookkeeper/Office Manager June 2008- June 2014

Directing and coordinating personnel tasks; handling accounts payables/receivables transactions, reconciling multiple bank accounts and general ledger data; presenting financial status detail to physicians; corresponding with insurance companies and involved third party billing organizations on patient payment and claim disposition issues; informing patients of account delinquency and resolving disputes; overseeing and facilitating vendor management and supply chain endeavors.

Accomplishments:

Managing and monitoring functions of multi-disciplined medical staff, enabling a 40% increase in patient scheduling, through developed efficiencies

Consolidating and negotiating vendor agreement conditions, permitting a 35% decrease in affiliated expenses over four year period.

Reducing issues log and unresolved disputes with insurance companies, diminishing net 60 days outstanding claims by 45%

Articulating and ensuring compliances with post surgical guidelines, reducing incoming patient follow up calls by 60%.

Intelligent Connections, Royal Oak, MI

Bookkeeper-Office Manager October 2002- January 2006

Accomplishments

Performed all accounting functions, including accounts payables, receivables, deposits and bank reconciliations, ensuring proper organization and treatment of all transactions.

Worked closely with customers to collect account receivable payments, decreasing late fee assessment by 25%, while enhancing customer relations.Posted all vendor invoices and employee expense reports, ensuring timely payment

Consulted monthly with CPA firm to assess the company’s current and future financial portfolio.

GS Group, Livonia, MI

Bookkeeper/Office Manager (Contractor) April 2002 - October 2002

Accomplishments

Analyzed, reconciled and maintained 18 financial balance sheets for all business interests, providing the framework for new acquisitions and ventures.

Supervised personnel on accounts payable/receivable issues, increasing employee productivity, leading to timely and accurate deliverables.

Facilitated and secured vendor monies/credits, through discovery and widespread identification of duplicate invoice payments totaling 30% of general ledger activity

Siemens Business Information Services, Farmington Hills, MI

Administrative Software Analyst(Contractor)November 2001- April 2002

Accomplishments

Determined compatibility of general and hospital proprietary software, to ensure compliance with Microsoft Windows 2000 operating system.

Communicated with software vendors to obtain proper updates for system migration.

Executed the necessary steps for achieving software and hardware compliance, resulting in a seamless upgrade, enabling a 45% improvement in operational efficiency.

Flagstar Bank, Troy, MI

Accounting/Funding Representative March 1998 - September 2001

Accomplishments

Ensured optimum processing and administration of all accounts payables/receivables

Reviewed closed loan packages to comply with pertinent guidelines, before loan funding.

Provided expertise on loan programs, including conventional, jumbo, portfolio and governmental types, to underwriters and secondary marketing representatives.

Education

Certified Bookkeeper – American Institute of Professional Bookkeepers – Rockville, MD - 2014

Bachelor of Science in Statistics May 1991- Al- Mustansiriyah University – Evaluated in the United States as a Bachelor of Science degree by the Educational Credential Evaluators.

Attending Medical Billing and Coding classes at New Horizons in Troy, MI October 2006- May 2007



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