Remote CSR email and chat Applicant

RIZALYN E. PAGCALIWAGAN

Camella Lipa Ph.* Donatello St. cor Triesta St. Brgy. Tibig, Lipa City

Philippines 4217

Mobile no.: (63-091********

Email add: acqb1d@r.postjobfree.com

Career Objective:

Seeking employment that allows me to grow professionally, while being able to utilize my skills for the betterment of the organization with the best use of my dedication, determination and resourcefulness.

WORK EXPERIENCE

CALL CENTER REPRESENTATIVE

TSR Technical Support Specialist –ALORICA INC. –Under US associate program–Nov. 2014- March 15,2015

TSR- Call center - Technical Support Representative Frontliner -DSL Verizon US Account-March 2008

Caregiver For Down Syndromes (2 Kids) HealthCare / Medical

June 30,2009 - June 2012 - Takes Care of the kids, bathe them and feed them whenever they are hungry, preventing them when harming themselves while playing. Do housekeeping and laundry because had live-in with the children. Gives them their medicine on time and whenever they are sick. Multi-tasking especially in the kitchen works.

Aug.2008 – April 2009 Riznet Internet Café – Managed and supervised an internet shop

Operate the shop with co-workers.

Attended customers w/ their needs and queries.

Make sure that the customers are well informed regarding w/ their questions and computer activities.

Often give free lectures/sharing of knowledge on how to surf the internet and MS Word problems.

Manage to pay bills of the business on time.

Clean the workplace before and after the operation.

Oct. 2006 – Jan. 2007 EPerformax (BPO)

Buendia Ave. Makati City

English Program Training – Directory Assistance Trainee

Part-time English Tutor for Koreans- 3months December 2006-March 2007- Buendia Ave. Makati City.

Aug.2005– March 2006 - Sales clerk/ Customer service agent / Cashier

Rusty Lopez & Best Sole Direct Sales Inc.

Calicanto, Batangas City

Tel #: (043-***-****

Assisted customers for their needs & queries

Computed prices and discounts of products and the whole sales for the whole day

Attended customers in purchasing orders

Managed to supervised co-workers w/ sense of leadership

Made up related decisions regarding the customers transactions and inquiries

EDUCATION BACKGROUND

Tertiary

University of Batangas - Bachelor of Science in Nursing (Undergraduate)

Secondary

University of Batangas Highschool

Primary

Alangilan Central Elementary School

Relevant Courses

Ecall Training Inc.

Mega Plaza Ortigas Center, Pasig City

“Call Center Agent Core Skills Training Workshop” Nov. 6-17, 2006

Eperformax (BPO)

Buendia Ave. Makati City

“PGMA – TESDA Call Center Training Workshop 100 hrs.” 2006

SKILLS

Computer literate basic - advance.

Internet Search Engines and SKYPE MS Word,MS Office, and Paint application, etc.

Caregiver of children Nikken Jin Japanese or Helper

Can cook basic Filipino food.

Customer Service experience .

Drive cars(automatic).

PROFILE

Birthdate June 19, 1984

Sex Female

Nationality Filipino

Height 5’2’’

Weight 52.5kgs.

Status Married

Language English, Filipino and Bicol some basic japanese and Korean

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