Customer Service Medical

KIMBREE WALLACE

*** ***** ******, ******, ** ****1 • 706-***-**** • ************@*****.***

CAREER PROFILE

Team-focused professional with exceptional customer service background and robust medical training seeking career advancement opportunities with a proven medical firm

Capable of establishing and nurturing productive relationships with both clients and co-workers

Works well in a fast-paced environment and capable of successfully balancing multiple job demands without sacrificing quality

Exercises sound and mature judgment in ensuring quality and compliance

Proficient in Microsoft Word, Excel and PowerPoint while typing 55 words per minute

KEY PROFICIENCIES

Introduction to Medical Assisting Medical Terminology Medical Transcription

Medical Billing Medical Law & Ethics • HIPAA Medical Record Management

Patient Processing and Accessing Office Accounting Greenway Prime SUITE EHR/PMS

Electronic Health Records Anatomy and Physiology Intro to Health Care Coding

Human Pharmacology Medical Office Procedures Customer Service

Principals of Management Insurance Verification Interpersonal Professional Comm.

EDUCATION

Ultimate Medical Academy – Tampa, FL 9/2014

Medical Administrative Assistant Diploma (GPA: 3.6)

Completed an intensive, accredited training program which included:

Scheduling and confirming appointments in assisted living facilities, doctor’s offices, health care clinics, hospitals, and organizations that offer medical records services

Preparing patients for examination and treatment

Assisting in the maintenance of medical charts and/or electronic medical records (EMR) systems

Obtaining insurance authorizations for procedures, collecting medical histories/payments from patients

PROFESSIONAL WORK HISTORY

Waseca School-Athens, GA Aug. 2014-Present

Assistant Teacher

Care for children ranging in age from 3 months-5 years of age, sanitizing room for infant care

Substitute as needed in other classrooms

Telenet – Bogart, GA Feb. 2013 – Sept. 2013

Marketing/Sales Communications

Market business-to-business products while converting on high lead rate

Provided and documented complete conversation between customers and company while maintaining a friendly service and professional manner in all communications

Dial America – Jefferson, GA 2012 – 2013

Marketing Communication Specialist

Delivered sales speech, reading from scripts to describe products or services for purchase

Maintained outstanding phone skills and etiquette

Provided competent and professional persona as the company’s first point of contact

Holiday Inn/Express – Athens, GA 2/2010 – 11/2011

Housekeeper/Laundry Attendant

Established, prioritized, organized and maintained clean, hygienic environments by performing light-cleaning duties, including dusting, vacuuming, cleaning windows and bathrooms

Cleaned up to 25 rooms per day and assisted customers with amenities as needed

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