Administrative Assistant Project

Kelly A. Williams

**** ******* **. *****, ******** 63139 acqax6@r.postjobfree.com 913-***-****

OBJECTIVE

Talented and dependable individual seeks to contribute diverse skills in administrative support, billing analysis, Sarbanes-Oxley controls, educational development and training, and public relations.

QUALIFICATION SUMMARY

Administrative experience including executive support in renowned healthcare system, and diverse billing background in customer-facing organizations.

Telecom experience, project management, training delivery, end-user requirements, regression and field testing.

Proficient in Microsoft Office, Windows-based programs, telecom and billing mainframe and GUI systems.

A flexible professional who enjoys learning new skills, is 100% customer focused, and quickly adapts to organizational changes.

PROFESSIONAL EXPERIENCE

Sumner Group, Inc. Contract Specialist 6/2011-3/2015

Set-up specialist, including contract audits, release testing, automation and revenue-assurance projects

Daily billing functions for service contracts including performance and profitability reviews, sales support and customer inquiry resolution

Contractor 10/2010-3/2011

Operations Specialist, Client Tax Reporting – Edward Jones

Donations database creation and operational support - St. Louis Regional CrimeStoppers

Sprint 12/1996-3/2009

Sprint: Financial Services Revenue Analyst- Billing Operations 11/2003-3/2009

Cycle billing and A/R balancing between platforms Reducing customer suspense and rejects

Sarbanes-Oxley controls compliance and participation in internal and external audits

Sprint: Billing Supervisor– Billing Information Management 7/2003-11/2003

Billing production and test environment security access Bulk adjustments and automated mass changes in billing platforms Sarbanes-Oxley compliance and corporate and external audits Creation of formalized M&Ps and workbenches

Sprint PCS: Senior Analyst– Business & Invoicing Strategic Support 7/2000-7/2003

Project-managed six billing enhancements, from developing business requirements to testing to training implementation Designed automated payment processes, and standardized calculations, for special-provision contracts Led Finance review of Volume Pricing Discount calculation, and established revenue-based discounting functionality in billing system Reporting and issue resolution

Sprint PCS: Team Lead Analyst– Affiliate Billing 8/1999-7/2000

Responsible for billing set-up in affiliate market launches and asset transfers Analyzed data to determine conversion processing Created/maintained sophisticated work/project plans Resolved affiliate inquiries by analyzing reports and creating processes for repetitive issues On-site affiliate implementation support

Sprint PCS: Marketing Analyst– InterCarrier Services, Bus. Development 1/1998-8/1999

Project-managed recurring, customized Field testing schedules Created communications for wireless Preferred Roaming List (PRL) software to emerging market launches Maintained PRL/SID and partner data for quarterly handset software updates Implemented strategy of network, over-the-air PRL upgrades via customer dial-in Extensive training presented to field personnel prior to market launches

Prior: Saint Luke’s Health Systems, Boasberg Co. Public Relations, SmithKline BioScience Labs

EDUCATION

University of Missouri Columbia, Rockhurst University Kansas City

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