Customer Service Representative

Garlenia Williams

*** ****** **. *** **, Houston TX, 77060 713-***-**** ****************@*****.***

Career Objective

To acquire an opportunity that will continually enforce the development of my communication, analytical and organizational skills professionally. With a strong ability to exercise independent judgment, initiative and motivation, I look forward to grow as a business professional and cultivate a rewarding career.

Qualifications

Highly organized, dedicated, strong work ethics, honest, has the ability to multi-task and to manage self-prioritization of the department workflow with little to no direct supervision, and a team player with a positive attitude. In years of professional employment I have acquired experience with Windows Excel, Word Perfect, Outlook, Access, 10-key by touch and excellent customer service.

Work Experience

Baker Nissan-Houston TX April 2015 – Current

Business Development Consultant

Serves as an internet sales consultant, dealing with internet leads that our coming through our system from different websites, where we follow up with our potential clients to see if they are on the market for a new or pre-owned car. We also set up appointments for our clients to come in and take a test drive and to talk to a sales profession and hopefully end up earning our business.

Randstad/Aon Hewitt-The Woodlands TX September 2014-January 2015

Customer Service Representative

Served as a first point of contact for customers and injured workers, delivering excellent customer service. Answers inbound phone calls, identify and resolve caller needs, and provide information. Maintain accurate and useful database records. Explain products and services to a new customers or achieve upsells to existing customers and the potential value added. Maintain records of contact, accounts and orders.

APEC-Humble TX March 2014- June 2014

Customer Service Representative

Explain products and services to new and existing customer and the potential value added, as well as target new customer or achieve upsells to existing customer, as well as maintain records of contract, accounts and orders. Perform basic account maintenance activities. Place outbound follow- up calls to sales leads and persuade potential customers to complete and submit applications.

Teleperformance-/Sprint-Shreveport LA June 2012- August 2013

Android Tech Customer Service Representative

Receive inbound calls including transferred sales leads and calls from current customers. Place outbound follow-up calls to sales leads and technical issues. Answer questions about issues with accounts for the customers. Solve issues dealing with the cell phone as in internet, service, and replace hardware if it’s damaged.

Rose International/Bank of America-St. Louis October 2009-March 2011

File Clerk

Filled data for customer support, generated spreadsheet for customer complaints, daily invoicing and data correction submissions. Collaborated with customers and management team on daily objectives, Convert documents to files for storage purposes. Implements new filling systems as needed.

Education

High School- Diploma Year

Pelican All-Saints High School August 1995-May 2007

College- No Degree

Grambling State University August 2007- June 2008

*References Upon Request*

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