Customer Service Manager

Sonnleithnergasse **/*/*, **** Wien, Austria

Tels:065********

Email:********@*****.***

Abigail M. Friedrich

Seminars/Training

●Habits of Highly Effective People

●Trends in Information Technology and E-Commerce

●Customer Are Really Everything

●Customer Service Agent Course-FEDEX

●Basic Documentation Requirements-FEDEX

●Domestic Services and DFS Orientation-FEDEX

●5'S and Records Management-FEDEX

●Customer Are Really Everything-FEDEX

●German Language- Ossiri s Lernakademie, Wien, Austria

●German Language - BFI -Berufsförderungsinstitut Wien, Austria

Summary of Qualifications

1995-1998 Philippine Global Communications Makati

CTI- INVESTIGATOR/ANALYST

Investigates disputed calls made by PLDT subscribers. Conducts international calls to USA, South America, Africa, Japan and whole of Europe.

1998-2002 IDA, Philippines

OFFICE MANAGER

Prepares financial statements, typing jobs, assisting in conducting nationwide seminars, paying bills, co-ordinating with Leaders around the world, booking hotels and flights, paying staff, attending business calls etc.

2002-2004- Gloria’s House of Special Goto 8-10 Branches Metrowide

OPERATIONS MANAGER

Expanded territorial sales, handles selection of sales personnel to different

branches, manage and assists sales personnels in achieving set goals, maintains sound client relationships, contribute to the growth of the business through development and expansion, responsible for the over-all operations of the 8-10 branches of the company, etc

2005 – 2008 FED-EX Manila CUSTOMER SERVICE REPRESENTATIVE (CSR)

To perform Customer Service duties such as but not limited to scheduling

pick up request,responds to customer phone inquiries on all service features,

tracking of shipments and identifying and resolutions through available

resources and information.

2008 FED-EX Manila

TRAINING ADMINISTRATOR

Conduct data gathering, plotting, and analysis to support the department’s evaluation of related

interventions and projects.

Generate analytical and statistical reports as required by business and operational needs.

Design and implement reporting templates to support operational and analytical functions of the

department..

Design and implement required procedures of required or new training activities.

Coordinate, link, and monitor related data gathering and reporting of other departments.

Develop and implement system / computer – based trainings.

Work closely with IT and other related departments to support and develop an Automated Training

Management System

2009 – BFI– German Language -Level A2 Vienna

2010 -2011 English Tutor –Private Vienna

2013 BIT Schulungcenter – German Language -Level B1 Vienna

2014 BIT Schulungcenter – German Language – Level B2 Vienna

Education

PHILIPPINE CHRISTIAN UNIVERSITY

Bachelor of Business Administration.

Interests

Computers, scuba diving, cars, swimming, skiing, travelling

Volunteer Experiences

Fund Raiser

Leadership Trainer

Environmental Conservationist

Coastal and River Clean-Ups

Dental and Medical Missions

Civic Organizer

Programs Organizer

Humanitarian Projects

Languages

Excellent in English, Tagalog and B2 level German

References:

Ryan Lheo Perez

Senior Manager

FedEx/ Airfreight 2100 Incorporated

3/F Cargo Haus NAIA Compound,

Brgy. Vitales, 1700, Paranaque

Direct Line: 63 (2) 8558484

Accreditations

Junior Chamber of the Philippines- LOM 2002 President-MIA

Junior Chamber of the Philippines- Certified National Trainer

Junior Chamber of the Philippines- Senator #73396

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