Manager Customer Service

Michael J. Pizzorno, MBA

***-** ******* ***. *******, ON M6R 2J6 416-***-**** acqb4l@r.postjobfree.com

PROFILE

A broadly experienced operations leader with a specialization in management to drive bottom-line results. Skilled in leading companies to maximize operational execution, achieve cost reductions, enhance competitive position and effectively manage projects/processes with the goal of improving EBITDA/cash flow/profitability.

PROFESSIONAL EXPERIENCE

OE QUALITY FRICTION (Mississauga, ON) Company sold in January 2015 Sept. 2011 – Jan. 2015

Senior Vice President, Manufacturing, Engineering & Supply Chain Mar. 2012 – Jan. 2015

Led Engineering, Quality, Maintenance, Research & Development groups to support manufacturing operations, coordinate research activities, provide technical support to customers, and to assist in new business development.

Pursued and implemented cost reduction opportunities to reduce manufacturing costs, achieve working capital savings and implement process improvements. Responsible for pricing to maximize margin and company profitability.

Provided leadership for transition of manufacturing plant from Canada to Juarez, Mexico, including equipment setup and qualification, manufacturing and system process improvement, and worked as interim plant manager.

Project manager for multiple customer and internal development projects, leading cross-functional teams.

Managed purchasing group to streamline material procurement, optimize inventory management, improve scheduling activities and qualify material cost savings initiatives.

Developed and implemented strategies for material sourcing and vendor optimization.

Interim Chief Financial Officer Sept. 2011 – Mar. 2012

Worked in concert with company, lender and private equity owners to enhance forecasting and reporting, evaluate M&A opportunities and negotiate with senior lenders.

Led efforts to enhance revenue and EBITDA through operational improvements, resource planning, vendor selection/negotiation and foreign currency hedging.

INDEPENDENT CONSULTING EXPERIENCE Jul. 2010 – Sept. 2011

CleanEnergy Developments (Mississauga, ON) - Company providing design, construction and installation of geothermal systems

General Manager / Director of Operations

Led company; responsible for all operations/construction, finance/accounting and administrative functions with the goal of preparing company for sale to strategic buyer. Achieved significant improvements in margin performance, process enhancement, A/R collections, working capital management, cost estimating and new business generation.

Two Confidential Companies (GTA, ON) - Shown as anonymous by client request

Led efforts with two client companies to evaluate operational and financial health, identify and achieve efficiencies, eliminate costs and streamline processes, resulting in increased margins and EBITDA.

ALVAREZ & MARSAL (Toronto, ON) – Financial and Operational advisory consulting firm Mar. 2008 – Jul. 2010

Director & Practice Group Lead

Assist clients with operational assessment and business improvement. Lead efforts to assess company operational and financial performance, enhance measurement and reporting processes, validate cost structures and improve profitability, acting as COO / CFO as required.

Significant accomplishments include:

Led the strategic review and implementation of inventory, manufacturing and operational improvement initiatives for an international manufacturing company, resulting in an EBITDA increase of 100%;

Acted as Director of Operations and managed turnaround efforts for a $100 million manufacturing company, including capacity review, negotiations with customers and suppliers, and right-sizing of its workforce;

Assisted a telecommunications company with working capital improvements, including A/R collections enhancement, negotiations with customers and suppliers, profitability analyses, strategic review and valuation;

Led assessment of viability and operational strategy improvements of a $5 billion multi-national pulp and paper company.

BBK, Ltd. (Southfield, MI) - Financial and Operational advisory consulting firm Feb. 2001 – Mar. 2008

Director – Financial & Operational Advisory

Worked with client companies in business improvement efforts, focused on operational execution. Reviewed operational and financial performance, established key performance indicators and tracking processes, improved inventory management and practices, and implemented cost reductions to yield enhanced financial performance. Acted as COO / CFO as required.

BBK, Ltd. (Southfield, MI) – (Continued)

Significant accomplishments include:

Interim Director of Operations; managed due diligence, business unit review, strategic evaluation and sale process for a $700 million worldwide manufacturer of automotive rubber products;

Coordinated manufacturing/product costing and profitability analyses for a custom-engineered equipment manufacturer, leading to decreased manufacturing and overhead costs and improved profitability;

Led the profitability and cash flow assessment for an automotive supplier, identifying key profitability drivers and developing action plans to implement and track improvements in cash flow and EBITDA.

ALIX PARTNERS (Southfield, MI) – Global financial and operational improvement consulting firm Jan. 2000 – Feb. 2001

Associate – Financial Advisory

Provided financial and operational guidance to companies in turnaround efforts. Performed strategic and tactical assessments, business unit analysis and rationalization, and developed corporate improvement and measurement methodologies for clients.

Significant accomplishments include:

Led the strategic evaluation of operational, distribution and sales initiatives in the turnaround of a leading bicycle manufacturing company;

Assisted a $1 billion theatre operator in the evaluation and rationalization of underperforming locations;

Participated in the restructuring of a $9 billion food distribution company, leading location operational analyses.

FAURECIA (Troy, MI) – Global supplier of automotive interior, exterior, seating and emission control systems Feb. 1998 – Jan. 2000

Director of Operations – Automotive Power Seating

Responsible for North American power seating business unit. Accountable for profit / loss and all financial and operational aspects of group, including manufacturing, engineering, purchasing, financial, and support functions.

Significant accomplishments include:

Grew business from zero to $75 million in annual sales, and developed framework for further increasing to $250 million in 2 years;

Led launch of manufacturing business, including oversight of manufacturing processes, operational/logistical planning, establishment of quality systems and supply chain configuration;

Partnered with international operations to assess new manufacturing / product technologies and to develop additional opportunities in Europe and North America.

METALDYNE (Plymouth, MI) - Automotive manufacturer of machined and metal-formed components/assemblies Jul. 1995 – Feb. 1998

Program Manager

Led company launch efforts for new manufacturing business, managing the transition from business award to production, coordinating manufacturing, engineering, and customer service functions to meet / exceed profitability and performance benchmarks.

Significant accomplishments include:

Designed and implemented project management function for company and developed standards for metrics, reporting, risk assessment, schedule management and budgeting processes;

Successfully launched over $50 million in new business;

Developed and implemented $2.5 million in annual operational improvements, over 10% of Company operating income, through process and supplier initiatives.

COOPER INDUSTRIES (Houston, TX) Manufacturer of heavy equipment for oil, gas and process applications Jun. 1991 – Jul. 1995

Internal Project Consultant

Internal consultant to operating divisions of Company to provide project leadership, implement business initiatives and institute financial and operational measurement systems.

Duties consisted of project management, financial and operating analyses, financial model development and process optimization coordination.

EDUCATION

Masters of Business Administration – University of Michigan Business School Dec. 1999

Bachelors of Science, Mechanical Engineering – Texas A&M University May 1991

Contact this candidate