Customer Service Representative

Carol Sampson, CTA

**** *. ********* **. *** **, Cincinnati, Ohio 45231

Home: 513-***-****

********@*****.***

Professional Overview

Committed and motivated Office Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Summary of Skills

Word

PowerPoint

Lotus Notes

Outlook

Deductions software

Excel

Certification

Certified Tourism Ambassador, 2015

Professional Experience

Warsaw Federal (Contract) March 2015 to April 2015

Mortgage Clerk

Cincinnati, Ohio

Scanned mortgage documents to internal database using document management software.

US Bank (Contract) June 2014 to Feb 2015

Mortgage Clerk

Cincinnati, Ohio

Processed incoming mail & forwarded to appropriate departments.

Worked on special projects.

ADT/Tyco (Contract) March 2014 to April 2014

File Clerk

Cincinnati, Ohio

Separated combined ADT customer record files.

Identified appropriate business line of each file, separated and stored file in respective category.

Crescent Bank & Trust March 2013 to October 2013

Loan Assistant

Cincinnati, Ohio

Supported loan officers and dealerships in all aspects of the auto-finance process.

Completed due diligence on loan applications and contracts in compliance with company policies.

Ensured that loan production office is organized and running smoothly as per company policies and procedures.

Frame USA (Contract) October 2012 to December 2012

Office Support/Customer Service Representative

Cincinnati, Ohio

Received inbound calls from existing and potential customers.

Answered customer inquiries regarding Frame USA products and services.

Performed order entry and additional clerical duties as assigned.

Rumpke (Contract) July 2012 to October 2012

Corporate Safety Administrative Assistant

Cincinnati, OH

Entered data of driver, mechanic, and heavy equipment observations into Rumpke's internal database.

Scanned, filed, named, and moved documents into respective files.

Performed additional clerical duties as assigned.

Harlow-HRK Sales & Marketing, Inc. (Contract) March 2012 to June 2012

Deductions Specialist

Cincinnati, Ohio

Resolved deductions on behalf of The Kroger Company.

Escalated collection issues as necessary.

Fifth Third Bank (Contract) April 2009 to October 2011

Homeowners' Assistance Clerk

Cincinnati, OH

Triaged incoming faxed documents.

Examined documents to ensure compliance with Fifth Third Bank policy and local, state, and federal guidelines.

Translated documents from Spanish to English.

PNC Bank May 2005 to August 2008

Teller Banking Representative

Cincinnati, OH

Received and disbursed money and kept records of money and negotiable instruments involved in financial transactions.

Reconciled automated teller machine and night deposits.

Explained, promoted, and sold PNC Bank-specific products and services.

Education

Cincinnati State Technical & Community College 2001

Associate of Arts: Liberal Arts

Cincinnati, Ohio, USA

Community Service

Hotel Hospitality Volunteer, World Choir Games, 2012

Volunteer Travel Advisor, Cincinnati USA Visitor Center, 2013-present

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