Software Management

Location:

Loganville, CA, 96125

Posted:

June 18, 2015

Contact this candidate

Resume:

Christopher Greenwood

Business Analyst - Advanced Productivity Software, Inc

Loganville, GA

**********@*****.*** - 678-***-****

Results-focused professional analyst with twelve years of experience within the information technology field

including five years focused on systems analysis and product management. Abilities include managing and

designing continuous system improvements, overseeing regular status meetings and various project-related

duties. Attributes include excellent performance in team and individual environments, good management of

high-stress/high-pressure situations, a quick study, and keen observations into workable solutions.

WORK EXPERIENCE

IT Director

Henson Mechanical - Monroe, GA - March 2014 to Present

Responsibilities

• Provisioned PCs, Laptops, iPads, Networking, AD Management

• Created Org Charts, Escalation Charts, Designed Teams, Process/Work Flows

• Streamlined process flows utilizing current technology

• Configured FreePBX(voip) system for 30+ (IVR, Queues, VM)

• SQL data management, reporting

• IT Vendor, Fleet, Inventory management

• Payables/Receivables/Invoicing in third-party software

• Graphics/Website/Marketing Consulting

Accomplishments

-Migrated phone systems to hosted PBX for integration between multiple locations and businesses.

-Designed and streamlined pay sheets using Google Apps.

-Setup 3 offices from cable to modems (wired and wireless)

Skills Used

Adobe Graphic Suite (Photoshop, Illustrator, InDesign)

MS Office (including Project and Visio), Google Apps

HTML, XML, Javascript, SQL, Access, FTP, CRMs, Ticketing Systems

PC Networking/Security, MS Windows OS

Business Analyst

Advanced Productivity Software, Inc - Atlanta, GA - March 2010 to Present

Advanced Productivity Software is a software company specializing in time recording software for AMLAW

100 Law Firms and attorneys. The environment is small but the work load is both demanding and challenging.

Our software development life cycle is generally one to three months using AGILE and SCRUM.

Organizational Achievements

Promoted April 2010

• Worked on creating custom Delphi scripts for extracting data from web browsing sessions for use in cost

recovery and billing.

• Interacted with IT Administrators and Consultants to facilitate software changes according to specific client

needs.

• Managed Bug and Enhancement requests via CRM and a proprietary ticket management system.

• Created Release Notes for each release (one and three month cycles) of each product.

• Created Business Requirements for existing and new features based on gathered requirements, subject

knowledge, and developer inputs.

• Created "marketing-friendly" descriptions for bugs and enhancements.

• Created and modified HTML pages for use in testing and display within our software.

• Designed API to retrieve data from third-party software and present that data to the end-user for use in cost

recovery and billing.

• Designed interface for translating in-software labels into various languages.

• Designed interface upgrades and improvements.

• Subject Matter Expert for software interface.

Senior Business Systems Analyst/Product Manager/Project Manager

Taylor, Bean & Whitaker Mortgage Corp - Atlanta, GA - October 2002 to Present

Taylor, Bean & Whitaker Mortgage Corp. was a very fast paced, quick turnaround environment and depended

very much on our ability to multitask and stay organized across many projects at the same time.

Organizational Achievements

- Promoted August 2005

- Received Employee of the Month Award for September 2006

- Promoted February 2007

• Worked on data warehousing projects involving the consolidation of data across multiple systems

• Created Business Requirement Documents by gathering data from stakeholders through conference calls,

email, and one-on-one conversations.

• Created Solution Designs by analyzing data provided by Business Requirements and developer inputs

• Served as data consult in the implementation of Microsoft CRM.

• Worked with SQL Server Management Studio to manage and report data.

• Assigned to consult, plan, track, test and implement projects requested by business units according to

organizational goals and objectives. Includes working with SMEs, product managers, and business users.

• Researching and working with software providers to ensure that our business needs were met including

e-signature vendors, workforce management, and IVR softwareI offered expertise on proprietary mortgage

origination software.

• Planning projects using Microsoft Project, creating technical specifications for various development groups,

tracking and reporting progress using forms in SharePoint, creating test scripts for the Quality Assurance group

and managing final implementations into live production sites.

• Providing third tier support and was the subject matter expert of several different proprietary systems.

• Worked with the marketing and sales groups to inform end users of upcoming changes to processes,

procedures, and/or the overall end user experience.

• Creating procedural manuals, online client updates and posting necessary documentation to production sites.

• Served as SME on each project from start to finish including testing. Also, served as third level support after

project completion.

• Served as team lead for three Business Analysts in our Atlanta Office.

Multimedia Assistant Director

New Life Assembly - Snellville, GA - August 1999 to October 2002

Managed bi-weekly presentations including graphic design, print publications and marketing materials.

• Conducted software research, special event multimedia presentations and general computer consultations.

COMMUNITY

New Life Apostolic Church, Watkinsville, GA

-Lead Nursing Home visitations

-Camera and switch operator

-Multimedia presentations

-Various volunteer projects

EDUCATION

Art Institute of Atlanta - Atlanta, GA

September 2004 to December 2006

Computer Networking

Dekalb Technical College - Clarkston, GA

March 2000 to September 2001

Philadelphia Christian School - Conyers, GA

September 1997 to March 1999

SKILLS

Adobe Graphic Software (Photoshop, Illustrator and includes former Macromedia software), MS Office

(including Project and Visio), HTML, XML, Javascript, SQL, Access, FTP, PC Networking/Security, MS

Windows OS