Customer Service Management

KARLA CASTRO

**** *** **** *** ****: 562-***-****

South Gate, CA 90280 Cell: 562-***-****

*************@*****.***

Career Overview

Bilingual self-starter with broad customer service background. Skilled in developing relationships and providing

exceptional individualized service. Organized, independent worker with strong time-management skills.

Work Experience

Phone Operator, 01/2015 06/2015

Doctors On Call Whittier, CA

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Provided accurate and appropriate information in response to customer inquiries.

Maintained up-to-date records at all times.

Developed effective relationships with all call center departments through clear communication.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Delivered messages to Doctors in a professional manner.

Dealt with Hospitals and directed calls to the right departments.

Cashier, 02/2007 10/2009

Value Plus Whittier, CA

Answered an average of 20 calls per day by addressing customer inquiries.

solving problems and providing new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Earned management trust by serving as key holder, responsibly opening and closing store.

Politely assisted customers in person and via telephone.

Communicated with vendors regarding back order availability, future inventory and special orders.

Provided an elevated customer experience to generate a loyal clientele.

Assisted customers with food selection, inquiries and order customization requests.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving.

Problems on the spot.Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Intaker, 03/2006 11/2006

Maravilla Foundation Commerce, CA

Verified that information in the computer system was up-to-date and accurate.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

In took customers information into system to see what kind of program they qualified for.

Filed documents.

Kept up with customers and the programs.

Scheduled appointments for follow ups.

Skills

administrative, cash management, closing, Excellent communication, CA, addressing customer concerns, client

relations, customer service, direction, inventory, Team leadership, window, Works, Organizational skills, Professional and

friendly Careful and active listener Multi-tasking Quick learner, sales, team player, telephone, phone, visual displays

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