Customer Service Representative
Resume:
Eliane Isaro
Scarborough ON M1P 2X6
acqavq@r.postjobfree.com
OBJECTIVE: To obtain a position as a Bilingual Customer Service Representative in order to utilize my organization, service quality focus and thoroughness to constructively resolving presented issues.
SUMMARY OF QUALIFICATIONS
oStrong verbal and written communication skills and strong level of professionalism
oFluent in French and English, verbal and written
oOver 3 years of experience in customer service in the hospitality industry
oOver 3 years of experience in marketing and advertising
o Over 3 years of experience with detailed research using the Internet and information databases
oAbility to type over 30 WPM
oCommitted to personal learning, training and ongoing development
oPassionate, reliable and flexible
oStrong attention to detail and ability to work in a fast paced environment juggling multiple tasks and deadlines
oStrong working knowledge of Spreadsheet software, Microsoft Office including Word, Excel Outlook and PowerPoint, and Internet browser
CAREER HISTORY
LYONESS. Toronto Canada November 2013-Present
Bilingual French-English
oAssist all customers via phone, digital communication and in-person
oResponsible for customer service to Lyoness walk in members;
oProvide support to all customer queries in two languages
oManage and analyze customer feedbacks, follow-up methods and quality of after sales service
oImprove customer service based on client feedback
oEnsure that the quality of service provided to each customer is in accordance to the company’s policies
oTake customers’ contact information and ensure that products are delivered on time
o Provide customers with detailed product information in their language of choice
oEnsure that customers’ orders are taken properly and delivered to in a time-efficient manner
oResolve customers’ complaints efficiently and record feedback
oDeal with members inquiries in a polite and professional manner;
oWork on special projects as assigned by management, such as mail outs;
oWork in the Logistics Department by making sure that all the processed orders for members and merchants balance before they are sent off;
oPerform other administrative duties;
oOccasional out of office event support.
oAssist Event Planner on sites as well as translating from French to English about the company events
oAssist the Marketing and Communication Manager to Update the company website as needed
oTakes payment for gift cards orders and booking orders/cash handling;
oPerform End of day reconciliation/accounting and inventory
oEnsure all monies are frequently removed from the reception area and always securely stored at the end of the day;
UNLEASHED POSSIBILITIES Inc. Toronto Canada January 2014
oReceive and save data
oEntry of data into an electronic database
oCheck the accuracy of data
oUpdate databases
oOther tasks, as required
ACCESS RESEARCH. Toronto Canada September 2013
Call Center Agent (contract 1 month)
oConducted bilingual surveys on behalf of Canada Mortgage and Housing Corporation
oCollected data from surveys
oBooked call appointments for clients of languages other than French and English
EDUCATION
Institution: Everest College 2012-2014 (Completed)
Studies: Medical Office Administration
Degree: Diploma
Location: Toronto, Canada
Institution: Collège Saint André 2003-2009
Studies: Secondary school
Degree: A2
Location: Kigali, Rwanda
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